Information Technology Specialist
Apply NowCompany: City of Crystal, MN
Location: Lake Crystal, MN 56055
Description:
Salary: $73,465.60 - $99,195.20 Annually
Location : Crystal, MN
Job Type: Regular Full-time
Job Number: 2024 IT
Department: Administration
Opening Date: 04/14/2025
Closing Date: 4/27/2025 11:59 PM Central
Description
Provides technical and user support for all citywide information technology systems: computers, mobile devices, on site servers, network security/infrastructure, telephone systems, audio/visual equipment, door access and document imaging.
Examples of Duties
Typical Qualifications
MINIMUM REQUIREMENTS
-Technical degree in information science, computer technology or related field. May substitute two years IT or related experience in lieu of degree.
-One year of experience working in a network environment, which included responsibilities such as hardware and software installation and infrastructure support and troubleshooting and providing support to users.
-Two years of experience with word processing and spreadsheet software applications in a Windows environment.
-Ability to communicate effectively and maintain positive and effective working relationships.
-Ability to provide effective customer service.
DESIRABLE TRAINING AND EXPERIENCE
-Bachelor's degree in Information Science, Information Technology, or related field. ...
-Three years or more of professional experience supporting infrastructure hardware and software.
-Technical certifications in CompTIA , Microsoft, or CISCO.
-One year or more of experience supporting Windows desktop and server operating systems.
-Over one year of experience in network administration, preferably in a multiple server environment utilizing a Wide Area Network (WAN).
-Experience in supporting Microsoft 365.
-Experience in supporting IPhones and VIOP SIP telephony.
Knowledge, Skills and Abilities
KNOWLEDGE, SKILLS AND ABILITIES
Communications: Must have the ability to actively listen to others in order to understand their needs and provide solutions. Ability to speak and write English clearly. Ability to read and understand instructions and directives. Must be able to assertively control conversations in order to quickly and accurately gather pertinent information and be able to communicate this information professionally and precisely to the proper recipient. Must be able to effectively represent the organization, department, and its operation to the management and public. Must be competent in verbal and written communications. Must be able to communicate in a professional manner and to read and understand correspondence, memoranda, and directives.
Decision Making: Ability to reason independently through moderately complex situations using good judgment. Must be able to assess problems and situations, able to anticipate needs and evaluate alternatives. Must have knowledge of the utilization of appropriate resources and the willingness to initiate use of available resources.
Interpersonal Relationships: Must be consistent in dealing with people. Must be sensitive to others' problems and concerns without direct involvement. Must exclude personal biases from work performance. Must have the ability to accept criticism and/or discipline. Must have tact and diplomacy. Must strive to promote a cooperative atmosphere. Must be willing to assist others and share information as needed.
Professional Attitude: Must have commitment to the organization. Must be willing to take initiative and show dependability. Must exhibit maturity in relationships with others. Must exhibit a willingness to be trained in functions of the job. Must represent the organization to other agencies, staff, and citizens with a courteous, helpful, accurate, and business-like attitude in all telephone and personal contact.
Quality of Work: Must be able to produce quality, accurate work as set forth in job standards/expectations. Must be able to detect and correct errors. Must be able to utilize work time properly and productively. Must be able to creatively adjust time use and structure to accommodate a changing workload or deadline. Must have the ability to provide customers with accurate and timely information and service.
Technical Knowledge: Must have extensive knowledge of computer hardware, software, and networks, including PC's and printers. Must be able to repair, replace, install equipment, boards, cables, etc. as needed. Must be able to support both desktop and distributed systems. Must be able to keep accurate records, to assemble and organize data, and to prepare standard reports from such records.
PHYSICAL REQUIREMENTS
This work requires the regular exertion of up to 10 pounds of force, frequent exertion of up to 25 pounds of force and occasional exertion of up to 100 pounds of force; work regularly requires speaking or hearing and using hands to finger, handle or feel, frequently requires sitting and repetitive motions and occasionally requires walking, climbing or balancing, stooping, kneeling, crouching or crawling, reaching with hands and arms, tasting or smelling, pushing or pulling and lifting; work requires close vision and color perception; vocal communication is required for expressing or exchanging ideas by means of the spoken word and conveying detailed or important instructions to others accurately, loudly or quickly; hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications and/or to make fine distinctions in sound; work requires preparing and analyzing written or computer data, visual inspection involving small defects and/or small parts, assembly or fabrication of parts within arms length, operating machines and observing general surroundings and activities; work occasionally requires exposure to toxic or caustic chemicals and exposure to the risk of electrical shock; work is generally in a quiet location (e.g. library, private offices).
