Information Technology Manager

Summary:

This is a full-time position that provides administrative support to ArmadaGlobal. This person will report to the VP, Digital Innovation of Armada Administrators for supervision purposes. This position is responsible for maintaining the Salesforce database and applications. Position will act as user support and help desk for Salesforce users.

Tasks/Responsibilities:

• Manage IT and security requests for the SOC 2 Type 2 Annual Audit; ensure compliance with relevant security and privacy standards, collaborate with internal and external partners, and provide documentation upon request.
• Manage Outsource Help Desk, ensuring reported issues are promptly addressed and resolved.
• Manage organizational security; enforce security policies and best practices to safeguard the company's IT infrastructure and data and regularly assess and enhance security measure to mitigate risks.
• Manage vendor relationships, ensuring that contracts, service level agreements, and deliverables are met. Evaluate vendor performance and make recommendations as needed to ensure timely and cost-effective services.
• Oversee Salesforce activity and development.
• Conducts regular database maintenance and performance monitoring. Address any issues to ensure optimal database functionality and reliability.
• Assists with application and user support, including troubleshooting and resolving application issues.
• Monitor multi-database synchronizations for accuracy.
• Regularly test systems for weaknesses and identify areas of improvement. Propose and implement solutions to enhance system performance, security, and functionality.
• Maintain Data Dictionary and standard data control procedures to ensure consistency, accuracy, and security of data.
• Such other duties or tasks to assist the department or organization as the supervisor may deem necessary.

Skills/Requirements:

• Bachelor's degree in information security, IT, Business, or a related field.
• 5+ years of experience in IT infrastructure, SaaS, IT security, compliance, vendor management, or related roles.
• Experience managing SOC 2 Type 2 audits and security frameworks (ISO 27001, NIST, etc.) strongly preferred.
• Strong understanding of IT security controls, risk management, and compliance.
• Familiarity with security tools, cloud platforms, and compliance automation software.
• Hands-on experience with vendor risk management and security assessments.
• Must be proficient in MS Word, Excel, and Outlook.
• Excellent verbal, written communication and analytical skills required.
• Must be able to work in a fast-paced environment with demonstrated ability to handle multiple tasks.
• Must possess the ability to maintain confidentiality.
• Needs to be receptive to and accepting guidance from others.
• Ability to deal with difficult people and problems
• Able to work well in a team environment and with a diverse group of people.
• Experience with high level data management and databases

Salary Information:

In accordance with Maryland's Equal Pay for Equal Work Act, we are committed to providing transparent wage information for all posted job opportunities. The wage range for this position is $79,000 - $89,000 per year. Compensation is determined based on factors such as experience, qualifications, and internal equity.

Benefits:

• Medical, Dental, and Vision Insurance
• Employer-sponsored Health Savings Account or Employer-paid enrollment in an Armada supplemental insurance plan
• Flexible Spending Accounts (medical and dependent care)
• Employer-paid life insurance
• Employer-paid long term disability insurance
• Short-term disability insurance
• 401(k) retirement plan with employer match
• Paid time off
• Eight paid holidays per year
• Free access to onsite gym at Hunt Valley office location
• Patient to Physician matching service
• Travel assistance program
• Employee assistance program (EAP)
• Employee referral bonus program- earn up to $1500 per hire
• Professional development opportunities
• Voluntary benefits opportunities
• Voluntary benefits and discount programs
• Hybrid work environment (Tuesday-Thursday in office)
• Company events
• Employer-sponsored philanthropy initiatives

Armada follows a hybrid work structure where employees work in-office three days per week (Tuesday - Thursday) and remotely for the remaining two (Monday and Friday).