Information System Administrator (Systems Programmer II)
Apply NowCompany: Anne Arundel County, MD
Location: Annapolis, MD 21401
Description:
Salary : $77,836.00 - $146,919.00 Annually
Location : Annapolis, MD
Job Type: Full-Time Permanent
Job Number: 08057
Department: Information Technology
Opening Date: 03/12/2025
Closing Date: 3/31/2025 11:59 PM Eastern
Position Description
The IT Systems Administrator is responsible for support of applications and servers deployed throughout our on premise, virtual and AWS enterprise environments. The position will be highly collaborative, working with all county departments, technical staff and vendors. The position requires experience in application support, server support, desktop support and customer service. Applicants must have excellent communication skills (both oral and written); sound judgment; and the ability to work effectively with internal and external stakeholders.
We are seeking someone who has the ability to understand applications from both the technical implementation and infrastructure side, as well as end-user functionality, and who has experience working with various application types (SaaS, IaaS, Server/Client, Thick Client, etc). Assist with ensuring all server systems are fully patched and cyber security threats are mitigated wherever possible to include hardware, firmware, OS and SQL security updates, application updates and cyber threat recommendations.
Applicants must be detail oriented, have an understanding of IT systems development lifecycle and continuous process improvement methodologies, and possess organizational and problem solving skills. This applicant will work with staff to identify, troubleshoot, manage and drive troubleshooting issues through final resolution. This is a technical position and will require some application and environment configuration, troubleshooting and deployment support.
Examples of Duties and Knowledge, Skills and Abilities
(Note: The duties and responsibilities enumerated in this class specification are for the purpose of determining a common set of minimum qualifications and salary level for all positions in this class. They are not intended to include all of the essential functions of all positions in the class.)
KNOWLEDGE, SKILLS, AND ABILITIES
Considerable knowledge of a wide array of hardware and software operating systems, cabling, power requirements, and equipment related to Local and Wide Area Networks.
Considerable knowledge of network management and router configuration, personal computer equipment and data communications networks.
Considerable knowledge of the functions and capabilities of electronic data processing equipment, and personal computer equipment.
Skill in evaluating, analyzing, troubleshooting and resolving network connectivity, server, hardware, and software problem.
Skill in operating computer hardware, peripherals, multimedia devices, CD-ROM towers, jukeboxes, communication routers, bridges, modems, and other networked devices.
Ability to establish and maintain effective and harmonious working relationships with internal and external consumers.
Ability to communicate effectively orally and in writing, presenting information through charts and graphs to display data.
Ability to read and comprehend complex technical manuals.
Ability to evaluate and make recommendations on different applications and software packages;
Ability to operate highly specialized mechanical and electrical equipment and software.
Ability to plan, schedule, and coordinate special projects and assignments.
Ability to develop and implement formal training for the end users.
Minimum Qualifications
Graduation from an accredited four-year college or university with major course work in mathematics, public or business administration, or a related field, including or supplemented by specialized training in electronic data processing, programming, operations, and methodologies; and two or more years of experience in telecommunications, computer operating systems, and data base management.
Note: Accredited University or College is the recognition from an accrediting agency that an institution maintains a certain level of educational standards. The U.S. Department of Education maintains a database of accrediting agencies it recognizes for schools within the United States. For a University or College outside the United States, the applicant must provide documentation of accreditation and educational equivalency, which can be accomplished through a credential evaluation service. Applicants with a foreign degree must provide this documentation upon the close of the announcement.
Note: The Graduation from an accredited four-year college or university with major course work in mathematics, public or business administration, or a related field, including or supplemented by specialist training in electronic data process, programming, operations, and methodologies, may be substituted on a year-for-year basis with four (4) or more years of work experience in telecommunications, computer operating systems and database management, for a total of six (6) or more years of experience in telecommunications, computer operating systems, and data base management.
Note: 24/7 On-Call Availability Required
Note: Background Check Required
Supplemental Qualifications
Dental Insurance
Vision Insurance
Employee Life Insurance
Disability Income Insurance
Pension Plan
Deferred Compensation Section 457 Plan
Direct Deposit
Credit Union
Holidays
Annual Leave
Disability Leave
Personal Leave Day, 5 per calendar year
Leave Sharing
Employee Assistance Program
Flexible Spending Accounts
Voluntary Benefits
01
The supplemental questions are a very important first step in our screening process. Therefore, you are required to accurately and completely respond to each question by providing the information asked in each question. Your responses will be used to initially determine your qualifications and eligibility for this position. DO NOT INDICATE "SEE RESUME" OR CUT AND PASTE YOUR RESUME IN RESPONSE TO THE SUPPLEMENTAL QUESTIONS.This response and a lack of detail and explanation in the supplemental questions and in your application may result in failure or disqualification for this position. THIS MEANS YOU MAY BE INELIGIBLE FOR FURTHER CONSIDERATION IN THIS RECRUITMENT PROCESS. Please check "yes" to show that you have read and understand this statement.