General Benefits
Health/Dental/Life Insurance Coverage - Health, dental, and life insurance coverage is available to all regular employees.
Long Term/Short Term Disability - Long term and short term disability insurance is available to all regular employees.
Retirement Health Savings Plan (RHS) - Regular full-time and regular part-time employees are eligible for the RHS Plan. The City will contribute a set dollar amount per month. Employees who have a minimum balance of hours in their sick leave banks will also contribute a set number of days into their individual accounts.
PERA (Public Employees Retirement Association) - PERA is mandatory for all government employees. The City contributes a set percentage and you contribute a set percentage of your gross income directly into PERA. For details on PERA, vesting and retirement, contact Finance or PERA at (651) 296-7460.
Vacation and Sick Leave - Upon your start date, you will accrue vacation and sick leave at the rate of 12 days per year (0-5 years of completed service). This is prorated for part-time employees according to hours worked. Each full time employee must expend a minimum of 80 hours of vacation each calendar year.
Holidays - The City has 13 paid holidays per year, two of which are personal/floating holiday.
Education Benefits - Employees may be eligible for a percentage of reimbursement of tuition up to a set amount on "work-related" courses, required fees and books upon completion and receipt of a grade of "C" or "satisfactory."
Deferred Compensation - This is a voluntary plan which allows employees to place a portion of their earnings into a 457 pretax deferred investment plan. This plan is subject to IRS Rulings.
Direct Deposit - The City requires direct deposit regarding payroll checks.
Flexible Benefit Plan(FSA) - This is a voluntary plan whereby a portion of your salary may be set aside to cover estimated health care costs and dependant daycare costs. This contribution is taken from gross wages and you must expend all the money you set aside or lose it. This plan is subject to IRS Rulings.
Employee Assistance Program - The City provides an employee assistance program for employees and their family members enrolled in the City's health insurance program.
Mileage Reimbursement - Personal automobile use for authorized trips, meetings, work, etc. will be reimbursed at the rate and consistent with IRS Regulations.
01
Do you have a technical degree in information science, computer technology or a related field? OR two years IT, or related experience?
02
Do you have at least one year of experience working in a network environment, which included responsibilities such as: hardware and software installation, infrastructure support, troubleshooting and providing support to end users?
03
Do you have at least two years of experience with word processing and spreadsheet software applications in a Windows environment?
04
Do you have the ability to communicate effectively and maintain positive and effective working relationships?
05
Do you have the ability to provide effective customer service?
06
Do you have a Bachelor's degree in Information Science, Information Technology, or a related field?
07
If you answered "yes" to the previous question, please list the type of degree you have.
08
How many years of professional experience supporting infrastructure hardware and software do you have?
09
How many years of experience supporting Windows desktop and server operating systems do you have?
10
How many years of experience do you have in network administration, preferably in a multiple server environment utilizing a Wide Area Network (WAN)?
11
Please list any technical certifications held in Comp TIA, Microsoft, or CISCO.
12
Do you have experience supporting Microsoft 365?
13
Do you have experience supporting IPhones and VIOP SIP telephony?
14
This question is used to determine your status as a veteran under the Minnesota Veteran's Preference Statute 43A.1. To be eligible for veteran's preference points, you must: Be separated under honorable conditions from any branch of the armed forces in the U.S. after having served on active duty for 181 consecutive days or by reason of disability rated at 50% or more, incurred while serving on active duty, and be a citizen of the U.S. or resident alien; or be the surviving spouse of a deceased veteran or the spouse of a disabled veteran who, because of the disability, is not able to qualify; or have active military service certified under US Public Law 95-202. You are not required to supply this information, but we cannot award veteran's points without it. Note that the city is not required to award veteran's preference points to eligible candidates applying for Department Head or seasonal/temporary positions. Are you applying for veteran's preference points? If Yes, you must attach the appropriate documentation form(s) to this application or provide the City Human Resources Office with a copy within 5 calendar days after the deadline date for this position.)
