Implementation Analyst II
Apply NowCompany: Cyncly
Location: Solon, OH 44139
Description:
Job Description
Job Title: Implementation Engineer/Analyst II
Location: Hybrid - Solon, OH
Contract: Full time, Permanent Employee
About Us:
Cyncly is a global technology powerhouse with 2,400+ employees and 70,000+ customers across 100+ countries. Cyncly transforms the way customizable products and spaces are imagined, designed, sold, managed and made. Our end-to-end software solutions connect professional designers, retailers and manufacturers to the world's largest repository of product content. Today, our business spans across the Kitchen & Bath, Furniture, Window, Glass & Door, and Flooring industries with operations in North & South America, Europe, Asia Pacific and Africa.
Cyncly brings over 30 years of experience to deliver more value for our customers through an expanded portfolio of end-to-end solutions. Our global presence allows us to provide world-class support and sales with a local touch, providing the best possible customer experience.
Cyncly is now embarking on an exciting journey as we continue to expand through strong organic growth and complementary acquisitions, backed by leading growth private equity firms specialized in technology.
Responsibilities:
Requirements:
Working for us:
At Cyncly, we're a global family that collaborates with humility and respect for one another. With more than 2,400 employees around the world, we not only recognize our diverse perspectives, we champion our different outlooks and firmly believe it to be what makes us better together.
You can expect to work in a supportive and nurturing environment, with experts in their fields who strive for quality and excellence without compromising others. We also believe in a flexible and autonomous working environment, focused on the continual growth of our employees.
Diversity of experience and skills combined with passion is a key to innovation and brilliance, so we encourage applicants from all backgrounds to apply to our roles.
That's who we are: A team that recognizes our strength is in working together to not only get things done, but also lead the industry with a bold approach that's dedicated to making our customers better. Come join us.
Job Title: Implementation Engineer/Analyst II
Location: Hybrid - Solon, OH
Contract: Full time, Permanent Employee
About Us:
Cyncly is a global technology powerhouse with 2,400+ employees and 70,000+ customers across 100+ countries. Cyncly transforms the way customizable products and spaces are imagined, designed, sold, managed and made. Our end-to-end software solutions connect professional designers, retailers and manufacturers to the world's largest repository of product content. Today, our business spans across the Kitchen & Bath, Furniture, Window, Glass & Door, and Flooring industries with operations in North & South America, Europe, Asia Pacific and Africa.
Cyncly brings over 30 years of experience to deliver more value for our customers through an expanded portfolio of end-to-end solutions. Our global presence allows us to provide world-class support and sales with a local touch, providing the best possible customer experience.
Cyncly is now embarking on an exciting journey as we continue to expand through strong organic growth and complementary acquisitions, backed by leading growth private equity firms specialized in technology.
Responsibilities:
- Work closely with internal and customer project teams to deliver successful implementations of FeneVision products
- Provide support, and guidance to our customers to help them quickly get value out of our product and solution offerings
- Test configuration and solutions to ensure they satisfy customer requirements
- Manage and update task assignment to meet company and customer commitments
- Creates and updates client facing documentation including, but not limited to, meeting minutes and trip reports
- Support knowledge transfer to other team members or FeneVision groups
- Commitment to building long and lasting client relationships
- Travel is required
Requirements:
- Engineer: Completed Bachelor of Science in Engineering, Engineering Technology or equivalent
- Analyst: Technical education/knowledge in Fenestration manufacturing processes/ERP implementation experience
- 5 years of experience in related field
- Develops an overall understanding of the industries FeneVision serves
- Service oriented with the motivation to meet tight deadlines
- Adept at overseeing multiple tasks and projects
- Ability to perform individually while working as part of a global team
- Solves problems independently and takes ownership of assigned project tasks
- Skill to absorb technical information and communicate this to varied audiences
- Excellent communication and problem-solving skills
- Works independently and effectively at client sites
- Detail Oriented
- A strong knowledge of software systems
Working for us:
At Cyncly, we're a global family that collaborates with humility and respect for one another. With more than 2,400 employees around the world, we not only recognize our diverse perspectives, we champion our different outlooks and firmly believe it to be what makes us better together.
You can expect to work in a supportive and nurturing environment, with experts in their fields who strive for quality and excellence without compromising others. We also believe in a flexible and autonomous working environment, focused on the continual growth of our employees.
Diversity of experience and skills combined with passion is a key to innovation and brilliance, so we encourage applicants from all backgrounds to apply to our roles.
That's who we are: A team that recognizes our strength is in working together to not only get things done, but also lead the industry with a bold approach that's dedicated to making our customers better. Come join us.