Implementation Manager

Fusion Health is seeking a bright, motivated, and outgoing Implementation Manager (West Coast, Pacific Time Zone) to join our Implementation team. This candidate will participate in dynamic and challenging projects to _the implementation and optimization of our healthcare software systems. We are looking for an ambitious team player who is target driven and passionate about achieving results.

About Us:

Fusion Health was founded in 2006 and provides HealthTech solutions that proactively manage the quality of life for underserved patients managed by government agencies such as Public Health, Rehabilitation & Corrections. Our mission is to deliver impactful solutions that drive efficiency for clinicians in movement-restricted communities.

Fusion Health has been recognized by INC as one of the fastest-growing private companies in the United States for four consecutive years, #38 in the NY Tri-State area, and #8 in New Jersey. Fusion has also been recognized by Deloitte on its Fast 500 list of fastest-growing technology companies in the United States.

Building a quality team takes a lot of work. Our founder and CEO, Bryan Jakovcic (EY Entrepreneur of the Year) works hand in hand with our Human Resources team and we are searching the globe for the Fusionite of tomorrow. Our team is among some of the brightest and most inspiring in the industry. To boot, they love working at Fusion so much that we have been certified as a Great Place to Work by Fortune!

We pride ourselves on our modern company culture as a vibrant and diverse group. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. Our headquarters is located in Woodbridge, New Jersey, just minutes from several major train stations. Lovingly known as HQ4, it features high-tech open working spaces, multiple meeting areas, caf, a gym, and an arcade! Our satellite office locations are also equipped with state-of-the-art technologies and similar amenities.

A positive culture is a core fundamental at Fusion. While we are looking for the brightest minds around, ideal Fusionites should be strong problem solvers, be able to work independently, have great communication skills, and have a fun/energetic personality.

To date, Fusion has phenomenal retention of our team members. Our fundamental belief is that employee satisfaction is critical to achieving our mission/vision, so we provide competitive compensation, professional development, career advancement opportunities, and a supportive team-based atmosphere. We also provide a full range of health-related benefits, including medical, dental, vision, life insurance, and 401K.

This role looks like...

The Implementation Manager plays a critical role in driving successful client adoption of our EHR system and pharmacy solutions. You'll lead end-to-end implementation projects, manage stakeholders, and optimize workflows to ensure seamless technology integration.

Key Responsibilities

• Lead full implementation projects, managing scope, timelines, risks, and deliverables.
• Define project objectives and roles, coordinating across internal teams and client stakeholders.
• Manage day-to-day project activities, tracking progress, resolving roadblocks, and ensuring milestones are met.
• Oversee EHR system configuration, customization, and data migration, ensuring seamless adoption.
• Facilitate client meetings, training sessions, and system assessments to support user engagement.
• Collaborate with IT, clinical teams, and administrators to optimize workflows and ensure compliance with healthcare regulations (HIPAA, interoperability standards).
• Identify and mitigate risks, developing proactive solutions to keep projects on track.
• Drive stakeholder communication, providing regular updates, managing expectations, and ensuring alignment throughout the implementation process.
• Document project progress, configurations, and system changes, ensuring transparency and continuity.

You could be a great fit if...

We believe in harnessing diverse talents and perspectives, and if you believe you have what it takes to excel in this role, we want to hear from you. We look forward to reviewing your application if you have the following qualifications and experience:

• Bachelor's degree and 3+ years in SaaS project management, healthcare technology, or system implementation.
• Proven experience in EHR implementations, system integrations, and healthcare workflows.
• Strong technical acumen with project management/ client success tools and ticketing systems.
• Ability to analyze complex workflows, develop solutions, and translate technical details for non-technical stakeholders.
• Excellent problem-solving, communication, and stakeholder management skills.
• Experience with large-scale tech implementations or government projects is a plus.
• Willingness to travel to Fusion offices and client sites as needed.

Additional Details:

• This is a fully remote, full-time, salaried position. Our normal hours of operation are Monday - Friday, 8:00 AM - 4:00 PM ET, but this candidate will work an eight hour day in the Pacific Time Zone.
• Salary is DOE, please provide your salary expectations in the application
• This position description is not intended to be exhaustive, and other duties may be assigned as they arise.
• Fusion Health offers competitive compensation, professional development opportunities, career advancement, and a supportive team-based atmosphere.
• It is not expected that applicants have any familiarity with Fusion's proprietary applications, Healthcare software, or Corrections/Public Health business processes. Qualified candidates will be able to demonstrate related experience and transferable skills that will work well with the Fusion team.
• At this time, this position is not eligible for employment sponsorship.
• Fusion is an equal employment opportunity employer.

For Internal Use only: In reference to our Employee Referral Program, this opening is 'Level 4'.