15
If you answered "Yes" to the preceding question, please select the appropriate category that applies to you. Note that you must attach the appropriate documentation form(s) to this application or provide the City Human Resources Office with a copy within 5 calendar days after the deadline date for this position. Appropriate documentation is as follows: Veteran: You must attach your DD214 form to this application or provide the City Human Resources Office with a copy within 5 calendar days after the deadline date for this position. Disabled Veteran:You must attach your DD-214 form and FL-802 form (or equivalent letter from a service retirement board) to this application or provide the City Human Resources Office with a copy of all documents within 5 calendar days after the application deadline. Spouse of a disabled veteran who is unable to use the preference due to the disablity: You must attach your marriage certificate, spouse's form DD-214 and FL-802 form (or an equivalent letter from a service retirement board) to this application or provide the City Human Resources Office with a copy of all documents within 5 calendar days after the deadline date for this position. Widow of a deceased Veteran: You must attach your marriage certificate, spouse's form DD-214 and spouse's death certificate to this application or provide the City Human Resources Office with a copy of all documents within 5 calendar days after the deadline date for this position. Widow of deceased veteran who was disabled at time of death: You must attach your marriage certificate, spouse's form DD-214 and FL-802 and spouse's death certificate to this application or provide the City Human Resources Office with a copy of all documents within 5 calendar days after the deadline date for this position.
Required Question
Location : Crystal, MN
Job Type: Regular Full-time
Job Number: 2024 IT
Department: Administration
Opening Date: 04/14/2025
Closing Date: 4/27/2025 11:59 PM Central
Description
Provides technical and user support for all citywide information technology systems: computers, mobile devices, on site servers, network security/infrastructure, telephone systems, audio/visual equipment, door access and document imaging.
Examples of Duties
- Assist with IT systems administration, including user accounts and permissions, configuring and maintaining hardware and software.
- Provides technical assistance to end users by responding to IT inquiries and perform troubleshooting.
- Monitors PC and IT systems performance, troubleshoots IT systems problems including server, network devices, printers, and other peripherals.
- Assist with IT efforts among departments to identify, prioritize, and communicate computer support needs, including research, troubleshooting, training, and implementation.
- Provide technical support for phone system operations (mobile and VOIP) and related devices.
- Assist with the management of print services for printers.
- Assist with the administration of city building security and access control systems.
- Provides primary and advanced technical support for squad mobile data computers, including squad video and Body-Worn Camera (BWC) hardware and software.
- Provides technical assistance with city-wide software applications.
- Coordinates activities with LOGIS Network Services Support and other external resources and agencies, as appropriate.
- Evaluates and recommends appropriate Information Technology hardware and software in consultation with the IT systems administrator.
- Assists with the maintenance and communication of the computer user's policy, under the direction of the assistant city manager.
- Maintains confidentiality of a wide variety of information to which the position provides access.
- May work evenings, night and weekends as needed.
- Performs other duties as assigned.
Typical Qualifications
MINIMUM REQUIREMENTS
-Technical degree in information science, computer technology or related field. May substitute two years IT or related experience in lieu of degree.
-One year of experience working in a network environment, which included responsibilities such as hardware and software installation and infrastructure support and troubleshooting and providing support to users.
-Two years of experience with word processing and spreadsheet software applications in a Windows environment.
-Ability to communicate effectively and maintain positive and effective working relationships.
-Ability to provide effective customer service.
DESIRABLE TRAINING AND EXPERIENCE
-Bachelor's degree in Information Science, Information Technology, or related field. ...
-Three years or more of professional experience supporting infrastructure hardware and software.
-Technical certifications in CompTIA , Microsoft, or CISCO.
-One year or more of experience supporting Windows desktop and server operating systems.
-Over one year of experience in network administration, preferably in a multiple server environment utilizing a Wide Area Network (WAN).
-Experience in supporting Microsoft 365.
-Experience in supporting IPhones and VIOP SIP telephony.
Knowledge, Skills and Abilities
KNOWLEDGE, SKILLS AND ABILITIES
Communications: Must have the ability to actively listen to others in order to understand their needs and provide solutions. Ability to speak and write English clearly. Ability to read and understand instructions and directives. Must be able to assertively control conversations in order to quickly and accurately gather pertinent information and be able to communicate this information professionally and precisely to the proper recipient. Must be able to effectively represent the organization, department, and its operation to the management and public. Must be competent in verbal and written communications. Must be able to communicate in a professional manner and to read and understand correspondence, memoranda, and directives.
