Information Technology Generalist Administrator 1

Salary: $75,678.00 - $114,915.00 Annually
Location : Dauphin County, PA
Job Type: Civil Service Permanent Full-Time
Job Number: CS-2025-19670-01544
Department: Executive Offices
Division: EX OA IED ITDC Sltns Mgmt Div
Opening Date: 03/10/2025
Closing Date: 3/29/2025 11:59 PM Eastern
Job Code: 01544
Position Number: 00098660
Union: Non Union
Bargaining Unit: A3
Pay Group: ST09
Bureau / Division Code: 812630
Bureau / Division: Bureau of Solutions Management
Worksite Address: 400 North Street
City: Harrisburg, Pennsylvania
Zip Code: 17120
Contact Email: RA-PDDOTCENTRALJOBS@pa.gov

THE POSITION

Are you an emerging leader in the world of Software Development Lifecycle architecture? If so, the Bureau of Solutions Management has the perfect opportunity for you! We are looking for an experienced IT professional to join our team as an Information Technology Generalist Administrator 1. This position plays a pivotal role in overseeing and enhancing the integration and delivery functions for our state government's software development initiatives. Apply today to help the Infrastructure and Economic Development IT Delivery Center support applications that are vital to improving the lives of Pennsylvanians!
DESCRIPTION OF WORK
As an Information Technology Generalist Administrator 1, you will serve as a Software Development Lifecycle (SDLC) architect. You will have the opportunity to work in a collaborative environment where you will be dedicated to promoting excellence in software design and security. As part of the team, you will lead a talented group of professionals, implementing cutting-edge technologies, and contributing to the advancement of critical government services.
In this role, you will serve as the technical lead and subject matter expert for the enterprise software delivery, deployment, and testing technologies for the IT delivery center. Work includes researching, procuring, and implementing these technologies according to industry best practices. Your dedication will help support the Department of Transportation, Department of Commerce and Economic Development, Pennsylvania Emergency Management Agency, and the Pennsylvania State Fire Academy.
Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch.
• Telework: You may have the opportunity to work from home (telework) full-time, upon completion of satisfactory performance review(s). You will be required to report to the office a minimum of 1 day per month. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year as an Information Technology Generalist 2, Applications Developer 2, Database Analyst, Information Security Specialist 1, or Network Specialist 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Five years of information technology experience that includes two years of technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, database maintenance or database development, data analysis and data model development, administration of information technology security programs, or other information technology support/administration services; or
• Three years of information technology experience that includes two years of technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, database maintenance or database development, data analysis and data model development, administration of information technology security programs, or other information technology support/administration services, and an associate's degree in any information technology field; or
• One year of technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, database maintenance or database development, data analysis and data model development, administration of information technology security programs, or other information technology support/administration services, and a bachelor's degree in any information technology field; or
• An equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

• Pennsylvania law (51 Pa. C.S. 7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at ra-cs-vetpreference@pa.gov.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.

Learn more about our Total Rewards by watching this short !
See the total value of your benefits package by exploring our

Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.

Work/Life Balance
We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*

Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks
Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visit and click on the benefits box.

*Eligibility rules apply.
01

Do you have one or more years of experience as an Information Technology Generalist 2 while employed by the Commonwealth of Pennsylvania?

• Yes
• No

02

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
03

Do you have one or more years of experience as an Applications Developer 2 while employed by the Commonwealth of Pennsylvania?

• Yes
• No

04

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
05

Do you have one or more years of experience as a Database Analyst while employed by the Commonwealth of Pennsylvania?

• Yes
• No

06

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
07

Do you have one or more years of experience as an Information Security Specialist 1 while employed by the Commonwealth of Pennsylvania?

• Yes
• No

08

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
09

Do you have one or more years of experience as a Network Specialist 2 while employed by the Commonwealth of Pennsylvania?

• Yes
• No

10

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
11

How many years of full-time technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, database maintenance or database development, data analysis and data model development, administration of information technology security programs, or other information technology support/administration services do you possess?

• 2 or more years
• 1 to less than 2 years
• Less than 1 year
• No experience

12

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
13

Do you possess any graduate education in an Information Technology field? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.

If you answer "Yes" to this question based on education acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting and clicking the Evaluation Services Link.
For additional information on foreign education credentials, please visit and click on Other Information.
You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.

• Yes
• No

14

You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. You must complete the application and answer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score.
All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.

Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training. The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered. In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.

If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.

If you have general questions regarding the application and hiring process, please refer to our

• Yes

15

WORK BEHAVIOR 1 - PROJECT MANAGEMENT
Plans and coordinates business process redesigns through interviews, walk-throughs, and flowchart activities and by monitoring current industry developments. Determines the job study scope, creates project schedule, identifies risks, and defines individual roles and responsibilities to ensure adherence to project plan.

Levels of Performance

Select the Level of Performance that best describes your claim.

• A. I have experience planning and coordinating studies and projects, and obtaining information from involved parties needed for project completion.
• B. I have experience coordinating studies and projects. I was responsible for obtaining information from involved parties; however, someone else initially planned the project in which I was involved.
• C. I have successfully completed college-level coursework related to project management, project planning and implementation, strategic planning.
• D. I have NO experience or coursework related to this work behavior.

