IT Infrastructure Manager

Company Overview: Join our dynamic team where we prioritize serving the needs of our customers and employees, fostering the development of talents, and providing meaningful work. We value integrity and accountability in all our actions.

Job Summary: We are seeking an experienced IT Infrastructure Manager to ensure the proper functioning of our technology systems, lead and develop a highly technical team, and execute technical projects. The ideal candidate will possess strong leadership skills, a passion for staff development, and a drive to improve processes and tools to optimize efficiency.

Key Responsibilities:

Leadership:

• Lead daily operations of the IT Infrastructure department, promoting a culture of service and accountability.
• Communicate the company, department, and team vision, goals, and objectives clearly and concisely.
• Advocate for up-to-date technology, staff, and equipment to meet strategic goals.
• Establish and maintain corporate standards for IT processes, servers, software, and related technology.
• Direct the design, development, implementation, and maintenance of technology systems and software.
• Review, advise, and purchase necessary hardware and technology solutions.
• Create, recommend, and administer the annual technology budget.
• Hire, lead, manage, motivate, and develop infrastructure employees.
  • Grow required skill sets to support current and future technology environments.
  • Establish and maintain job duties, roles, and responsibilities for the department.
  • Utilize metrics to measure staff, system performance, and efficiency.
• Develop and maintain strong working relationships with managers and key external contacts.

Hardware, Software, Network, and User Administration:

• Manage the installation, configuration, maintenance, and support of software, workstations, networking components, and server resources for physical and virtualized environments.
• Monitor system performance to achieve required business reliability and performance using standard tools, creating baselines, planning capacity, and tuning systems. Ensure alerts and preventative recovery procedures are in place.
• Ensure network layouts, procedures, and policies are documented and kept current.
• Manage processes to ensure all technology assets are inventoried and regularly reconciled.
• Oversee the Help Desk function, ensuring timely resolution of reported issues.

Security:

• Ensure the security of systems, including compliance with corporate policies and procedures.
• Develop and enforce secure computing practices to ensure the integrity of client data.
• Manage the implementation and maintenance of hardware and software to meet security requirements.
• Establish and manage processes to monitor system security and take necessary action when needed.
• Oversee physical security of company office locations, including electronic lock systems, video surveillance, fire suppression, and workstation security policies.
• Manage system backups and ensure they are routinely tested for successful restores.
• Ensure disaster recovery procedures are documented and tested for all critical systems.
• Manage patch and vulnerability management strategies for all servers, workstations, software, and network devices.
• Participate on the Information Security Team and ensure IT adheres to the Greatland Information Security Program.
• Share responsibility with other IT managers for information security management responsibilities:
  • Develop, implement, and enforce information security policies and procedures.
  • Apply continuous policy and procedure changes to improve security posture.
  • Monitor compliance with prescribed security frameworks and requirements.
  • Conduct annual information security risk assessments and identify issues.
  • Respond to customer information security questionnaires and other related requests. Coordinate responses with Sales management.
  • Oversee the development and execution of information security awareness training for all employees and applicable vendors.
  • Facilitate penetration testing and vulnerability (internal/external) scans.
  • Lead and facilitate quarterly information security (aka Info Sec Team) meetings.
  • Facilitate the gathering of information from the Board of Directors to comply with information security policies.
  • Prepare and conduct the annual SOC II audit through coordination with vendors.
• Perform other projects and duties as assigned.

Qualifications:

• Bachelor's Degree (B.A./B.S.) from a four-year college or university; minimum of seven years related IT experience and/or training; or equivalent combination of education and experience.
• Strong organizational and leadership skills.
• Previous people leadership experience in a technical capacity.
• Experience with Azure AD is preferred.
• Minimum four years of Microsoft Windows 2016/2019/2022 system administration using Domain/Forest 2012R2 level or newer is preferred.
• At least four years' experience in IIS, LAN/WAN administration, VMware vSphere, and Horizon administration is preferred.
• Excellence in communication with all types and levels of staff and external contacts, both in writing and verbally, including effective presentation skills.
• Desire and ability to provide exceptional customer service.
• Demonstrated ability to convince, inspire, motivate, and encourage others to achieve key performance objectives, accomplish project deliverables, meet timelines, and build strategic relationships with internal and external stakeholders.
• Work ethic that exhibits initiative, productivity, and an appropriate sense of urgency.
• Ability to work effectively under pressure in a fast-paced and rapidly changing environment.

Personnel Attributes:

• Excellence in communication with all types and levels of staff and external contacts, both in writing and verbally, including effective presentation skills.
• Desire and ability to provide exceptional customer service.
• Demonstrated ability to convince, inspire, motivate and encourage others to achieve key performance objectives, accomplish project deliverables, meet timelines and build strategic relationships with internal and external stakeholders.
• Work ethic that exhibits initiative, productivity and appropriate sense of urgency.
• Ability to work effectively under pressure in a fast paced and rapidly changing environment.

Position Travel Requirements:

10% travel required to serve direct reports and IT needs in all Greatland offices.

Typical Work Schedule:

Normal business hours Monday through Friday. Some off-hour work may be necessary to oversee deploy of technology changes or major system issues. Position typically requires 45 - 50 hours per week; some weeks may require additional hours due to the seasonal needs of the business and travel.

Peak Work Time Requirements:

Peak work times include August through December when 45-50 hours a week is typical. Peak business in late January and late February/early March may require altered schedule for IT on call support.

Working Conditions:

General office environment. Work is generally sedentary in nature but may require standing and walking for up to 10% of the time. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed using standard office equipment.

Scope of Accountability:

Managerial responsibility for up to seven technology employees. Managing IT budget of approximately $1,500,000 - $2,000,000.