Information Technology Analyst
Apply NowCompany: Brant County Health Unit
Location: Brantford, ON N3R 0A1
Description:
Posting #392024
INFORMATION TECHNOLOGY ANALYST
REGULAR, FULL-TIME
At the Brant County Health Unit, our team is our greatest strength. We are constantly adapting to meet the ever-changing needs of our communities while remaining steadfast in our mission to create a healthier future for all. Guided by our core values of Accountability, Community Engagement, Evidence-Informed Decision Making, Inclusion, Innovation, Respect, and Trust, we are committed to promoting and protecting the health of our communities through our dedicated professionals, strong partnerships, and adherence to best practices.
As a trusted leader in our community, we offer a range of health promotion, protection, and disease prevention programs and services. Our goal is to support the health and well-being of all residents in the City of Brantford and the County of Brant. Join us at the Brant County Health Unit and become a valuable member of our dedicated team working towards our commitment to fostering a healthier future for our communities.
About the position: We are seeking an Information Technology Analyst who is responsible for providing advanced network and desktop technical support and expertise for all devices, systems, server and network issues Duties include: installation, configuration, trouble shooting, data security, integrity, and virus protection, monitoring and auditing user systems and addressing potential security threats, manage user account provisions, monitoring various networks, servers, workstations and providing troubleshooting and advanced support for mobile devices, laptops, desk phones and printers; tracking, escalating, following up and resolving system issues using a helpdesk ticketing system, documenting and reporting the status of projects. Travel between multiple sites may be required.
Qualifications and Competencies:
Terms and conditions of employment are in accordance with ONA Allied Collective Agreement.
Salary range: $35.39 per hour- $42.67 per hour (70 hours in a two-week period). OMERS pension and a comprehensive Health and Dental benefits package.
Please apply with your confidential cover letter and resume quoting Posting #392024 by December 5, 2024.
We thank all applicants for their interest. However, only candidates to be interviewed will be contacted. Personal information submitted will be used for the purposes of this competition only and is collected in accordance with the Municipal Freedom of Information & Protection of Privacy Act.
Our organization is committed to promoting the independence, dignity, integration, and equality of opportunity of persons with disabilities by ensuring the accessibility of our facilities and services. Accommodations are available for all parts of the recruitment and selection process. Applicants need to make their required accommodations known in advance.
INFORMATION TECHNOLOGY ANALYST
REGULAR, FULL-TIME
At the Brant County Health Unit, our team is our greatest strength. We are constantly adapting to meet the ever-changing needs of our communities while remaining steadfast in our mission to create a healthier future for all. Guided by our core values of Accountability, Community Engagement, Evidence-Informed Decision Making, Inclusion, Innovation, Respect, and Trust, we are committed to promoting and protecting the health of our communities through our dedicated professionals, strong partnerships, and adherence to best practices.
As a trusted leader in our community, we offer a range of health promotion, protection, and disease prevention programs and services. Our goal is to support the health and well-being of all residents in the City of Brantford and the County of Brant. Join us at the Brant County Health Unit and become a valuable member of our dedicated team working towards our commitment to fostering a healthier future for our communities.
About the position: We are seeking an Information Technology Analyst who is responsible for providing advanced network and desktop technical support and expertise for all devices, systems, server and network issues Duties include: installation, configuration, trouble shooting, data security, integrity, and virus protection, monitoring and auditing user systems and addressing potential security threats, manage user account provisions, monitoring various networks, servers, workstations and providing troubleshooting and advanced support for mobile devices, laptops, desk phones and printers; tracking, escalating, following up and resolving system issues using a helpdesk ticketing system, documenting and reporting the status of projects. Travel between multiple sites may be required.
Qualifications and Competencies:
- College diploma in Computer Science, Engineering, Information Technology, or relevant field
- 2-3 years' experience in IT support, desktop administration, troubleshooting and diagnostics.
- Experience maintaining and managing IT endpoint assembly.
- Experience in installation, imaging, configuration, optimization, maintenance, repair, testing, and upgrading technologies and dashboards.
- Experience responding to escalated end user support.
- Experience developing policies and procedures for employee use.
- Ability to document and report on the progression of projects and initiatives.
- Ability to monitor networks, servers, workstations, and network infrastructure.
- Adheres to departmental procedures and company policy.
- ITIL foundations certification, or 1-2 years working with ITIL processes.
- Experience with scripting technologies such as Powershell/Bash/Python for automating processes
- Experience with Microsoft Office 365/Microsoft Azure administration.
- Experience with VOIP Phone or PBX Support
- Experience setting up equipment for employee use.
- Experience with computer software including Microsoft Office 365 is required.
- Experience with virtualization software/solutions (e.g. Citrix).
- Experience Troubleshooting and supporting Local Area and Wide Area Networks.
- Excellent Customer Service.
- Strong ability to communicate with various stakeholders and maintain confidentiality on all sensitive matters.
- Must have a courteous, friendly, flexible, and self-starting attitude.
- Proven ability to work independently in a fast-paced customer service environment.
- Proven ability to work collaboratively within a multi-disciplinary team setting.
- Excellent communication, organizational and time management skills are also necessary.
- A valid Ontario driver's license and reliable vehicle access.
- Fully vaccinated against COVID-19 and are able to provide proof on immunization.
Terms and conditions of employment are in accordance with ONA Allied Collective Agreement.
Salary range: $35.39 per hour- $42.67 per hour (70 hours in a two-week period). OMERS pension and a comprehensive Health and Dental benefits package.
Please apply with your confidential cover letter and resume quoting Posting #392024 by December 5, 2024.
We thank all applicants for their interest. However, only candidates to be interviewed will be contacted. Personal information submitted will be used for the purposes of this competition only and is collected in accordance with the Municipal Freedom of Information & Protection of Privacy Act.
Our organization is committed to promoting the independence, dignity, integration, and equality of opportunity of persons with disabilities by ensuring the accessibility of our facilities and services. Accommodations are available for all parts of the recruitment and selection process. Applicants need to make their required accommodations known in advance.