IT Client Technologies & Support Manager
Apply NowCompany: Trystar
Location: Burnsville, MN 55337
Description:
Job Title: IT Client Technologies and Support Manager
Job Description:
Trystar is a leader in portable and permanent power distribution solutions, lighting inverters, power quality, rectifiers, and e-houses. Our team members focus on producing the highest quality products in the industry and providing industry-leading service. Whether based in our state-of-the-art headquarters in Faribault, MN, our corporate office in Burnsville, MN, or a member of our team out in the field, safety and integrity are our guiding principles, and we work together to achieve excellence for our customers every day.
The IT Client Technologies and Support Manager is responsible for overseeing the delivery of IT support services and managing client-facing technologies across the organization. This role ensures the seamless operation of end-user devices, provides leadership to the IT support team, and aligns technology solutions with business goals. The manager also drives continuous improvement in IT service delivery, fosters collaboration across teams, and upholds security and compliance standards.
Job Responsibilities:
1. Leadership and Team Management
Supervise and mentor a team of IT support technicians and specialists, fostering a high-performing and collaborative environment.
Provide training and professional development opportunities to ensure the team remains skilled and up to date with emerging technologies.
Allocate resources effectively to meet operational demands and achieve support goals.
2. Client Technology Management
Oversee the deployment, maintenance, and lifecycle management of client-facing technologies, including desktops, laptops, mobile devices, AV, and peripherals.
Oversee and proactively manage IT systems and technology within the manufacturing environment, ensuring operational reliability, minimal downtime, and rapid recovery from outages through structured support processes and preventative maintenance strategies.
Ensure client devices are updated, secure, and adhere to organizational standards and policies.
Manage the procurement of hardware and software to meet end-user needs efficiently.
3. Support Operations Management
Manage the day-to-day operations of the IT service desk, ensuring timely resolution of technical issues and adherence to service-level agreements (SLAs).
Implement processes to enhance the efficiency and effectiveness of support services.
Monitor and improve end-user satisfaction with IT support.
Champion the adoption and integration of ITIL best practices across IT service management processes, fostering a culture of continuous improvement and operational excellence.
4. Strategic Planning and Collaboration
Develop and implement strategies for adopting innovative technologies that enhance productivity and align with organizational objectives.
Collaborate with other IT teams, such as infrastructure, security, and applications, to ensure the seamless delivery of IT services.
Manage relationships with vendors and suppliers, including contract negotiations and performance evaluations.
5. Security and Compliance
Enforce IT security policies and ensure compliance with regulatory requirements related to client technologies.
Protect sensitive data on end-user devices through encryption, backups, and secure access controls.
Identify and mitigate risks associated with client-facing technologies.
6. Performance Monitoring and Reporting
Track and analyze key performance indicators (KPIs) for IT support services, such as resolution times and user satisfaction metrics.
Prepare and present regular reports to senior management on support operations, challenges, and opportunities for improvement.
7. Budget Management
Manage budgets related to client technologies, ensuring cost-effective solutions and financial accountability.
Plan and forecast future technology needs while balancing organizational requirements and financial constraints.
Job Qualifications:
Bachelor's degree in Information Technology, Computer Science, or a related field; equivalent experience may be considered.
Proven experience in IT support and client technologies management, with leadership experience preferred.
Strong knowledge of client device lifecycle management, IT service desk operations, and end-user support best practices.
Familiarity with IT security principles, compliance standards, and risk management.
Excellent interpersonal and communication skills, with the ability to collaborate across teams and engage with stakeholders at all levels.
Strong analytical and problem-solving abilities.
Certifications such as ITIL, CompTIA A+, or related credentials are a plus.
This role may require occasional after-hours or on-call support to address critical issues or manage deployments. Travel may be necessary for multi-site organizations.
Reports to: VP of Digital and IT (temporarily to Fractional Director of Infrastructure & Operations)
Location: Burnsville, MN or other company location.
Job Description:
Trystar is a leader in portable and permanent power distribution solutions, lighting inverters, power quality, rectifiers, and e-houses. Our team members focus on producing the highest quality products in the industry and providing industry-leading service. Whether based in our state-of-the-art headquarters in Faribault, MN, our corporate office in Burnsville, MN, or a member of our team out in the field, safety and integrity are our guiding principles, and we work together to achieve excellence for our customers every day.
The IT Client Technologies and Support Manager is responsible for overseeing the delivery of IT support services and managing client-facing technologies across the organization. This role ensures the seamless operation of end-user devices, provides leadership to the IT support team, and aligns technology solutions with business goals. The manager also drives continuous improvement in IT service delivery, fosters collaboration across teams, and upholds security and compliance standards.
Job Responsibilities:
1. Leadership and Team Management
Supervise and mentor a team of IT support technicians and specialists, fostering a high-performing and collaborative environment.
Provide training and professional development opportunities to ensure the team remains skilled and up to date with emerging technologies.
Allocate resources effectively to meet operational demands and achieve support goals.
2. Client Technology Management
Oversee the deployment, maintenance, and lifecycle management of client-facing technologies, including desktops, laptops, mobile devices, AV, and peripherals.
Oversee and proactively manage IT systems and technology within the manufacturing environment, ensuring operational reliability, minimal downtime, and rapid recovery from outages through structured support processes and preventative maintenance strategies.
Ensure client devices are updated, secure, and adhere to organizational standards and policies.
Manage the procurement of hardware and software to meet end-user needs efficiently.
3. Support Operations Management
Manage the day-to-day operations of the IT service desk, ensuring timely resolution of technical issues and adherence to service-level agreements (SLAs).
Implement processes to enhance the efficiency and effectiveness of support services.
Monitor and improve end-user satisfaction with IT support.
Champion the adoption and integration of ITIL best practices across IT service management processes, fostering a culture of continuous improvement and operational excellence.
4. Strategic Planning and Collaboration
Develop and implement strategies for adopting innovative technologies that enhance productivity and align with organizational objectives.
Collaborate with other IT teams, such as infrastructure, security, and applications, to ensure the seamless delivery of IT services.
Manage relationships with vendors and suppliers, including contract negotiations and performance evaluations.
5. Security and Compliance
Enforce IT security policies and ensure compliance with regulatory requirements related to client technologies.
Protect sensitive data on end-user devices through encryption, backups, and secure access controls.
Identify and mitigate risks associated with client-facing technologies.
6. Performance Monitoring and Reporting
Track and analyze key performance indicators (KPIs) for IT support services, such as resolution times and user satisfaction metrics.
Prepare and present regular reports to senior management on support operations, challenges, and opportunities for improvement.
7. Budget Management
Manage budgets related to client technologies, ensuring cost-effective solutions and financial accountability.
Plan and forecast future technology needs while balancing organizational requirements and financial constraints.
Job Qualifications:
Bachelor's degree in Information Technology, Computer Science, or a related field; equivalent experience may be considered.
Proven experience in IT support and client technologies management, with leadership experience preferred.
Strong knowledge of client device lifecycle management, IT service desk operations, and end-user support best practices.
Familiarity with IT security principles, compliance standards, and risk management.
Excellent interpersonal and communication skills, with the ability to collaborate across teams and engage with stakeholders at all levels.
Strong analytical and problem-solving abilities.
Certifications such as ITIL, CompTIA A+, or related credentials are a plus.
This role may require occasional after-hours or on-call support to address critical issues or manage deployments. Travel may be necessary for multi-site organizations.
Reports to: VP of Digital and IT (temporarily to Fractional Director of Infrastructure & Operations)
Location: Burnsville, MN or other company location.