INTEGRATED ELIGIBILITY SYSTEMS RELEASE ASSISTANT
Apply NowCompany: State of Illinois
Location: Springfield, IL 62704
Description:
Job Requisition ID: 45112
Opening Date: March 14, 2025
Closing Date/Time: 03/27/2025
Agency: Department of Human Services
Class Title: EXECUTIVE I - 13851
Skill Option: None
Bilingual Option: None
Salary: Anticipated Salary $5,703-$8,170/month ($68,436-$98,040/year)
Job Type: Salaried
Category: Full Time
County: Sangamon
Number of Vacancies: 1
Plan/BU: RC062
This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.
All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.
While not required, a Resume/Curriculum Vitae (CV) is recommended. When applicable, titles that require specific coursework, professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the Additional Documents section of your application. Failure to upload requested transcripts, license and/or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended.
Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.
Posting Identification Number 45112
Why Work for Illinois?
Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you're helping to improve schools, protect our natural resources, or support families in need, you're part of something bigger-something that touches the lives of every person who calls Illinois home.
No matter what state career you're looking for, we offer jobs that fit your life and your schedule-flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.
Position Overview
The Division of Family and Community Services is seeking to hire a specialist to oversee Integrated Eligibility Systems (IES) Release Assistant. This position organizes, plans, executes, controls, and evaluates the review, testing and analysis of the operation of the IES Ticket program; evaluates the process of monitoring Integrated Eligibility Systems (IES) release dates and tickets contained therein and flow of release timing; monitors and tracking of tickets including defects, enhancement requests, research items, and data fixes to ensure proper approval is received and tickets closed; identifies delays in processing, informs management of delays in ticket flow and expected receipt of tickets for preparation in ticket design, testing and release assignment; identifies Subject Matter Experts (SME's) that assist in field prioritization of defects and enhancements and assists in final prioritization for release grouping; reviews and creates reports related to tickets to analyze life cycle of tickets; receives, reviews, and maintains change management documentation; and assists in the development of program management processes, JIRA updates as well as schedules affecting production and weekend IES access.
Essential Functions
Minimum Qualifications
Preferred Qualifications
Conditions of Employment
All conditions of employment listed are incorporated and related to any of the job duties as listed in the job description.
Work Hours: Monday-Friday, 8:30am-5pm; 1-hour unpaid lunch.
Work Location: 600 E Ash St, Springfield, Illinois, 62703
Division of Family & Community Services
Integrated Eligibility Systems
IES Maintenance Asst Prog Mgr.
Springfield, Sangamon County
Agency Contact: DHS.HiringUnit@illinois.gov
Posting Group: Leadership & Management; Social Services
About the Agency: The Illinois Department of Human Services serves families in need across Illinois. Our mission is providing equitable access to social services, supports, programs and resources to enhance the lives of all who we serve. We are committed to the core values of Human Dignity, Equity, Community, Urgency, Transparency and Kindness.
As a State of Illinois Employee, you will receive a robust benefit package that includes the following:
For more information about our benefits please follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx
APPLICATION INSTRUCTIONS
Use the "Apply" button at the top right or bottom right of this posting to begin the application process.
If you are not already signed in, you will be prompted to do so.
State employees should sign in to the career portal for State of Illinois employees - a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.
Non-State employees should log in on the using the "View Profile" link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.
If you have questions about how to apply, please see the following resources:
State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid
Non-State employees: on Illinois.jobs2web.com - click "Application Procedures" in the footer of every page of the website.
State employees should include temporary assignment in the application profile. Temporary assignment verification forms can be uploaded to the Additional Documents section.
The main form of communication will be through email. Please check your "junk mail", "spam", or "other" folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:
Opening Date: March 14, 2025
Closing Date/Time: 03/27/2025
Agency: Department of Human Services
Class Title: EXECUTIVE I - 13851
Skill Option: None
Bilingual Option: None
Salary: Anticipated Salary $5,703-$8,170/month ($68,436-$98,040/year)
Job Type: Salaried
Category: Full Time
County: Sangamon
Number of Vacancies: 1
Plan/BU: RC062
This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.
All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.
While not required, a Resume/Curriculum Vitae (CV) is recommended. When applicable, titles that require specific coursework, professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the Additional Documents section of your application. Failure to upload requested transcripts, license and/or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended.
Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.
Posting Identification Number 45112
Why Work for Illinois?
Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you're helping to improve schools, protect our natural resources, or support families in need, you're part of something bigger-something that touches the lives of every person who calls Illinois home.
No matter what state career you're looking for, we offer jobs that fit your life and your schedule-flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.
