IT Business Analyst

Please note that applications must be completed and submitted by 11:59 pm ET on the day prior to the close date listed on the job posting.

Mission: Provide Superior Services that Inspire Community Pride

Vision: To be the Community of Choice in Tampa Bay

Values: Integrity, Collaboration, Passion, Creativity

Largo's commitment to a High Performance Organization (HPO) model builds a flexible and resilient organization that intentionally builds leadership capacity at all levels of the organization.

CITY OF LARGO ... Naturally A Great Place to Work!

Closing:
04/5/2025

Salary:
$64,314 - 102,877 USD Annually

Job Summary:
Salary Range: $64,313.60 to $73,954.40 (depending on experience)

The Business Analyst I is an entry-level professional role within the Business Analyst job family, part of the Project Management Office (PMO) in the IT Department's Administration Division. The role primarily focuses on coordinating and managing both departmental and Citywide technology projects, as well as evaluating, analyzing, designing, and implementing business process automation, staff training, and documentation.

Key Responsibilities:

• Coordinate and manage technology projects, ensuring they are completed on time and meet department goals.
• Evaluate and analyze business processes, determining opportunities for improvements through automation and system upgrades.
• Assist with the implementation and training of departmental staff on new technologies and processes.
• Primary responsibility will include working with one or more enterprise application systems, including:
  • Asset Management
  • Land Management
  • Geographic Information System (GIS)
  • Public Safety
  • Enterprise Resource Planning (ERP)
• Act as a liaison between the IT Department and other City departments, ensuring smooth communication and resolution of technical difficulties.
• Assist in resolving technical issues and provide support for the implementation of IT solutions.
• Report to an assigned manager or supervisor and work collaboratively across departments.

Additional Benefits:

• Additional $3,800 employee benefit dollars; the unused balance of which can be kept as taxable income
• Defined Contribution Plan 401(a) with a generous 6.5% City match
• Benefits also include 12 paid holidays and 24-hour full access to City fitness center. Continuous learning is supported through tuition reimbursement and professional development opportunities.
• May receive $2,500 in relocation assistance for candidates outside Pinellas, Pasco, Hillsborough, or Manatee counties.
• Flexible workplace schedule after 6 month probationary period

Required Skills & Experience:

• Strong analytical and problem-solving skills.
• Ability to communicate technical information to non-technical staff.
• Experience working on or managing projects (including any academic or internship experience).
• Understanding of business needs and how technology solutions can support those goals.
• Familiarity with enterprise applications or business process automation is a plus.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

All employees share components of leadership, management, technical, and team skills to assist in making the City of Largo the community of choice in Tampa Bay.

Leadership

• Demonstrates an understanding and reflection of the City's mission, vision, and values and a commitment to achieve organizational goals aligned with the City's strategic plan
• Champions a high-performance work culture that encourages and embraces new ideas, develops individuals and welcomes and encourages diverse perspectives
• Articulates strategic and innovative thinking and provides clarity to deliver superior services
• Approaches the job with enthusiasm and curiosity to promote a solutions-oriented work culture
• Builds trust with team members at all levels of the organization

Management

• Effectively manages assignments and priorities to ensure the fulfillment of projects, tasks, and responsibilities
• Follows suggested procedures to ensure the highest standards of risk management, employee safety, and risk avoidance
• Serves as project manager for both departmental and enterprise technology projects

Technical

• Evaluates, analyzes, designs, implements, and documents departmental business processes to facilitate automation and re-engineering of the automation of these business processes
• Performs consolidated project management overview of all technology projects
• Works with vendors during product evaluations, product implementation, and continued product support/maintenance
• Assists operational management with technology recommendations for multi-year Capital Improvement Planning (CIP) and operational budgeting
• Confers with other Information Technology staff in solving, designing, planning, and training on departmental technical issues
• Develops, conducts, and coordinates technology training classes on City-wide applications
• Develops documentation of Information Technology operational procedures
• Works with Office of Performance and Budget (OPB) personnel with process improvement initiatives to coordinate IT requirements
• Performs basic application administration duties for assigned enterprise application system
• System-Related Duties:
  • Working knowledge of identified, assigned system(s) and related functions
  • Creates and coordinates specific user training
  • Works collaboratively with internal and external colleagues, stakeholders, and assigned committee members on projects or assignments

Team Skills

• Supports honest and transparent decision-making
• Collaborates with all team members in a way that builds upon ideas and takes personal accountability and ownership of projects, roles, and assignments
• Openly exhibits a positive attitude, in words and action, and encourages others to do the same

Performs related work as required.

EMERGENCY RESPONSE STATUS: As a condition of employment, City of Largo employees will be required to work as directed during an undeclared and/or a declared emergency. All employees are subject to recall around the clock for emergency response operations, which may require irregular work hours, work at locations other than the normal work location, and may include duties other than those specified in the official job description.

MINIMUM QUALIFICATIONS

Education and Experience:

• Bachelor's Degree in Computer Science, Business Administration, or a closely related field (or completion of program within six (6) months from date of hire) and three (3) years of technical experience with IT business process re-engineering or an equivalent combination of education, training, and experience
• Experience implementing and administering an enterprise application system preferred
• Industry certification(s) preferred
• Valid Driver's License

Knowledge, Skills, and Abilities:

• Working knowledge of:
  • analysis, assessment, conceptualization and design, problem identification and resolution, change management principles
  • project management, research, and training
  • computing and information technology terminology, practices, and processes
  • Windows operating systems
• Ability to:
  • utilize office automation and productivity tools
  • diagram business processes with recommendations for automation
  • develop a training curriculum and instruct classes
  • operate related IT equipment
• Excellent verbal and written communication and customer service skills

WORK ENVIRONMENT & PHYSICAL REQUIREMENTS

Work Environment: 95% inside a climate-controlled building and 5% outside.

Physical Requirements: The essential functions of the job require sitting approximately four (4) hours per day, standing approximately two (2) hours per day, and walking approximately two (2) hours per day. The job frequently requires bending/stooping, crawling, fine manipulations, grasping, kneeling, pushing, reaching, repetitive motion, and light lifting/carrying (objects weighing under 15 pounds). Occasionally, the job requires climbing and pulling and moderate lifting/carrying (objects weighing 15 to 44 pounds). Rarely does the position require heavy lifting/carrying (objects weighing 45 pounds and over).

Sensory Requirements: Hearing: Ability to understand what others are saying in normal conversation in person, on the telephone, in high noise areas (such as a computer room), and to be able to detect proper equipment operation (detect computer servers and peripheral noises). Speaking: Ability to communicate orally in person, on the telephone, and in high-noise areas (such as a computer room). Seeing: Ability to see and read computer monitor screens, detect color coding, and read various size prints (such as serial numbers and model numbers) and to occasionally drive a motor vehicle

Driving Requirements: Requires occasional driving and possession of a valid Florida Driver's License.

Technology: The work requires ability to operate telephones, smartphones, tablets, photocopiers, printers, desktop and laptop computers, calculators, and all associated software. The work also requires proficiency with computer hardware and software programs, including word processing, spreadsheet and database applications, internet applications, and database management.

IMPORTANT INFORMATION:

No - DRUG TESTING (Safety Sensitive)

No - CHILDCARE FINGERPRINTING

Yes - CREDIT CHECK

Yes - FDLE AND CJSTC SECURITY CLEARANCE: As mandated by the FDLE, CJSTC, and the Largo Police Department, this position may be subject to additional security clearances due to access to the police department facility or police department's electronic data.