Information Technology Project Manager (Administrative Officer 3)

Salary: $66,250.00 - $100,636.00 Annually
Location : Dauphin County, PA
Job Type: Civil Service Permanent Full-Time
Job Number: CS-2025-20141-08650
Department: Insurance Department
Division: IN Comr Off
Opening Date: 03/06/2025
Closing Date: 3/19/2025 11:59 PM Eastern
Job Code: 08650
Position Number: 00171217
Union: Non Union
Bargaining Unit: A3
Pay Group: ST08
Bureau / Division Code: 00091000
Worksite Address: 393 Walnut Street
City: Harrisburg, Pennsylvania
Zip Code: 17128
Contact Name: Collette Rebuck
Contact Email: corebuck@pa.gov
Bureau / Division: Insurance Department, Commissioner's Office - Strategic & Administrative Services Office, Strategic Services Section

THE POSITION

Are you passionate about technology and want to be at the forefront of innovation in the insurance sector? Look no further! The Pennsylvania Insurance Department (PID) is seeking a dynamic professional to take on the role of Information Technology (IT) Project Manager and serve as the primary liaison with the Office of Information Technology. This is an exciting opportunity to support the planning, development, and implementation of PID information technology projects and initiatives throughout the Commonwealth. Take the next step in your career while utilizing your specialized skills and talents and apply today!
DESCRIPTION OF WORK
As an Information Technology Project Manager, you will lead as PID's business process and IT system functionality expert for all IT system development and modernization projects for the department. You will oversee the implementation of the project scope document for projects, as well as the change management process to ensure the implementation of the requested project scope. This professional will collaborate with program and IT leads to continually monitor the progress of project phases and to identify potential revisions needed to the initial schedule. A primary focus of this position is to ensure effective communication of technology changes and updates is provided to internal and external stakeholders.

Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time, up to 3 days per week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year as an Administrative Officer 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Four years of experience in progressively responsible and varied office management of staff work in public or private organization, including experience in personnel management budgeting or procurement; and such training as may have been gained through graduation from a four-year college or university; or
• Any equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

• Pennsylvania law (51 Pa. C.S. 7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at ra-cs-vetpreference@pa.gov.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.

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Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.

Work/Life Balance
We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*

Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks
Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visit and click on the benefits box.

*Eligibility rules apply.
01

Have you been employed by the Commonwealth of Pennsylvania as an Administrative Officer 2 for one or more years full-time?

• Yes
• No

02

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
03

How many years of full-time experience do you possess in varied office management or staff work in a public or private organization, including experience in personnel management, budgeting or procurement?

• 4 years or more
• 3 but less than 4 years
• 2 but less than 3 years
• 1 but less than 2 years
• Less than 1 year
• None

04

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
05

What level of college coursework have you completed in business administration, public administration, human resources, strategic leadership, or other related areas?If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.

If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting and clicking the Evaluation Services Link.
For additional information on foreign education credentials, please visit and click on Other Information.
You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.

• Master's degree or higher
• Bachelor's degree
• Some coursework
• None

06

You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. You must complete the application and answer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score.
All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.

Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training. The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered. In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.

If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.

If you have general questions regarding the application and hiring process, please refer to our

• Yes

07

WORK BEHAVIOR 1 - INFORMATION TECHNOLOGY (IT) PROJECT MANAGEMENT
Plans and implements IT (Information Technology) projects from initiation to completion by coordinating tasks, resources, and schedules as well as ensuring projects are completed within scope, time, and budget. Monitors the progress of multiple project phases, evaluates project risks, and ensures resolution of issues within deliverable timeframes.

Levels of Performance

Select the Level of Performance that best describes your claim.

• A. I have experience planning and implementing IT projects. I was responsible for monitoring project progress to ensure project was on schedule and within established budget.
• B. I have experience implementing and monitoring IT projects to ensure project was on schedule and within established budget. Someone else was responsible for the initial planning of the project.
• C. I have successfully completed college-level coursework related to project management, business administration, or IT management.
• D. I have NO experience or training related to the work behavior above.

08

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

The name(s) of the employer(s) where you gained this experience.

Your experience planning and implementing IT projects.

Your experience monitoring IT project progress.

