IT Operations Manager

Dragados Canada, Inc., the Canadian construction arm of the ACS Group (one of the world's largest international construction and engineering companies), is seeking a talented and experienced IT Operations Manager to join its dynamic and energetic team.
Dragados Canada was established in 2008 and has grown steadily into an industry-leader in Canada, with offices in Toronto, Vancouver and Montreal, successfully performing a variety of large-scale transportation, bridge, dam, tunnel, and other major infrastructure projects.

Salary range: $80,000-$110,000 (based on experience, qualifications and skills).

Responsibilities

• Maintain facility's IT environment to ensure business continuity and progression
• Prepare relevant and concise written status update reports within established timeframe for IT team leads
• Liaison between the site clients/stakeholders and the rest of the IT team and their leads
• Install, configure, and deploy software/hardware
• Establish vendor relations and perform purchasing comparisons for goods and services
• Collaboration to perform maintenance activities such as upgrades, system patching, and backups
• Act as a link between end-users and higher tier advanced support as needed
• Coordinate with manufacturers, vendors, and service providers to ensure best possible outcome based on economics, schedule, and solution provided terms
• Ensure established policies and procedures are followed and adhered to while communicating anomalies accordingly
• Provide input and guidance towards the implementation of IT solutions
• Maintain accurate licensing, inventory, and maintenance contracts
• Assist with budgeting, including the purchase of new equipment and software and consequent billing review
• Ensure accurate and up to date records between local and online portal systems
• Promote continued utilization of IT service management solutions

Qualifications

• BS/BA in information technology or computer science is preferred
• Comprehensive knowledge of infrastructure and network topologies
• Solid knowledge of IT systems and applications
• Past role as IT manager or similar position
• Understanding of M365 and Azure cloud offerings
• Cybersecurity conscious and conforming
• Project and time management skills
• Exceptional attention to detail
• Excellent organizational and coordination abilities
• Extensive experience working in a team-oriented, collaborative environment
• Able to explain technical details to non-technical personnel in a clear and coherent manner
• Guide and mentor junior team members
• Communicate clearly with both technical and non-technical team members
• Accept accountability and scheduling of tasks assigned
• Willing and able to accept and provide objective based criticism
• Observant and willing to express and adopt new ideas

**No agency phone calls/emails/submissions please**

Dragados is an equal opportunity employer. While only qualified candidates will be contacted for an interview, be sure to continually check our website for other related positions as they are posted.

Appropriate accommodations will be provided upon request throughout the recruitment and hiring process.

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