Information Technology Specialist 4 - 8740
Apply NowCompany: StateJobsNY
Location: Albany, NY 12203
Description:
Duties Description ITS provides operational support to state agencies on a 24x7x365 basis; some positions may be required to provide this critical service at any time.
Business Development Manager for Dedicated DOH Team.
The Office of Information Technology Services dedicated DOH team is seeking a motivated ITS 4 to serve within the DOH dedicated team. The candidate for this position will be required to act as a lead and perform building the relationship between Department of Health and Information Technology Services (ITS). The duties and responsibilities include, but are not limited to:
Lead, develop and direct new work intake processes for all agency requested initiatives using multiple tools including ITSM, Dynamics opportunity tracking tool and other tracking applications.
Facilitate and manage executive level meetings as necessary between ITS and DOH teams, including recurring Governance Board meetings
Serve as a strategic liaison between ITS dedicated team and DOH. Communicate and help manage ITS directives with the Agency
Manage the coordination and gathering of critical information including projected cost estimates, technical solutions and executive level business requirements
Resolve escalated incident and service requests tickets as necessary. Manage ITSM ticket backlog
Facilitate incoming work between DOH and ITS to support the prioritization across the ITS dedicated units
Coordinate interactions between client agency and ITS staff/consultants to ensure the successful resolution of assignments
Identify and escalate risks, issues and concerns appropriately.
Manage, plan, organize, and provide up-to-date documentation/reports to ITS, agency executives on assignments
Work with ITS cross-functional teams (Shared services, Network, BAS, Procurement, Finance, CTO, CISO, Legal, etc.) in managing initiatives.
Establish and maintain working knowledge of ITSM, navigation, procedures and processing requirements
Participates in the preparation and evaluation of all types of agency and ITS procurements including PTPs, RFI, RFQ, RFQ. PBITS, HBITS and others as necessary
Performs all supervisory responsibilities.
Produce professional, clear, concise and thorough oral and written communications to ITS and agency staff
Manage time effectively to address priorities, deadlines and additional assignments
Work with technical and functional area experts and others as needed to develop a comprehensive knowledge of products and solutions available.
Provide courteous, professional and timely resolution of issues
Maintain a positive and productive work environment internally within ITS and externally with Agency partners
Minimum Qualifications Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 4, SG25 OR in a position at the SG23 level or higher deemed administrative under Section 52.6 of Civil Service Law OR in a title eligible for transfer under Section 70.1 of Civil Service Law. The transfer cannot be a second consecutive transfer resulting in advancement of more than two salary grades.
Note: If you are on the examination eligible list for the position title in this location, you do not need to respond to this posting unless you are also eligible for appointment by one of the qualifications listed above. Candidates must be reachable on the current eligible list for this title in order to be list appointed.
Additional Comments Some positions may require fingerprinting.
Some positions may require up to 25% travel and/or lifting up to 50 lbs. Some positions are pending Civil Service approval. Details of position(s) will be described further if you are selected for an interview.
Positions located in New York City, will receive an additional $3,400 downstate adjustment location pay with regular annual salary. Positions located in the Mid-Hudson will receive an additional $1,650 adjustment location pay.
For the duration of the NY HELPS Program, this title maybe filled via a non- competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At this time, agencies may recruit and hire employees by making temporary appointments. In May 2024, if a temporary NY HELPS employee is satisfactorily performing in the position, the appointment will be changed from temporary pending Civil Service Commission Action to permanent non-competitive and the official probationary period will begin.
At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.
Benefits of Working for NYS Generous benefits package, worth 65% of salary, including:
Holiday & Paid Time Off
Thirteen (13) paid holidays annually
Up to Thirteen (13) days of paid vacation leave annually
Up to Five (5) days of paid personal leave annually
Up to Thirteen (13) days of paid sick leave annually for PEF.
Up to three (3) days of professional leave annually to participate in professional development
Health Care Benefits
Eligible employees and dependents can pick from a variety of affordable health insurance programs
Family dental and vision benefits at no additional cost
Additional Benefits
New York State Employees' Retirement System (ERS) Membership
NYS Deferred Compensation
Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
Public Service Loan Forgiveness (PSLF)
And many more.
The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply.
Some positions may require additional credentials or a background check to verify your identity.
Name ITS Human Resources
Telephone 518-473-0398
Fax 518-402-4924
Email Address PostingResponses@its.ny.gov
Address
Street Empire State Plaza
Swan Street Building, Core 4, Floor 1
City Albany
State NY
Zip Code 12220
Notes on Applying To apply for this position, please submit a cover letter and resume clearly indicating how you qualify. Ensure that you include the vacancy ID in the subject of your email for prompt routing. Your Social Security number may be required to confirm eligibility.