16

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

The name(s) of the employer(s) where you gained this experience.

The actual duties you performed related to project management.

Your level of responsibility.

17

If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

College/University

Course Title

Credits/Clock Hours

18

WORK BEHAVIOR 2 - APPLICATION DEVELOPMENT
Develops or customizes and tests application interfaces to support users. Develops detailed functional or technical specifications for interface customizations, modifications, or workflow development based on business requirements. Writes code for update statements, modules, and programs as required. Makes recommendations if standard solutions are appropriate or if customizations are needed or feasible.

Levels of Performance

Select the Level of Performance that best describes your claim.

• A. I have experience developing and customizing new and existing application systems to support users. I was responsible for testing applications to identify and resolve any performance or workflow issues.
• B. I have experience customizing existing application systems to support users and testing applications to identify and resolve any performance or workflow issues. Someone else was responsible for developing the initial application system.
• C. I have successfully completed college-level coursework related to application development.
• D. I have NO experience or coursework related to this work behavior.

19

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

The name(s) of the employer(s) where you gained this experience.

The actual duties you performed related to application development.

Your level of responsibility.

20

If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

College/University

Course Title

Credits/Clock Hours

21

WORK BEHAVIOR 3 - APPLICATION MONITORING AND OPTIMIZATION
Monitors and maintains scheduled interfaces, new or existing application customizations, unit and system test documents, and user acceptance test scripts. Performs regression testing and monitors the integration and interaction of the system with other related components. Analyzes application performance and makes recommendations for program tuning and job scheduling. Researches technology developments and informs management of potential impacts to current systems.

Levels of Performance

Select the Level of Performance that best describes your claim.

• A. I have experience monitoring and evaluating application performance. I was responsible for performing regression testing and taking corrective action.
• B. I have experience monitoring and evaluating application performance. I took corrective action based on the regression testing performed by someone else.
• C. I have successfully completed college-level coursework related to application optimization, application performance management, or performance tuning and optimization.
• D. I have NO experience or coursework related to this work behavior.

22

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

The name(s) of the employer(s) where you gained this experience.

The actual duties you performed related to application monitoring and optimization.

Your level of responsibility.

23

If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

College/University

Course Title

Credits/Clock Hours

24

WORK BEHAVIOR 4 - TECHNICAL ASSISTANCE
Troubleshoots and resolves application issues. Responds to escalated incidents by diagnosing and troubleshooting issues and works with end users and service providers to resolve issues. Provides guidance to users, managers, and other information technology professionals in application planning, design, implementation, operation, security, and quality assurance.

Levels of Performance

Select the Level of Performance that best describes your claim.

• A. I have experience troubleshooting and resolving application issues. I was responsible for resolving all levels of technical questions and issues. I was the escalation point for complex issues referred by lower-level technicians.
• B. I have experience troubleshooting and resolving application issues. I was responsible for resolving routine questions and issues but referred more complex technical issues to a higher-level technician for resolution.
• C. I have successfully completed college-level coursework related to application troubleshooting.
• D. I have NO experience or coursework related to this work behavior.

25

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

The name(s) of the employer(s) where you gained this experience.

The actual duties you performed related to the technical assistance you provided.

Your level of responsibility.

26

If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

College/University

Course Title

Credits/Clock Hours

27

WORK BEHAVIOR 5 - SECURITY
Follows established standards to ensure adherence with established security policies. Processes all security requests for access to application systems, determines user roles, and coordinates security requirements with other IT areas. Researches current security solutions and informs management of emerging technologies.

Levels of Performance

Select the Level of Performance that best describes your claim.

• A. I have experience configuring user roles and processing security requests for access to application systems.
• B. I have experience processing security requests for access to application systems based on user roles that someone else configured.
• C. I have successfully completed college-level coursework related to information technology security.
• D. I have NO experience or coursework related to this work behavior.

28

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

The name(s) of the employer(s) where you gained this experience.

The actual duties you performed related to security.

Your level of responsibility.

29

If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

College/University

Course Title

Credits/Clock Hours

30

WORK BEHAVIOR 6 - WRITTEN COMMUNICATION
Prepares written, technical, or narrative documents such as status reports, implementation plans, testing script materials, and user acceptance documents and plans, which identify progress and/or deviations from objectives. Authors narrative and analytical reports that convey application effectiveness in meeting business requirements.

Levels of Performance

Select the Level of Performance that best describes your claim.

• A. I have experience preparing written, technical, or narrative documents such as status reports, requirements and design documents, testing script materials, and user acceptance documents and plans. I was responsible for the final document that conveyed customized information to the intended recipients.
• B. I have experience preparing written, technical, or narrative documents such as status reports, requirements and design documents, testing script materials, and user acceptance documents and plans. I was responsible for compiling a portion of the document, but someone else was responsible for the final version that conveyed customized information to the intended recipients.
• C. I have successfully completed college-level coursework related to business writing, technical writing, English composition, journalism, or communications.
• D. I have NO experience or coursework related to this work behavior.

31

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

The name(s) of the employer(s) where you gained this experience.

The actual duties you performed related to written communication.

The types of documents you prepared.

Your level of responsibility.

32

If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

College/University

Course Title

Credits/Clock Hours

Required Question