02
Did you graduate from an accredited four-year college or university with major course work in mathematics, public or business administration, or a related field, including or supplemented by specialized training in electronic data processing, programming, operations, and methodologies? (Graduated from an accredited four-year college or university means that you have a bachelor's degree or higher)
03
Do you have two (2) or more years of experience in telecommunications, computer operating systems, and data base management?
04
If yes, please detail this experience. You must include the job title, employer, years of service and duties. This must be in the work history of your application
05
Do you have strong project management skills?
06
If you indicated Yes to this preference, describe your two years of experience. You must include job title, employer, dates of service and job duties. This must be in the work history section of your application.
07
Do you have experience with LogicMonitor?
08
If yes, please detail this experience. You must provide information to demonstrate your experience. Include job history or educational history to support this.
09
Do you have experience with Microsoft Active Directory Management?
10
If yes, please detail this experience. You must provide information to demonstrate your experience. Include job history or educational history to support this.
11
Do you have experience with AWS Cloud Management?
12
If yes, please detail this experience. You must provide information to demonstrate your experience. Include job history or educational history to support this.
13
Do you have experience with Manage Engine Unified Endpoint Management?
14
If yes, please detail this experience. You must provide information to demonstrate your experience. Include job history or educational history to support this.
15
Do you have experience with Google Workspace Management?
16
If yes, please detail this experience. You must provide information to demonstrate your experience. Include job history or educational history to support this.
17
Do you have experience with OneIdentity Unified Identity security?
18
If yes, please detail this experience. You must provide information to demonstrate your experience. Include job history or educational history to support this.
19
Do you have knowledge of and experience with Cisco Secure Endpoint?
20
If yes, please detail this experience. You must provide information to demonstrate your experience. Include job history or educational history to support this.
21
Do you have excellent communication and interpersonal skills?
22
If yes, please detail this skill with experiences. You must provide information to demonstrate your experience. Include job history or educational history to support this.
23
Do you have the ability to work independently and be part of a team?
24
If yes, please detail this skill and experience. You must provide information to demonstrate your experience. Include job history or educational history to support this.
25
Do you have the ability to be on-call 24/7?
26
Do you acknowledge that a Background Check is required for this position?
27
Note: Accredited University or College is the recognition from an accrediting agency that an institution maintains a certain level of educational standards. The U.S. Department of Education maintains a database of accrediting agencies it recognizes for schools within the United States.For a University or College outside the United States, the applicant must provide documentation of accreditation and educational equivalency, which can be accomplished through a credential evaluation service. Applicants with a foreign degree must provide this documentation upon the close of the announcement.Have you attached the appropriate documentation to verify your education?
28
The Graduation from an accredited four-year college or university with major course work in mathematics, public or business administration, or a related field, including or supplemented by specialist training in electronic data process, programming, operations, and methodologies, may be substituted on a year-for-year basis with four (4) or more years of work experience in telecommunications, computer operating systems and database management, for a combined total of six (6) or more years of experience and education. Does this substitution apply to you?
29
If the substitution applies to you, please detail how you meet this substitution. Please outline your relevant work experience. Note: 30 college credit hours in the related field will equate to a year of education. Please provide transcripts to demonstrate the number of college credits you are using to substitute for the year-for-year.
30
Did a county employee refer you? If yes, indicate their name, department and badge/id number. If you weren't referred by an Employee indicate N/A.
Required Question
Location : Annapolis, MD
Job Type: Full-Time Permanent
Job Number: 08057
Department: Information Technology
Opening Date: 03/12/2025
Closing Date: 3/31/2025 11:59 PM Eastern
Position Description
The IT Systems Administrator is responsible for support of applications and servers deployed throughout our on premise, virtual and AWS enterprise environments. The position will be highly collaborative, working with all county departments, technical staff and vendors. The position requires experience in application support, server support, desktop support and customer service. Applicants must have excellent communication skills (both oral and written); sound judgment; and the ability to work effectively with internal and external stakeholders.
We are seeking someone who has the ability to understand applications from both the technical implementation and infrastructure side, as well as end-user functionality, and who has experience working with various application types (SaaS, IaaS, Server/Client, Thick Client, etc). Assist with ensuring all server systems are fully patched and cyber security threats are mitigated wherever possible to include hardware, firmware, OS and SQL security updates, application updates and cyber threat recommendations.