Decision Making: Ability to reason independently through moderately complex situations using good judgment. Must be able to assess problems and situations, able to anticipate needs and evaluate alternatives. Must have knowledge of the utilization of appropriate resources and the willingness to initiate use of available resources.
Interpersonal Relationships: Must be consistent in dealing with people. Must be sensitive to others' problems and concerns without direct involvement. Must exclude personal biases from work performance. Must have the ability to accept criticism and/or discipline. Must have tact and diplomacy. Must strive to promote a cooperative atmosphere. Must be willing to assist others and share information as needed.
Professional Attitude: Must have commitment to the organization. Must be willing to take initiative and show dependability. Must exhibit maturity in relationships with others. Must exhibit a willingness to be trained in functions of the job. Must represent the organization to other agencies, staff, and citizens with a courteous, helpful, accurate, and business-like attitude in all telephone and personal contact.
Quality of Work: Must be able to produce quality, accurate work as set forth in job standards/expectations. Must be able to detect and correct errors. Must be able to utilize work time properly and productively. Must be able to creatively adjust time use and structure to accommodate a changing workload or deadline. Must have the ability to provide customers with accurate and timely information and service.
Technical Knowledge: Must have extensive knowledge of computer hardware, software, and networks, including PC's and printers. Must be able to repair, replace, install equipment, boards, cables, etc. as needed. Must be able to support both desktop and distributed systems. Must be able to keep accurate records, to assemble and organize data, and to prepare standard reports from such records.
PHYSICAL REQUIREMENTS
This work requires the regular exertion of up to 10 pounds of force, frequent exertion of up to 25 pounds of force and occasional exertion of up to 100 pounds of force; work regularly requires speaking or hearing and using hands to finger, handle or feel, frequently requires sitting and repetitive motions and occasionally requires walking, climbing or balancing, stooping, kneeling, crouching or crawling, reaching with hands and arms, tasting or smelling, pushing or pulling and lifting; work requires close vision and color perception; vocal communication is required for expressing or exchanging ideas by means of the spoken word and conveying detailed or important instructions to others accurately, loudly or quickly; hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications and/or to make fine distinctions in sound; work requires preparing and analyzing written or computer data, visual inspection involving small defects and/or small parts, assembly or fabrication of parts within arms length, operating machines and observing general surroundings and activities; work occasionally requires exposure to toxic or caustic chemicals and exposure to the risk of electrical shock; work is generally in a quiet location (e.g. library, private offices).
General Benefits
Health/Dental/Life Insurance Coverage - Health, dental, and life insurance coverage is available to all regular employees.
Long Term/Short Term Disability - Long term and short term disability insurance is available to all regular employees.
Retirement Health Savings Plan (RHS) - Regular full-time and regular part-time employees are eligible for the RHS Plan. The City will contribute a set dollar amount per month. Employees who have a minimum balance of hours in their sick leave banks will also contribute a set number of days into their individual accounts.
PERA (Public Employees Retirement Association) - PERA is mandatory for all government employees. The City contributes a set percentage and you contribute a set percentage of your gross income directly into PERA. For details on PERA, vesting and retirement, contact Finance or PERA at (651) 296-7460.
Vacation and Sick Leave - Upon your start date, you will accrue vacation and sick leave at the rate of 12 days per year (0-5 years of completed service). This is prorated for part-time employees according to hours worked. Each full time employee must expend a minimum of 80 hours of vacation each calendar year.
Holidays - The City has 13 paid holidays per year, two of which are personal/floating holiday.
Education Benefits - Employees may be eligible for a percentage of reimbursement of tuition up to a set amount on "work-related" courses, required fees and books upon completion and receipt of a grade of "C" or "satisfactory."
Deferred Compensation - This is a voluntary plan which allows employees to place a portion of their earnings into a 457 pretax deferred investment plan. This plan is subject to IRS Rulings.
Direct Deposit - The City requires direct deposit regarding payroll checks.
Flexible Benefit Plan(FSA) - This is a voluntary plan whereby a portion of your salary may be set aside to cover estimated health care costs and dependant daycare costs. This contribution is taken from gross wages and you must expend all the money you set aside or lose it. This plan is subject to IRS Rulings.
