Intake Coordinator (Social Services Specialist II)

Salary : $64,190.88 - $106,984.59 Annually
Location : FAIRFAX (EJ27), VA
Job Type: FT Hourly W BN
Job Number: 25-00540
Department: Family Services
Opening Date: 03/08/2025
Closing Date: 3/21/2025 11:59 PM Eastern
Pay Grade: S23
Posting Type: Open to General Public

Job Announcement
This position includes a signing bonus of $2,500 (full-time) for new county hires.

Are you a compassionate, detail-oriented professional with a passion for helping others? Do you thrive in a dynamic human services environment that supports a diverse community? If so, we have the perfect opportunity for you! This position works within the Division of Domestic and Sexual Violence Services (DSVS). Responds to and processes requests for services from individuals impacted by domestic and sexual violence, stalking, and human trafficking. Learn why DSVS is a great place to work by clickingand more about DFS by clicking

This is an exciting time to join Fairfax County Government as we shape racial and social equity policies in the county through the One Fairfax Policy. Using this framework, we intentionally consider equity when making policies or delivering programs and services. To learn more, we highly encourage you to watch the Becoming One Fairfax-An Introduction to Key Concepts video by clicking and visit the One Fairfax webpage In alignment with One Fairfax, DFS is committed to strengthening the well-being of its diverse community. To learn more about DFS and its Mission, Vision, and Values, please click

ABOUT THE POSITION:
The Intake Coordinator is a merit position working 40 hours per week (Monday through Friday).

Under general supervision of the Quality Assurance Supervisor, performs the duties and responsibilities below:

• Monitors requests for clinical services daily and respond promptly to requests for services
• Answers questions about clinical services processes
• Conducts initial screenings assess for danger, and safety plan
• Provides information and referrals
• Determines scheduling and location needs
• Obtains informed consent and other initial intake documentation, and uploads these forms to client's charts in their electronic health record
• Creates electronic health records for new clients
• Processes records requests in collaboration with the appropriate clinical services staff; send release of information forms to clients in response to these requests when applicable
• Assists in the collection of quality assurance data on a monthly basis
• Prepares clients for telehealth services and troubleshoot challenges with access
• Assigns persons seeking services to the counselor best suited to meet needs within the client's schedule and timeframe
• Maintains contact with persons waiting for services and schedule an intake appointment at the earliest availability
• Coordinates the scheduling of intake appointments on behalf of counselors
• Performs triage according to urgency of client need and prioritize clients accordingly, maintaining equity in promptness of assignment and balanced staff caseloads
• Communicates closely with clinical services staff, supervisors, and administrative staff
• Communicate with persons in their preferred language, in English or Spanish or through an interpreter in other languages using interpretation services as necessary
• Communicates with referring partners, including behavioral health and advocacy, to facilitate referral to and from DSVS
• Documents all communications with clients in the electronic health record and in within-office workflow management systems
• Performs other duties as assigned to support the department and/or division
• Participates in on-call staff rotation for the Domestic and Sexual Violence 24-hour Hotline, Lethality Assessment Protocol crisis line, and hospital accompaniment

Required Knowledge Skills and Abilities:

• Knowledge of the principles and practices of social work;
• Knowledge of domestic and sexual violence dynamics;
• Ability to analyze case information and to reach sound decisions on the basis of such information;
• Ability to communicate clearly and concisely, both orally and in writing;
• Ability to use automated technology to establish and maintain case records;
• Ability to maintain professional ethics and confidentiality of client information;
• Ability to establish and maintain effective working relationships with a variety of individuals;
• Ability to schedule and manage workload sufficiently to meet deadlines.

Note: All Fairfax County Government employees are expected to adhere to the Standards of Conduct. In maintaining a drug free workplace, employees are prohibited from manufacturing, distributing, possessing, using or being under the influence of alcohol or illegal drugs while at work or on county premises.

Please note for this requisition, experience in psychotherapy (e.g. counseling, clinical psychology, or marriage and family therapy) counts as social work experience.
Illustrative Duties
Employment Standards

MINIMUM QUALIFICATIONS:
Graduation from an accredited four-year college or university with a bachelor's degree, plus two years of professional social work experience. A master's degree in a related field may be substituted for one year of the required experience.