Your experience implementing already existing IT projects.

09

If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

College/University

Course Title

Credits/Clock Hours

10

WORK BEHAVIOR 2 - BUSINESS PROCESS IMPROVEMENTS
Consults with stakeholders to develop, implement, and evaluate the effectiveness of IT systems and business processes. Recommends changes or technological solutions to improve business operations and customer experiences. Leads continuous process improvement efforts utilizing methodologies such as Lean principles.

Levels of Performance

Select the Level of Performance that best describes your claim.

• A. I have experience leading and implementing business process improvements through the use of technology and process management methodologies.
• B. I have experience analyzing business processes and recommending improvements based on stakeholder feedback and system effectiveness.
• C. I have successfully completed college-level coursework in related to process improvement, business analysis, or Lean methodology.
• D. I have NO experience or training related to this work behavior.

11

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

The name(s) of the employer(s) where you gained this experience.

Your experience leading and implementing business process improvements.

Your experience analyzing business processes.

Your experience recommending improvements.

12

If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

College/University

Course Title

Credits/Clock Hours

13

WORK BEHAVIOR 3 - STAKEHOLDER ENGAGEMENT AND COMMUNICATION
Acts as a liaison between Department staff, IT teams, and external vendors or stakeholders. Ensures clear communication about IT system capabilities, limitations, changes, and project updates, and builds and maintains effective relationships with key stakeholders, including consumer and industry representatives.

Levels of Performance

Select the Level of Performance that best describes your claim.

• A. I have experience facilitating communication between diverse stakeholders, including internal teams, vendors, and external parties, to ensure alignment and understanding of project goals and updates. I was responsible for disseminating information to interested parties.
• B. I have experience communicating with diverse stakeholders, including internal teams, vendors, and external parties, to gather information regarding alignment and understanding of project goals and updates. Someone else was responsible for disseminating the information.
• C. I have successfully completed college-level coursework in related to business communication, stakeholder engagement, or public relations.
• D. I have NO experience or coursework related to this work behavior.

14

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

The name(s) of the employer(s) where you gained this experience.

Your experience facilitating communication.

Your experience disseminating information.

Your experience gathering information.

15

If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

College/University

Course Title

Credits/Clock Hours

16

WORK BEHAVIOR 4 - CONTRACT MANAGEMENT AND PROCUREMENT
Oversees the procurement and management of IT resources and contracts, ensuring that vendor agreements align with Department needs and policies. Reviews and evaluates Statements of Work (SOW) and contracts, and monitors vendor performance to ensure adherence to terms and deliverables.

Levels of Performance

Select the Level of Performance that best describes your claim.

• A. I have experience overseeing and managing IT procurement processes, including contract negotiation, vendor performance review, and adherence to contract terms.
• B. I have experience evaluating and providing input on Statements of Work (SOW) and IT contracts but was not responsible for overseeing vendor performance.
• C. I have successfully completed college-level coursework in related to procurement, contract management, or business law.
• D. I have NO experience or coursework related to this work behavior.

17

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

The name(s) of the employer(s) where you gained this experience.

Your experience overseeing and managing IT procurement processes.

Your experience overseeing vendor performance.

Your experience providing input.

18

If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

College/University

Course Title

Credits/Clock Hours

19

WORK BEHAVIOR 5 - INFORMATION TECHNOLOGY (IT) STRATEGY AND ALIGNMENT
Coordinates with internal IT teams to develop long-term strategies for system improvements and enhancements based on emerging trends or new regulations. Advises department executives on IT strategy, aligning IT projects with organizational goals, legislative changes, and business needs.

Levels of Performance

Select the Level of Performance that best describes your claim.

• A. 3 I have experience developing AND implementing long-term strategies for system improvements and enhancements.
• B. 2 I have experience implementing strategies that someone else developed for system improvements and enhancements.
• C. I have successfully completed college-level coursework in related to strategic planning.
• D. I have NO experience or coursework related to this work behavior.

20

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

The name(s) of the employer(s) where you gained this experience.

Your experience developing strategies for improvements.

Your experience implementing strategies for improvements.

21

If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

College/University

Course Title

Credits/Clock Hours

Required Question