Employee Assistance Program - The City provides an employee assistance program for employees and their family members enrolled in the City's health insurance program.
Mileage Reimbursement - Personal automobile use for authorized trips, meetings, work, etc. will be reimbursed at the rate and consistent with IRS Regulations.
01
Do you have a technical degree in information science, computer technology or a related field? OR two years IT, or related experience?
- Yes
- No
02
Do you have at least one year of experience working in a network environment, which included responsibilities such as: hardware and software installation, infrastructure support, troubleshooting and providing support to end users?
- Yes
- No
03
Do you have at least two years of experience with word processing and spreadsheet software applications in a Windows environment?
- Yes
- No
04
Do you have the ability to communicate effectively and maintain positive and effective working relationships?
- Yes
- No
05
Do you have the ability to provide effective customer service?
- Yes
- No
06
Do you have a Bachelor's degree in Information Science, Information Technology, or a related field?
- Yes
- No
07
If you answered "yes" to the previous question, please list the type of degree you have.
08
How many years of professional experience supporting infrastructure hardware and software do you have?
- Less than 3 years
- 3-5 years
- 5-10 years
- 10+ years
09
How many years of experience supporting Windows desktop and server operating systems do you have?
- Less than 1 year
- 1-3 years
- 3-5 years
- 5+ years
10
How many years of experience do you have in network administration, preferably in a multiple server environment utilizing a Wide Area Network (WAN)?
- Less than 1 year
- 1-3 years
- 3-5 years
- 5+ years
11
Please list any technical certifications held in Comp TIA, Microsoft, or CISCO.
12
Do you have experience supporting Microsoft 365?
- Yes
- No
13
Do you have experience supporting IPhones and VIOP SIP telephony?
- Yes
- No
14
This question is used to determine your status as a veteran under the Minnesota Veteran's Preference Statute 43A.1. To be eligible for veteran's preference points, you must: Be separated under honorable conditions from any branch of the armed forces in the U.S. after having served on active duty for 181 consecutive days or by reason of disability rated at 50% or more, incurred while serving on active duty, and be a citizen of the U.S. or resident alien; or be the surviving spouse of a deceased veteran or the spouse of a disabled veteran who, because of the disability, is not able to qualify; or have active military service certified under US Public Law 95-202. You are not required to supply this information, but we cannot award veteran's points without it. Note that the city is not required to award veteran's preference points to eligible candidates applying for Department Head or seasonal/temporary positions. Are you applying for veteran's preference points? If Yes, you must attach the appropriate documentation form(s) to this application or provide the City Human Resources Office with a copy within 5 calendar days after the deadline date for this position.)
- Yes
- No
15
If you answered "Yes" to the preceding question, please select the appropriate category that applies to you. Note that you must attach the appropriate documentation form(s) to this application or provide the City Human Resources Office with a copy within 5 calendar days after the deadline date for this position. Appropriate documentation is as follows: Veteran: You must attach your DD214 form to this application or provide the City Human Resources Office with a copy within 5 calendar days after the deadline date for this position. Disabled Veteran:You must attach your DD-214 form and FL-802 form (or equivalent letter from a service retirement board) to this application or provide the City Human Resources Office with a copy of all documents within 5 calendar days after the application deadline. Spouse of a disabled veteran who is unable to use the preference due to the disablity: You must attach your marriage certificate, spouse's form DD-214 and FL-802 form (or an equivalent letter from a service retirement board) to this application or provide the City Human Resources Office with a copy of all documents within 5 calendar days after the deadline date for this position. Widow of a deceased Veteran: You must attach your marriage certificate, spouse's form DD-214 and spouse's death certificate to this application or provide the City Human Resources Office with a copy of all documents within 5 calendar days after the deadline date for this position. Widow of deceased veteran who was disabled at time of death: You must attach your marriage certificate, spouse's form DD-214 and FL-802 and spouse's death certificate to this application or provide the City Human Resources Office with a copy of all documents within 5 calendar days after the deadline date for this position.
- Veteran
- Disabled Veteran
- Spouse of a Disabled Veteran
- Widow of a Deceased Veteran
- Widow of a Deceased Disabled Veteran
Required Question