CERTIFICATES AND LICENSES REQUIRED
None.

NECESSARY SPECIAL REQUIREMENTS:
The appointee to this position will be required to complete a criminal background check, and a Child Protective Services Registry check to the satisfaction of the employer.

Must be bilingual in English and Spanish.

This position is considered essential personnel and will be required to report to work during times designated countywide as approved for unscheduled leave regardless of the emergency situation (i.e., weather, transportation, other disaster).

PREFERRED QUALIFICATIONS:

• Master's degree in a field related to counseling, social work, psychology, or marriage and family therapy
• Direct work experience with clients in a clinical setting and/or advocacy with persons impacted by domestic or sexual violence
• Specialized training related to behavioral health or advocacy (e.g., Mental Health First Aid, Trauma-Informed Care, or Domestic Violence Network Tier-One)

PHYSICAL REQUIREMENTS:
Ability to read data on a computer monitor and operate keyboard-driven equipment. Ability to use automated technology to access, input, retrieve, and process information. Ability to communicate clearly both orally and in writing. Ability to transport self to various work sites across the County not accessible via public transportation. This job is generally sedentary in nature. Work requires performing tasks with risk of secondary traumatic stress. All duties performed with or without reasonable accommodations.

SELECTION PROCEDURE:
Panel interview and may include a practical exercise.

The population of Fairfax County is very diverse where 38.7% of residents speak a language other than English at home () and we encourage candidates bilingual in English and a foreign language to apply to this opportunity.

Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. TTY 703-222-7314. EEO/AA/TTY.

#LI-RS1
Merit Positions

Fairfax County is proud to offer employees an attractive and comprehensive benefits program, including the following:

• Medical/Vision/Dental Insurance Coverage
• Group Term Life Insurance
• Long Term Disability
• LiveWell Program
• Flexible Spending Programs
• Paid Leave (annual, sick, parental, volunteer activity, and more!)
• Paid Holidays
• Contributory Retirement Plan
• Deferred Compensation
• Employee Assistance Program
• Employees' Child Care Center
• Commuter Benefit Program
• Continuous Learning Opportunities

NOTE: Fairfax County Government is a qualifying employer under the Public Service Loan Forgiveness program. For more information about the PSLF program:

For additional details please visit the
Non-Merit Positions

Non-Merit Benefit Eligible: scheduled to work a minimum 1,040 hours and no more than a maximum of 1,560 hours in a calendar year.

• Medical/Vision/Dental Insurance Coverage
• Flexible Spending Program
• Deferred Compensation

Temporary: scheduled to work a maximum of 900 hours in a calendar year.

• No benefits

01

What is the highest level of education that you have completed?

• Less than 12th grade
• High school diploma or GED
• Some college
• Associate's degree
• Bachelor's degree
• Master's degree
• Doctorate degree

02

Please indicate all major(s) or minor(s) for your completed degree(s). Check all that apply.

• Counseling
• Public administration
• Human services
• Education
• Psychology
• Social work
• Other (related field)
• Other (non-related field)
• Not applicable

03

If you answered "Other (related field)" or "Other (non-related field)" for the previous question, please list the discipline of your degree. If this question does not pertain to you, or you do not have a degree, enter "Not applicable".
04

How many years of full-time equivalent professional social work experience do you have?Note: "social work" is defined as an academic discipline and profession that concerns itself with individuals, families, groups and communities in an effort to enhance social functioning and overall well-being.

• None
• Less than one year
• One to less than two years
• Two to less than three years
• Three to less than four years
• Four to less than five years
• Five or more years

05

Are you bilingual in English and Spanish?

• Yes
• No

06

Do you have experience, paid or otherwise, providing services or support to any of the following populations, specifically focused on addressing the impact of domestic or sexual violence? Check all that apply.

• Children/teens impacted by domestic violence
• Children/teens who have been sexually abused
• Adult survivors of sexual violence
• Adult survivors of domestic violence
• None of the above

07

Are you fluent in any languages other than English? Check all that apply.

• Spanish
• Korean
• Farsi
• Vietnamese
• Other
• None of the above

08

If you answered "Other" for the previous question, please indicate the foreign language(s) that you are fluent in. If this does not apply to you, enter "N/A".
Required Question