Applicants must be detail oriented, have an understanding of IT systems development lifecycle and continuous process improvement methodologies, and possess organizational and problem solving skills. This applicant will work with staff to identify, troubleshoot, manage and drive troubleshooting issues through final resolution. This is a technical position and will require some application and environment configuration, troubleshooting and deployment support.
Examples of Duties and Knowledge, Skills and Abilities
(Note: The duties and responsibilities enumerated in this class specification are for the purpose of determining a common set of minimum qualifications and salary level for all positions in this class. They are not intended to include all of the essential functions of all positions in the class.)
- Provide primary support to the Operations Server Team to include support of all server and enterprise infrastructure environments
- Provide backup support to the Operations Server Team to include support of all server and enterprise infrastructure environments
- Maintain server and application inventories to ensure that all pertinent information is up to date
- Assist with server backup and restoration activities to ensure reliability of backups
- Assist with server patching and cyber security threat mitigation
- Provide higher tier end-user support, troubleshoot technical issues, and ensure quality control of related systems and environments
- Implements and maintains purchased or leased software program products; conducts on-the-job training; works closely with OIT customers
- Develop system documentation such as training guides, architectural/interface diagrams or other support documentation
- Technical competency in managing the day-to-day operations of information systems and its interfaces.
- Monitor data-center health using existing management tools
- Perform routine and scheduled audits of all systems
KNOWLEDGE, SKILLS, AND ABILITIES
Considerable knowledge of a wide array of hardware and software operating systems, cabling, power requirements, and equipment related to Local and Wide Area Networks.
Considerable knowledge of network management and router configuration, personal computer equipment and data communications networks.
Considerable knowledge of the functions and capabilities of electronic data processing equipment, and personal computer equipment.
Skill in evaluating, analyzing, troubleshooting and resolving network connectivity, server, hardware, and software problem.
Skill in operating computer hardware, peripherals, multimedia devices, CD-ROM towers, jukeboxes, communication routers, bridges, modems, and other networked devices.
Ability to establish and maintain effective and harmonious working relationships with internal and external consumers.
Ability to communicate effectively orally and in writing, presenting information through charts and graphs to display data.
Ability to read and comprehend complex technical manuals.
Ability to evaluate and make recommendations on different applications and software packages;
Ability to operate highly specialized mechanical and electrical equipment and software.
Ability to plan, schedule, and coordinate special projects and assignments.
Ability to develop and implement formal training for the end users.
Minimum Qualifications
Graduation from an accredited four-year college or university with major course work in mathematics, public or business administration, or a related field, including or supplemented by specialized training in electronic data processing, programming, operations, and methodologies; and two or more years of experience in telecommunications, computer operating systems, and data base management.
Note: Accredited University or College is the recognition from an accrediting agency that an institution maintains a certain level of educational standards. The U.S. Department of Education maintains a database of accrediting agencies it recognizes for schools within the United States. For a University or College outside the United States, the applicant must provide documentation of accreditation and educational equivalency, which can be accomplished through a credential evaluation service. Applicants with a foreign degree must provide this documentation upon the close of the announcement.
Note: The Graduation from an accredited four-year college or university with major course work in mathematics, public or business administration, or a related field, including or supplemented by specialist training in electronic data process, programming, operations, and methodologies, may be substituted on a year-for-year basis with four (4) or more years of work experience in telecommunications, computer operating systems and database management, for a total of six (6) or more years of experience in telecommunications, computer operating systems, and data base management.
Note: 24/7 On-Call Availability Required
Note: Background Check Required
Supplemental Qualifications
- Strong Project Management Skills
- Experience with LogicMonitor
- Experience with Microsoft Active Directory management
- AWS Cloud management experience
- Experience with Manage Engine unified endpoint management
- Experience with Goggle Workspace management
- OneIdentity unified identity security experience
- Cisco Secure Endpoint experience
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Medical/Health Insurance Plans
- Open Access Aetna Select HMO-EPO
- Aetna Open Choice PPO
- Open Access Aetna Select HMO-EPO
- CIGNA Dental PPO (Buy-Up)
- CIGNA Dental PPO (CORE)
- CIGNA Dental HMO (DHMO)
- EyeMed
- Term insurance of up to 2 times salary ($100,000 maximum) for employees at no cost.
- Ability to purchase Supplemental & Dependent Life Insurance
- Normal retirement after 30 years of service or Age 60 and 10 years of service or election to enroll in the Employees Retirement Savings Plan.