Business Development Manager for Dedicated DOH Team.
The Office of Information Technology Services dedicated DOH team is seeking a motivated ITS 4 to serve within the DOH dedicated team. The candidate for this position will be required to act as a lead and perform building the relationship between Department of Health and Information Technology Services (ITS). The duties and responsibilities include, but are not limited to:
Lead, develop and direct new work intake processes for all agency requested initiatives using multiple tools including ITSM, Dynamics opportunity tracking tool and other tracking applications.
Facilitate and manage executive level meetings as necessary between ITS and DOH teams, including recurring Governance Board meetings
Serve as a strategic liaison between ITS dedicated team and DOH. Communicate and help manage ITS directives with the Agency
Manage the coordination and gathering of critical information including projected cost estimates, technical solutions and executive level business requirements
Resolve escalated incident and service requests tickets as necessary. Manage ITSM ticket backlog
Facilitate incoming work between DOH and ITS to support the prioritization across the ITS dedicated units
Coordinate interactions between client agency and ITS staff/consultants to ensure the successful resolution of assignments
Identify and escalate risks, issues and concerns appropriately.
Manage, plan, organize, and provide up-to-date documentation/reports to ITS, agency executives on assignments
Work with ITS cross-functional teams (Shared services, Network, BAS, Procurement, Finance, CTO, CISO, Legal, etc.) in managing initiatives.
Establish and maintain working knowledge of ITSM, navigation, procedures and processing requirements
Participates in the preparation and evaluation of all types of agency and ITS procurements including PTPs, RFI, RFQ, RFQ. PBITS, HBITS and others as necessary
Performs all supervisory responsibilities.
Produce professional, clear, concise and thorough oral and written communications to ITS and agency staff
Manage time effectively to address priorities, deadlines and additional assignments
Work with technical and functional area experts and others as needed to develop a comprehensive knowledge of products and solutions available.
Provide courteous, professional and timely resolution of issues
Maintain a positive and productive work environment internally within ITS and externally with Agency partners
Minimum Qualifications Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 4, SG25 OR in a position at the SG23 level or higher deemed administrative under Section 52.6 of Civil Service Law OR in a title eligible for transfer under Section 70.1 of Civil Service Law. The transfer cannot be a second consecutive transfer resulting in advancement of more than two salary grades.
Note: If you are on the examination eligible list for the position title in this location, you do not need to respond to this posting unless you are also eligible for appointment by one of the qualifications listed above. Candidates must be reachable on the current eligible list for this title in order to be list appointed.
Additional Comments Some positions may require fingerprinting.
Some positions may require up to 25% travel and/or lifting up to 50 lbs. Some positions are pending Civil Service approval. Details of position(s) will be described further if you are selected for an interview.
Positions located in New York City, will receive an additional $3,400 downstate adjustment location pay with regular annual salary. Positions located in the Mid-Hudson will receive an additional $1,650 adjustment location pay.
For the duration of the NY HELPS Program, this title maybe filled via a non- competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At this time, agencies may recruit and hire employees by making temporary appointments. In May 2024, if a temporary NY HELPS employee is satisfactorily performing in the position, the appointment will be changed from temporary pending Civil Service Commission Action to permanent non-competitive and the official probationary period will begin.
At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.
Benefits of Working for NYS Generous benefits package, worth 65% of salary, including:
Holiday & Paid Time Off
Thirteen (13) paid holidays annually
Up to Thirteen (13) days of paid vacation leave annually
Up to Five (5) days of paid personal leave annually
Up to Thirteen (13) days of paid sick leave annually for PEF.
Up to three (3) days of professional leave annually to participate in professional development
Health Care Benefits
Eligible employees and dependents can pick from a variety of affordable health insurance programs
Family dental and vision benefits at no additional cost
Additional Benefits
New York State Employees' Retirement System (ERS) Membership
NYS Deferred Compensation
Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
Public Service Loan Forgiveness (PSLF)
And many more.
The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply.
Some positions may require additional credentials or a background check to verify your identity.
Name ITS Human Resources
Telephone 518-473-0398
Fax 518-402-4924
Email Address PostingResponses@its.ny.gov
Address
Street Empire State Plaza
Swan Street Building, Core 4, Floor 1
City Albany
State NY
Zip Code 12220
Notes on Applying To apply for this position, please submit a cover letter and resume clearly indicating how you qualify. Ensure that you include the vacancy ID in the subject of your email for prompt routing. Your Social Security number may be required to confirm eligibility.