IT Engineer

WHO WE ARE: Realityworks is a 100% employee-owned company located in Eau Claire, WI.

WHAT WE DO: We provide comprehensive learning solutions that pair curriculum with hands-on learning aids, student activities, and assessment tools to create innovative learning environments. These solutions are used in middle, secondary, and post-secondary schools to engage students, teach needed skills, and provide career exploration opportunities.

WHY CHOOSE US: Start your career with a 100% employee-owned company today! Our culture is built around ownership, and the employees benefit from the success of the company. In addition,Realityworks values our employees and provides a generous benefits package, including:

• 100% company-funded Employee Stock Ownership Plan (ESOP) that increases in value as the company grows
• Health, dental, and life insurance
• 401(k) retirement plan with company matching up to 6%
• 20+ days paid time off
• 10 paid holidays per year
• Wellness programs including gym reimbursements and incentives to promote healthy living
• Medical and dependent care flexible spending accounts
• Long-term and short-term disability
• Tuition assistance
• Paid maternity/paternity/adoption leave
• Charitable giving opportunities, including paid volunteer time and matching gifts

THE JOB: The Information Technology Engineer is at the forefront of shaping our IT infrastructure to meet the evolving needs of our business. In this role, you'll design and implement cutting-edge systems, automate critical business processes, and ensure seamless data integration across platforms. You'll collaborate with cross-functional teams, lead exciting technology initiatives, and optimize our systems for maximum performance and security.

RESPONSIBILITIES:

• Analyzes business requirements to design efficient information systems that meet operational and strategic needs
• Develops system specifications, including process maps, data models, and system architecture diagrams
• Collaborates with cross-functional teams to ensure information systems align with business processes and objectives
• Designs and implements data integration solutions to ensure seamless communication between various systems and databases
• Develops and maintains data models and database structures for optimal performance and scalability
• Collaborates with data analysts and business intelligence teams to ensure data accuracy, integrity, and availability for decision-making
• Identifies opportunities for automating business processes using information systems, workflows, and rules engines
• Ensures systems are scalable and adaptable to meet the evolving needs of the organization
• Monitors system performance, troubleshoots issues, and implements improvements to maintain optimal system functionality
• Conducts system testing and validation to ensure that new features and enhancements meet business requirements
• Adheres to best-practice and regulatory security measures to protect sensitive data and ensure compliance with relevant regulations
• Provides support and training for end users, ensuring that systems are used effectively
• Works closely with vendors, consultants, and other third parties to support system implementation and optimization
• Creates and maintains comprehensive documentation of system design, configurations, workflows, and processes
• Generates reports and dashboards to track system performance, usage, and the effectiveness of business processes

REQUIRED QUALIFICATIONS:

• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience)
• Minimum of 5 years of experience in systems engineering, information systems, or a related field
• Experience with current Windows platforms, basic networking principles, and troubleshooting
• Experience with CRM/ERP systems or similar transactional platforms, preferably NetSuite
• Experience with programming and structured query language

DESIRED QUALIFICATIONS:

• Understanding of lead-to-cash processes
• Experience in business process modeling (BPM) and workflow automation tools
• Proficiency with Microsoft's M365 platform, including administrative tools for Identity, Security, and Endpoint Management

WORK LOCATION: Realityworks, Inc. is located in Eau Claire, WI. This is a hybrid position, splitting time between working from a home office and working onsite at the corporate office, as assigned or required.

ABOUT US: Learn more about us! Visit www.realityworks.com.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation and gender identity, national origin, disability, or protected veteran status. Realityworks, Inc. is a tobacco-free environment.