Incident Manager
Apply NowCompany: Spruce Infotech
Location: Calgary, AB T1Y 7M8
Description:
Incident Manager
Calgary, Canada
3+ Months
Mandatory: Incident Management, Oracle Cloud Modules
Total 20+ years of experience in Oracle Cloud, specifically in managing AMS engagements
The candidate must have experience in Incident management for Oracle Cloud modules for at least two customers
Strong knowledge of IT service management software including ITIL
Excellent managerial skills and ability to collaborate with team members
Ability to analyze a high volume of technical data and work in a fast-paced environment
Ability to multi-task in parallel
Willingness to engage with different team members working across the globe
Ability to balance self-sufficiency with asking for help/information
Customer focus, excellent problem-solving and analytical skills
Ability to prioritize and work independently as well as in a team environment
Overseeing the incident management process and team members involved in resolving the incident
Collaborating with the incident management team to ensure that all protocols are diligently followed
Adjusting the incident management process as required to ensure its effectiveness
Communicating with upper management if major issues are found in the IT system
Managing the incident team members by re-assigning workloads and re-scheduling non-urgent tasks
Calgary, Canada
3+ Months
Mandatory: Incident Management, Oracle Cloud Modules
Total 20+ years of experience in Oracle Cloud, specifically in managing AMS engagements
The candidate must have experience in Incident management for Oracle Cloud modules for at least two customers
Strong knowledge of IT service management software including ITIL
Excellent managerial skills and ability to collaborate with team members
Ability to analyze a high volume of technical data and work in a fast-paced environment
Ability to multi-task in parallel
Willingness to engage with different team members working across the globe
Ability to balance self-sufficiency with asking for help/information
Customer focus, excellent problem-solving and analytical skills
Ability to prioritize and work independently as well as in a team environment
Overseeing the incident management process and team members involved in resolving the incident
Collaborating with the incident management team to ensure that all protocols are diligently followed
Adjusting the incident management process as required to ensure its effectiveness
Communicating with upper management if major issues are found in the IT system
Managing the incident team members by re-assigning workloads and re-scheduling non-urgent tasks