IT Business Analyst

Homans Associates (HA) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. We proudly distribute the Mitsubishi and Bryant brands of HVAC equipment, as well as a full line of HVAC residential and commercial parts, supplies, and accessories. We have locations throughout New England, New York, and New Jersey. We currently have an opening for an IT Business Analyst in our Wilmington MA.. location. There is no relocation assistance offered for this position.

Company Website: http://www.homans.com/

Job Summary:

The Business Analyst (IT) role will research, install, configure, and support computer applications software or specialized utility programs to meet the business needs. Their primary responsibilities include liaising between IT and the executive branch, improving the quality of IT services, and analyzing business needs.

Duties/Responsibilities:

• Collects information on project specifications, performance requirements, and known capabilities and limitations.
• Determines hardware system status and limitations by gathering and evaluating information on a variety of factors including security and reporting needs.
• Reviews and modifies existing software to improve performance, correct errors, and conform with compatibility requirements of available hardware.
• Determines feasibility of proposed application modifications or design, ensuring the needs and requirements of the user will be met within time and cost requirements
• Designs applications and systems to meet the project requirements, collaborating with systems analysts, engineers, programmers, and other developers as needed.
• Develops and leads software system testing and validation procedures; compiles relevant documentation.
• Trains, or provides training documentation to, users on new or modified applications.
• Collaborates with users, consultants, technical teams, and vendors to understand the end user's needs and to determine the appropriate network installation and hardware.
• Collaborates with other departments to assess current service levels and understand requested program improvements and enhancements.
• Recommends systems and programs that will reduce the complexity and cost of applications, while increasing efficiency.
• Performs other duties as assigned.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite or related software.
• Organizational skills with attention to detail.
• Ability to analyze and address needs of users.
• Ability to manage time and prioritize tasks.
• Excellent interpersonal and customer service skills.
• Basic understanding of existing network programs and capabilities.
• Strong analytical and problem-solving skills.
• Strong sense of business standard operating procedures.
• PMP experience

Education and Experience:

• Bachelor's degree or commensurate experience