Internet Sales Director

Category
Sales BDC Manager

About the Organization
Honda of North Hollywood is under new ownership! Join our team for exciting opportunities and a place where you can advance your automotive career. As a family owned dealership we welcome you to become part of it. Join a positive, creative and challenging workplace that promotes excellence and achievement as we aim to deliver the very best experience possible to our customers. We are looking for dedicated and motivated professionals who share the same passion to join our team. We are the fastest growing dealership in the country and there are many opportunities for you to pursue your career goals.

Description

Honda of North Hollywood is looking for a BDC/ Internet director to lead a team of internet managers and a large call center. (APPLICANT MUST HAVE LARGE VOLUME AUTOMOTIVE EXPERIENCE).

This position will be responsible for ensuring guest retention and profitability by planning, organizing, and controlling the activities of the Internet Sales department and measuring the performance of Internet Sales Staff.

Essential Job Functions (Duties and Responsibilities): The primary duties consist of, but are not limited to the following.

• Hires, trains, motivates, counsels, and monitors the performance of all Internet Sales representative
• Directs and schedules the activities of all sales representatives, ensuring proper staffing at all times.
• Works alongside the management team to forecast goals and objectives for Internet Sales staff gross, and key expenses on a monthly and annual basis.
• Sets Internet Sales staff and gross objectives for Sales Department, as directed by the sales management team.
• Handles guests concerns that demand management's attention tactfully, promptly, and with genuine concern for the guest's problems.
• Ensures that common guest inconveniences, concerns, and misunderstandings are dealt with fairly and quickly.
• Communicates with Internet Sales staff to ensure that dealerships policies and procedures are understood and followed.
• Guides all Internet Sales staff in setting their objectives on a short and long-range basis.
• Monitors the Internet Sales staff response rate on leads.
• Assists in development of programs of improvement for those Internet Sales staff who are failing to reach their objectives.
• Conducts daily and weekly Internet Sales staff training meetings.
• Provides proper product and training resources for Internet Sales staff on a regular and continuous basis.
• Ensures all proper follow-up procedures are being used and maintained by the Internet Sales representatives. Host and attend all Internet Sales meetings and trainings
• Meeting with the sales management team regarding objectives, planned activities, reviews and analysis
• Must have the ability to report for work on time, follow directions, interact effectively with co-workers, understand and follow rules and procedures and accept constructive criticism.
• Performs other duties as required, or assigned by management.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bilingual Spanish preferred
• Education - High school diploma or equivalent plus one year experience and/or training in an automotive sales department.
• Two years of experience in Internet Sales Management experience.
• Must be able to coordinate activities with other employees and to oversee the work of subordinates; interview, hire and develop employees; create and perform corrective actions and performance appraisals
• Must be able to work extended hours, evenings, holidays and weekends.
• Must demonstrate the ability to read, write and communicate the English language.
• Ability to read, write and communicate in Spanish language is a plus and preferred but not required
• Valid Driver's License and proof of insurance are required.
• Must have a clean driving record and be able to pass an MVR and drug and background check.
• Knowledge and hands on experience of computer applications including Microsoft Office, Microsoft Excel
• DealertrackDMS, Auto Alert experience preferred

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Individual will be required to:

• Must be able to work in a sitting position for extended periods of time (at desk, while driving, and/or on travel) in an office/industrial environment
• Manual dexterity to perform data entry functions
• Ability to bend, pull, stoop and reach to perform functions
• May be exposed to heat, fumes, noise, and humidity, etc.
• Must have the cognitive and mental capacity to perform essential job functions
• Must be able to communicate effectively orally and in writing
• Visual acuity to read documents, computer screens, files, etc.
• Ability to hear in person and via phone
• Sit and/or stand interchangeably throughout the day.
• Sit and/or stand for long periods at a time.
• Use hands, fingers and arms continually, frequently and throughout the day.
• Bend, crouch, crawl, stoop and kneel continually, frequently and throughout the day.
• Pick-up, lift and carry items that may exceed 50 pounds.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What We Offer:

• Guranteed compensation starting at $85,000 plus commission commensurate with experience.
• Supportive staff and team
• Advancement opportunities
• 401k with Matching Contribution
• Paid Time Off and Holidays
• Medical (HMO), Dental (PPO & HMO), Vision
• Company Partner Discounts
• Very busy service drive and experienced leadership

The statements herein are intended to describe the general nature and levels of the work performed by employees, but are not a complete list of responsibilities, duties, and skills required of personnel so classified. Furthermore, the job description does not constitute a written or implied contract for employment. Honda of North Hollywood reserves the right to revise or change job duties and responsibilities as the need arises.

Honda of North Hollywood is an Equal Opportunity Employer and does not discriminate against otherwise qualified applicants on the basis of race, color, religion, national origin, sex, age, gender identity, sexual orientation, veteran status or on the basis of disability.

Exempt/Non-Exempt
Non-Exempt

Full-Time/Part-Time
Full-Time

Position
Internet Sales Director

Req Number
SAL-25-00016

Position Requirements

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bilingual Spanish preferred
• Education - High school diploma or equivalent plus one year experience and/or training in an automotive sales department.
• Two years of experience in Internet Sales Management experience.
• Must be able to coordinate activities with other employees and to oversee the work of subordinates; interview, hire and develop employees; create and perform corrective actions and performance appraisals
• Must be able to work extended hours, evenings, holidays and weekends.
• Must demonstrate the ability to read, write and communicate the English language.
• Ability to read, write and communicate in Spanish language is a plus and preferred but not required
• Valid Driver's License and proof of insurance are required.
• Must have a clean driving record and be able to pass an MVR and drug and background check.
• Knowledge and hands on experience of computer applications including Microsoft Office, Microsoft Excel
• DealertrackDMS, Auto Alert experience preferred

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Individual will be required to:

• Must be able to work in a sitting position for extended periods of time (at desk, while driving, and/or on travel) in an office/industrial environment
• Manual dexterity to perform data entry functions
• Ability to bend, pull, stoop and reach to perform functions
• May be exposed to heat, fumes, noise, and humidity, etc.
• Must have the cognitive and mental capacity to perform essential job functions
• Must be able to communicate effectively orally and in writing
• Visual acuity to read documents, computer screens, files, etc.
• Ability to hear in person and via phone
• Sit and/or stand interchangeably throughout the day.
• Sit and/or stand for long periods at a time.
• Use hands, fingers and arms continually, frequently and throughout the day.
• Bend, crouch, crawl, stoop and kneel continually, frequently and throughout the day.
• Pick-up, lift and carry items that may exceed 50 pounds.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What We Offer:

• Guranteed compensation plus commission
• Supportive staff and team
• Advancement opportunities
• 401k with Matching Contribution
• Paid Time Off and Holidays
• Medical (HMO), Dental (PPO & HMO), Vision
• Company Partner Discounts
• Very busy service drive and experienced leadership

The statements herein are intended to describe the general nature and levels of the work performed by employees, but are not a complete list of responsibilities, duties, and skills required of personnel so classified. Furthermore, the job description does not constitute a written or implied contract for employment. Honda of North Hollywood reserves the right to revise or change job duties and responsibilities as the need arises.

Honda of North Hollywood is an Equal Opportunity Employer and does not discriminate against otherwise qualified applicants on the basis of race, color, religion, national origin, sex, age, gender identity, sexual orientation, veteran status or on the basis of disability.

Open Date
4/6/2025

EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.