IT Manager

At Smith Douglas Homes, we pride ourselves on being one of the country's fastest growing home building companies. We are looking for an experienced IT Manager to join our team in our Woodstock, Georgia office. Smith Douglas Homes is proud to offer a competitive benefits package to our employees as well as a family type work environment.

Position Summary:

This position ensures the streamlined operation of the IT department in alignment with the business needs of the organization. The IT Manager will plan, coordinate, direct and design IT-related activities of the organization, as well as provide administrative direction and support for the daily operational activities of the IT Support Engineers. The IT Manager will work closely with the VP of IT, decision makers in other departments and outside consultants to identify, recommend, develop, implement and support cost-effective technology solutions for all aspects of the organization. The position will also define and implement IT policies, procedures and best practices. The IT Manager will be required to assist end-users on resolving software, hardware, network and other IT related problems.

Essential Functions: Core duties or tasks that are fundamental and not marginal to the performance of the job.

Lead the IT department's operational and strategic planning, including fostering innovation, planning projects and organizing and negotiating the allocation of resources.

Manage the deployment, monitoring, maintenance, upgrade and support of IT systems, including telecommunications/VoIP, servers, PCs, operating systems, hardware, software, peripherals and Office Automation equipment.

Benchmark, analyze, report on and make recommendations for the improvement and growth of the IT infrastructure and IT systems.

Oversee IT Support Engineers and perform end-user services, including help desk and other technical support services.

Work with the VP of IT and Consultants to define business and systems requirements for new technology implementations.

Keep current with the latest technologies.

Work with the VP of IT to manage the financial aspects of the IT department, including purchasing, budgeting and budget review.

Develop business case justifications and cost/benefit analyses for IT spending and initiatives.

Approve and oversee projects and project portfolios.

Work with the VP of IT and Co-Managed Service Provider to develop and implement IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing and service provision.

Negotiate and administer vendor, outsourcer and consultant contracts and service agreements.

Work with the IT Asset Manager for hardware, software and equipment on procurement and deployment.

Manage IT desktop and network staffing, including recruitment, supervision, scheduling, development, evaluation and disciplinary actions.

Establish and maintain regular written and in-person communications with the organization's executives, department heads and end users regarding pertinent IT activities.

Supervisory Responsibility
This position manages all desktop and network support employees of the department and is responsible for the performance management and hiring of the employees within that department.

Minimum Job Requirements:

Education: Bachelor's Degree (IT or related field)

Experience: Minimum of 5 years in related area as an individual contributor and 1 to 3 years supervisory experience.

Technical/Professional Skills:

Knowledge of Network connectivity and protocols, including LAN and WAN connectivity.

• Knowledge of network security devices, network types, including wireless, fiber optic or Cat6 for purposes of supporting the divisional offices.
• Knowledge of current Windows operating systems, Active Directory, Microsoft Exchange/Office 365, typical router commands, Microsoft Office Suite, spyware/malware/virus protection software and online meeting remote connectivity.
• Documentation of network, software, and user support activities, evaluate LAN or WAN problems, troubleshoot and resolve the common office software and hardware problems.

About Smith Douglas Homes:
Builder Magazine recently recognized new home builder, Smith Douglas as the 36th largest builder in the Builder Top 100 Rankings. With over 40 years of industry experience, our mission is to enhance people's quality of life, providing our customers with the opportunity to own a quality-built, value-packed new home. Through our proven, disciplined operations, we reduce costs and deliver quality craftsmanship, which translates into a well-constructed and affordable home.

We are proud to be a Certified Great Place to Work!

Our mantra: "It's amazing what you can accomplish when you don't care who gets the credit!"