- Twelve days provided per year, thirteen in general election year
- Less than 3 years - 13 days
- 3 to less than 15 years - 20 days
- 15 years or more - 26 days
- Accrual at a rate of 15 days a year
- Free, confidential counseling for employee and family members 4X per year per problem per family member; also counseling on legal and financial issues; assistance in locating childcare and elder care
- Dependent Care Reimbursement
- Health Care Reimbursement
- Provides you an opportunity to enroll in any or all of the benefits listed below with the convenience of payroll deduction
- Universal Life Insurance with Long Term Care Rider
- United Legal Benefits
01
The supplemental questions are a very important first step in our screening process. Therefore, you are required to accurately and completely respond to each question by providing the information asked in each question. Your responses will be used to initially determine your qualifications and eligibility for this position. DO NOT INDICATE "SEE RESUME" OR CUT AND PASTE YOUR RESUME IN RESPONSE TO THE SUPPLEMENTAL QUESTIONS.This response and a lack of detail and explanation in the supplemental questions and in your application may result in failure or disqualification for this position. THIS MEANS YOU MAY BE INELIGIBLE FOR FURTHER CONSIDERATION IN THIS RECRUITMENT PROCESS. Please check "yes" to show that you have read and understand this statement.
- Yes
- No
02
Did you graduate from an accredited four-year college or university with major course work in mathematics, public or business administration, or a related field, including or supplemented by specialized training in electronic data processing, programming, operations, and methodologies? (Graduated from an accredited four-year college or university means that you have a bachelor's degree or higher)
- Yes
- No
03
Do you have two (2) or more years of experience in telecommunications, computer operating systems, and data base management?
- Yes
- No
04
If yes, please detail this experience. You must include the job title, employer, years of service and duties. This must be in the work history of your application
05
Do you have strong project management skills?
- Yes
- No
06
If you indicated Yes to this preference, describe your two years of experience. You must include job title, employer, dates of service and job duties. This must be in the work history section of your application.
07
Do you have experience with LogicMonitor?
- Yes
- No
08
If yes, please detail this experience. You must provide information to demonstrate your experience. Include job history or educational history to support this.
09
Do you have experience with Microsoft Active Directory Management?
- Yes
- No
10
If yes, please detail this experience. You must provide information to demonstrate your experience. Include job history or educational history to support this.
11
Do you have experience with AWS Cloud Management?
- Yes
- No
12
If yes, please detail this experience. You must provide information to demonstrate your experience. Include job history or educational history to support this.
13
Do you have experience with Manage Engine Unified Endpoint Management?
- Yes
- No
14
If yes, please detail this experience. You must provide information to demonstrate your experience. Include job history or educational history to support this.
15
Do you have experience with Google Workspace Management?
- Yes
- No
16
If yes, please detail this experience. You must provide information to demonstrate your experience. Include job history or educational history to support this.
17
Do you have experience with OneIdentity Unified Identity security?
- Yes
- No
18
If yes, please detail this experience. You must provide information to demonstrate your experience. Include job history or educational history to support this.
19
Do you have knowledge of and experience with Cisco Secure Endpoint?
- Yes
- No
20
If yes, please detail this experience. You must provide information to demonstrate your experience. Include job history or educational history to support this.
21
Do you have excellent communication and interpersonal skills?
- Yes
- No
22
If yes, please detail this skill with experiences. You must provide information to demonstrate your experience. Include job history or educational history to support this.
23
Do you have the ability to work independently and be part of a team?
- Yes
- No
24
If yes, please detail this skill and experience. You must provide information to demonstrate your experience. Include job history or educational history to support this.
25
Do you have the ability to be on-call 24/7?
- Yes
- No
26
Do you acknowledge that a Background Check is required for this position?
- Yes
- No
27
Note: Accredited University or College is the recognition from an accrediting agency that an institution maintains a certain level of educational standards. The U.S. Department of Education maintains a database of accrediting agencies it recognizes for schools within the United States.For a University or College outside the United States, the applicant must provide documentation of accreditation and educational equivalency, which can be accomplished through a credential evaluation service. Applicants with a foreign degree must provide this documentation upon the close of the announcement.Have you attached the appropriate documentation to verify your education?
- Yes
- No
28
The Graduation from an accredited four-year college or university with major course work in mathematics, public or business administration, or a related field, including or supplemented by specialist training in electronic data process, programming, operations, and methodologies, may be substituted on a year-for-year basis with four (4) or more years of work experience in telecommunications, computer operating systems and database management, for a combined total of six (6) or more years of experience and education. Does this substitution apply to you?
- Yes
- No
29
If the substitution applies to you, please detail how you meet this substitution. Please outline your relevant work experience. Note: 30 college credit hours in the related field will equate to a year of education. Please provide transcripts to demonstrate the number of college credits you are using to substitute for the year-for-year.
30
Did a county employee refer you? If yes, indicate their name, department and badge/id number. If you weren't referred by an Employee indicate N/A.
Required Question