IT Manager

Job Title: IT Manager

FLSA Status: Exempt

Department: Accounting

Type of Position: Full-Time

Reports To: CFO

Reporting to This Position: N/A

JOB SUMMARY

The IT Manager is responsible for managing information technology and computer systems, hardware, and networks, overseeing, recruiting, and training IT staff.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Adheres to all safety guidelines, and use Personal Protective Equipment (PPE) preventing incidents or injury to self or others.
• Maintains a clean and orderly work area for safe operation as well as customer presentation.
• Performs work according to the highest quality standards to produce a superior end product, meeting or exceeding customer expectations.
• Participates in and supports the principles of Open Book Management.
• Manage complex IT projects, including ERP upgrades, infrastructure refreshes, and new .
• Provides effective direction and empowers team members to succeed.
• Virtualization (VMware ESXi), Windows Server administration, storage administration (SANs, backups), Microsoft 365 administration (Exchange, Sharepoint, Intune, Entra), Active Directory and Group Policy.
• LAN/WAN networking (CISCO, Meraki, Grandstream VOIP).
• Syteline ERP and SQL Server management, including administration, upgrades, EDI, and BI reporting.
• Designs and executes disaster recovery plans and redundant operations to minimize downtime.

OTHER DUTIES & RESPONSIBILITIES

• Advocates for continuous security improvements and implements security best practices.
• Diagnoses and recommends electronic solutions for floor equipment.
• Responsible for researching and recommending purchasing decisions for hardware and software.
• Performs other duties as assigned.

SKILLS & ABILITIES

• Knowledge of computer hardware, software, and equipment, computer applications, and programming.
• Basic understanding of programming concepts and logic.
• Knowledge of Window's applications including but not limited to: Windows Operating Systems Software, Internet Explorer, Outlook/Outlook Express, and Microsoft Office.
• Ability to think critically to comprehend system requirements and identify alternative solutions to problems.
• Good interpersonal skills in order to maintain relationships with co-workers, supervisors and upper management.
• Good oral and written communication skills to effectively communicate with internal and external customers.

EXPERIENCE REQUIREMENTS

• At least ten (10) years of experience with systems administration required. Management experience.

EDUCATION REQUIREMENTS

• Bachelor's degree in CIS, CIM or related field required.
• Professional Certification such as MSE, TIA, A+ preferred.

PHYSICAL REQUIREMENTS ESSENTIAL TO PERFORM THE DUTIES OF THE JOB

• Frequently communicates with shop floor personnel, internal and external customers, and troubleshoot and provide technical assistance.
• Frequently remains in a sitting position to perform desk duties.
• Frequently uses the computer with fingers and hands to create reports and ledgers.
• Frequently views the computer to perform duties.
• Frequently works in a well lit, tempered room experiencing temperature changes while communicating with production personnel.
• Occasionally exposed to loud noises when walking floor during production to troubleshoot electronic issues.
• Occasionally lifts objects such as office supplies with weight up to 25 pounds.
• Seldom exposed to smoke and carbon monoxide for less than ten minutes when on shop floor.

ACKNOWLEDGEMENT

I have read this job description and fully understand the requirements set forth therein. I hereby accept the position of IT Manager and agree to perform all job functions and duties in a safe manner and in accordance with the organization's established policies and procedures.

I hereby understand and acknowledge that my employment relationship with this organization would be of an "at will" nature, which means that the employee may resign at any time and the employer may discharge employee at any time and for any or no reason. It is further understood that this "at will" employment relationship may not be changed by any written document or by conduct unless such change is specifically acknowledged in writing by an authorized executive of this organization.

The job duties outlined herein are general statements and essential competencies that describe the basic job requirements and cannot state in words every aspect of job content. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. By signing below, I affirm that I can meet the essential functions of this position.

Signature - Employee Date

Signature - Supervisor Date