IT Manager

OneVest is a financial technology company on a mission to power the world's wealth. We offer an end-to-end wealth management platform, from client onboarding, to portfolio management, to analytics and beyond. OneVest's software was built to be modular, allowing financial institutions to fill gaps in their process depending on their needs. For more information, please visit www.onevest.com.

We are seeking an IT Manager who is adaptable, proactive, and ready to take on the challenge of scaling operations within a rapidly growing company. As the first full-time hire in this department, you'll operate in a player-coach capacity to establish and manage systems, infrastructure, and processes, providing hands-on support, managing access and security, and building scalable solutions. This role requires a blend of technical expertise, problem-solving abilities, and a passion for process improvement. This role will report to the Senior Director of Operations.

What you'll be doing:

IT System Management (40%)

• Oversee the day-to-day operation and maintenance of all internal IT systems, hardware, and software across multiple offices and remote employees.
• Manage software installations, updates, and configuration for all teams, ensuring proper licensing and compliance.
• Implement and maintain the company's network infrastructure both on-site and remotely, ensuring secure and reliable connectivity.
• Monitor system performance and take proactive measures to address issues before they impact operations.
• Assess, select, and manage IT vendors and third-party service providers, ensuring they meet the company's needs and security standards.

Helpdesk & Technical Support (30%)

• Provide technical support to employees, troubleshooting hardware, software, and network issues promptly.
• Serve as the primary point of contact for all IT-related queries and requests, resolving issues in a timely and professional manner.
• Document common issues and solutions to create an internal knowledge base for future reference.

Access & Security Management (20%)

• Manage user access to IT systems and resources, including setting up new accounts, managing permissions, licensing, and performing regular access audits.
• Implement and monitor security protocols, ensuring company data and systems are protected against internal and external threats.
• Enforce IT security best practices across teams, including setting up multi-factor authentication (MFA) and conducting regular security training.

Process development & Improvement (10%)

• Establish, document, and continually improve IT-related processes, workflows, and policies to optimize efficiency as the company scales.
• Develop and execute onboarding and offboarding procedures for employees, including hardware and software setup and access management.
• Partner with key stakeholders to understand emerging IT needs and build scalable solutions to support business growth.

Who we're looking for:

• 5+ years of experience in IT support, system administration, or a similar technical role, ideally in a fast-paced or scaling environment.
• Strong understanding of IT infrastructure, including cloud-based systems, network security, and hardware/software troubleshooting.
• Familiarity with common SaaS tools and platforms, such as project management tools (e.g. Jira, Asana), communication platforms (e.g., Slack, Teams), and cloud storage solutions (e.g. Google Workspace, Microsoft 365).
• Knowledge of cybersecurity best practices, including threat mitigation, data encryption, and secure access management.
• Experience with IT ticketing systems and user support processes (i.e. FreshService)
• Excellent communication skills, able to explain technical issues to non-technical staff in an approachable way.
• Must be flexible with working hours in order to meet our customer's needs and respond to inquiries in a timely matter

Compensation:

• The salary band for this role is $80,000 - 100,000. Most candidates should expect compensation toward the mid-point of this band to start.

What It's Like To Work With Us:

• Culture: It's fun, rewarding, fast-paced - and we build cool stuff, too! Learn more here: https://www.onevest.com/company/culture
• Vacation: 4 weeks of vacation
• Flexibility: A flexible & hybrid working environment
• Health & Wellness: Comprehensive Group Health, Dental and Vision Benefit Plan right from the start
• Equity: Employee Stock Option Purchase Plan
• Opportunity: An environment where you are recognized and growth opportunities are available

Sound like a good fit? Apply today!

Don't meet every single requirement? We encourage you to apply anyways. At OneVest, we're dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we would still like to review your resume. You may be just the right candidate for this or other roles.