IT Operations Supervisor

Salary: $56,210.00 - $104,000.00 Annually
Location : Richland County, SC
Job Type: FTE - Full-Time
Job Number: 0000
Agency: State Treasurer's Office
Division: Information Technology
Opening Date: 04/02/2025
Closing Date: 5/2/2025 11:59 PM Eastern
Class Code:: AM66
Position Number:: 0000
Normal Work Schedule:: Monday - Friday (8:30 - 5:00)
Pay Band: Band 7
Opening Date: 04/02/2025
EEO Statement: Equal Opportunity Employer
Agency Specific Application Procedures:: Knowledge of computer systems analysis, design, testing, debugging and maintenance techniques. Ability to work effectively with users, vendors and staff members.
Veteran Preference Statement: South Carolina is making our Veterans a priority for employment in state agencies and institutions.

Job Responsibilities

• Assists the IT Director in all operational functions of the IT Division to include managing the daily responsibilities to ensure efficient and effective operations and compliance with all reporting, legal, regulatory, audit and security requirements.
• Supervises the agency helpdesk staff and function.
• Proactively analyzes division needs and resources that are required and makes recommendations to the IT Director.
• Participates in projects and initiatives to advance the operational effectiveness of the State Treasurer's Office (STO) in cost savings, performance and customer satisfaction.
• Researches, tests and recommends technology based on best practices and how the agency uses technology.
• Manages resource requirements to balance user demands.
• Builds and maintains strong working relationships with key IT product and services providers to ensure performance and service level requirements are met.
• Provides technical support for STO business applications by analyzing, identifying, diagnosing and resolving issues.
• Lead assigned IT operational and administrative functions to ensure efficient and effective operations of the office and compliance with all policies, security, and audit functions.
• Knowledge of computer systems analysis, design, testing, debugging and maintenance techniques.
• Ability to work effectively with users, vendors and staff members.
• Works collaboratively with all team members and is an active, contributing member of the team.
• Continuously develops and maintains a productive working relationship within the Division, the STO, business partners and customers served.
• Fully commits in all training requirements and strives to meet the goals and objectives of these assignments.
• Continuously reviews and updates work procedures (Desk Procedures, User's Guides, etc.) so that these documents will be maintained in an accurate and usable manner to promote quality outputs.

Minimum and Additional Requirements
A bachelor's degree in computer science, information technology, or a related field and a minimum of 5+ years of information technology experience. At least two years of supervisory experience in an IT environment.

Additional experience may be substituted for the bachelor's degree on a year-for-year basis.
Additional Comments

Must be able to establish and maintain effective working relationships with others and communicate in a clear and concise manner. Ability to understand and carry out complex written and oral instructions. Ability to analyze and reduce to logic al order complex technical data. May be called upon to implement systems under strict deadlines. Occasional on-call duty may be required. Must be able to safely lift and carry equipment, files, books and reports weighing up to 20 pounds. Must be able to sit, stand, and walk for intermittent periods of time. Must be able to reach, bend, and twist at the waist to perform filing, desk work and operate general office equipment.
Benefits for State Employees
The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.

Insurance Benefits
Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.

Retirement Benefits
State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.

Workplace Benefits
State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.

Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.
01

1. Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education. A resume will not be accepted or reviewed to determine if an applicant has met the qualifications for the position. I have read and acknowledge the above statement.

• Yes
• No

02

Please tell us what you know about the State Treasurer's Office and its operations.
03

Do you meet the minimum requirements for this position: A bachelor's degree in computer science, information technology, or a related field and a minimum of 5+ years of information technology experience. At least two years of supervisory experience in an IT environment Additional experience may be substituted for the bachelor's degree on a year-for-year basis?

• Yes
• No

04

If yes to question #3, please explain.
05

If you answered "no" to question #3, but have a combination of educational and relevant experience please describe briefly your qualifications.
06

Do you possess knowledge of testing and debugging applications?

• Yes
• No

07

What is your current salary?
08

What is your preferred salary? (Preferred salary should match amount on first page)
Required Question