Position Overview
The Division of Family and Community Services is seeking to hire a specialist to oversee Integrated Eligibility Systems (IES) Release Assistant. This position organizes, plans, executes, controls, and evaluates the review, testing and analysis of the operation of the IES Ticket program; evaluates the process of monitoring Integrated Eligibility Systems (IES) release dates and tickets contained therein and flow of release timing; monitors and tracking of tickets including defects, enhancement requests, research items, and data fixes to ensure proper approval is received and tickets closed; identifies delays in processing, informs management of delays in ticket flow and expected receipt of tickets for preparation in ticket design, testing and release assignment; identifies Subject Matter Experts (SME's) that assist in field prioritization of defects and enhancements and assists in final prioritization for release grouping; reviews and creates reports related to tickets to analyze life cycle of tickets; receives, reviews, and maintains change management documentation; and assists in the development of program management processes, JIRA updates as well as schedules affecting production and weekend IES access.
Essential Functions
- Serves as an Integrated Eligibility Systems (IES) Release Assistant.
- Assists in identifying and routinely meets with Subject Matter Expert (SME)s regarding pending defect and enhancement tickets to determine field level priority.
- Receives and assists in reviewing, monitoring, and maintaining change management data from vendor regarding tickets and their impact to current and improved IES functionality.
- Assists the Integrated Eligibility Systems (IES) Release & Change Management Program Coordinator.
- Monitors daily, weekly, monthly production hours and advises management on weekend hour needs and availability.
- Performs other duties as required or assigned which is reasonably within the scope of the duties enumerated above.
Minimum Qualifications
- Requires knowledge, skill, and mental development equivalent to completion of four (4) years of college, preferably with coursework in business or public administration.
- Requires one (1) year of responsible administrative experience in a public or business organization OR completion of an agency approved professional management training program.
Preferred Qualifications
- Two (2) years of professional experience analyzing problems and providing clear instructions on policy, technical changes, and system design.
- Two (2) years of professional experience organizing and multi-tasking in a high-volume setting.
- Two (2) years of professional experience utilizing software tools such as JIRA, Outlook, Excel, Word, and WebEx.
- Two (2) years of professional experience analyzing administrative problems and adopting an effective course of action.
- Two (2) years of professional experience working with the principles and practices of public and business administration and change management.
- Two (2) years of professional experience developing and managing a small agency function program for a public or private organization.
Conditions of Employment
- Requires ability to travel in the performance of duties, with overnight stays as appropriate.
- Requires the ability to work overtime and/or outside of regular business hours.
All conditions of employment listed are incorporated and related to any of the job duties as listed in the job description.
Work Hours: Monday-Friday, 8:30am-5pm; 1-hour unpaid lunch.
Work Location: 600 E Ash St, Springfield, Illinois, 62703
Division of Family & Community Services
Integrated Eligibility Systems
IES Maintenance Asst Prog Mgr.
Springfield, Sangamon County
Agency Contact: DHS.HiringUnit@illinois.gov
Posting Group: Leadership & Management; Social Services
About the Agency: The Illinois Department of Human Services serves families in need across Illinois. Our mission is providing equitable access to social services, supports, programs and resources to enhance the lives of all who we serve. We are committed to the core values of Human Dignity, Equity, Community, Urgency, Transparency and Kindness.
As a State of Illinois Employee, you will receive a robust benefit package that includes the following:
- A Pension Program
- Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
- 3 Paid Personal Business Days annually
- 12 Paid Sick Days annually (Sick days carry over from year to year)
- 10-25 Days of Paid Vacation time annually - (10 days in year one of employment)
- Personal, Sick, & Vacation rates modified for 12-hour & part-time work schedules (as applicable)
- 13 Paid Holidays annually, 14 on even numbered years
- Flexible Work Schedules (when available dependent upon position)
- 12 Weeks Paid Parental Leave
- Deferred Compensation Program - A supplemental retirement plan
- Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
- Federal Public Service Loan Forgiveness Program eligibility
- GI Bill Training/Apprenticeship Benefits eligibility for qualifying Veterans
- 5% Salary Differential for Bilingual Positions
- Commuter Savings Program (Chicago only)
For more information about our benefits please follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx
APPLICATION INSTRUCTIONS
Use the "Apply" button at the top right or bottom right of this posting to begin the application process.
If you are not already signed in, you will be prompted to do so.
State employees should sign in to the career portal for State of Illinois employees - a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.
Non-State employees should log in on the using the "View Profile" link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.
If you have questions about how to apply, please see the following resources:
State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid
Non-State employees: on Illinois.jobs2web.com - click "Application Procedures" in the footer of every page of the website.
State employees should include temporary assignment in the application profile. Temporary assignment verification forms can be uploaded to the Additional Documents section.
The main form of communication will be through email. Please check your "junk mail", "spam", or "other" folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:
- donotreply@SIL-P1.ns2cloud.com
- systems@SIL-P1.ns2cloud.com