IT Manager
Apply NowCompany: Farah and Farah
Location: Jacksonville, FL 32210
Description:
Position Summary
We are seeking a seasoned IT Manager with a strong technical background and proven leadership experience to oversee and support the IT infrastructure for our growing firm. The ideal candidate has 8+ years of IT experience, including at least 3 years in a management or supervisory role within a small to medium-sized business environment. This is a hands-on leadership position that requires deep knowledge of systems administration, networking, and cybersecurity, with a strong customer service mindset.
Key Responsibilities
Required Qualifications
Preferred Skills & Experience
Work Environment & Physical Requirements
Benefits:
Schedule:
Equal Opportunity Statement
Farah & Farah provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
E-Verify
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.
We are seeking a seasoned IT Manager with a strong technical background and proven leadership experience to oversee and support the IT infrastructure for our growing firm. The ideal candidate has 8+ years of IT experience, including at least 3 years in a management or supervisory role within a small to medium-sized business environment. This is a hands-on leadership position that requires deep knowledge of systems administration, networking, and cybersecurity, with a strong customer service mindset.
Key Responsibilities
- Lead the daily operations of the IT department, ensuring optimal performance, security, and support across all systems
- Manage and mentor a small team of IT professionals, providing technical guidance and professional development
- Oversee system administration, network infrastructure, data backups, and information security protocols
- Maintain and optimize Microsoft 365 environment, including Exchange, SharePoint, Teams, and OneDrive
- Administer and improve our HappyFox ticketing system and ensure timely resolution of end-user support requests
- Develop and enforce IT policies and procedures, including disaster recovery and cybersecurity best practices
- Manage vendor relationships and coordinate procurement of hardware, software, and services
- Evaluate and implement new technologies that improve operations and security
- Serve as the escalation point for complex technical issues
- Lead onsite installs/build outs at surrounding offices throughout Florida and Georgia
Required Qualifications
- 8+ years of professional experience in IT, with 3+ years in a managerial or supervisory capacity
- Strong hands-on experience in managing Windows-based systems, networking (LAN/WAN), firewalls, and endpoint security
- Demonstrated experience with Microsoft 365 administration
- Working knowledge of IT ticketing systems; experience with HappyFox is a plus
- Excellent troubleshooting and problem-solving skills
- Strong leadership, organizational, and communication skills
- Ability to thrive in a fast-paced, collaborative environment
Preferred Skills & Experience
- Experience working in a legal or professional services environment
- Relevant certifications such as CompTIA Security+, Microsoft Certified: Azure Administrator, or Cisco CCNA
- Familiarity with compliance standards such as HIPAA or ISO/IEC 27001
Work Environment & Physical Requirements
- This role may require onsite support at various office locations; a valid driver's license is required.
- Must be able to lift and transport equipment weighing up to 50 lbs for hardware installations and office moves.
- Occasional after-hours or weekend work may be necessary to perform system maintenance and updates.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
- Employer Paid Short Term Disability and Basic Life Insurance
Schedule:
- 8-hour shift - 7/7:30am-4/4:30pm
- Monday to Friday
- Onsite Professional Office Setting
Equal Opportunity Statement
Farah & Farah provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
E-Verify
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.