IT Release Manager (Permanent) - Vancouver Head Office - 2025.064

We are proud to be selected as one of

If you are looking for an opportunity to contribute your experience, knowledge, and passion in a meaningful way, CLBC is the place for you!

Community Living British Columbia (CLBC) is a Crown corporation responsible for arranging supports and services for adults with developmental disabilities and their families. CLBC staff strive to advance the vision of Communities of belonging, lives with connection.

Term/Status: Permanent, Full-time (70 hours bi-weekly)
Classification/Salary: IS R30 / Position starts at $90,797.03 annually plus a 9.9% bi-weekly market adjustment ($8,988.81 annually)
Team: Information Technology
Location: Vancouver Head Office (hybrid within BC after passing a 6-month probationary period)
Reports to: Manager, IT Operations

At CLBC, we are committed to fostering a diverse, equitable, inclusive, and accessible workplace. We encourage applications from all people with relevant skills, including women, Indigenous peoples, persons with disabilities, racialized people, and those who identify as 2SLGBTQ2+IA. For accommodation needs, please contact CLBCPeopleServices@gov.bc.ca at any stage of the hiring process.

Visit our page to learn more about working at CLBC, what we offer, and tips for the interview process.

About the opportunity:

As a IT Release Manager at CLBC, you will oversee the planning, coordination, and execution of software and infrastructure releases within the organization, including production, non-production and AWS cloud platform. You will work closely with cross-functional teams, including development, quality assurance, operations, and project management, to ensure the successful and efficient delivery of software products and updates. You will contribute to the continuous improvement of release management processes with strong leadership skills, attention to detail, and technical expertise.

Key responsibilities:

• Collaborate with product managers, development teams, and stakeholders to define release requirements, scope, and timelines.
• Develop and maintain release plans, including scheduling, resource allocation, and risk assessment
• Actively participate in strategic, product enhancement and maintenance programs to define technical environment requirements, release schedules, and cost estimations for on-premises, cloud, and 3rd party vendor development, regression testing, user acceptance testing, training, integration and production activities
• Run monthly release meetings and implementation planning meetings
• Organizes and coordinates releases for cross-functional teams, interrelated/independent applications and any infrastructure changes
• Manage all the releases as per the documented change management and change enablement processes
• Standardize and enforce process flows for Software Change, Release and Configuration Management
• Manage risks and resolve challenges that impact release scope, quality, and schedules
• Oversee the deployment of software and infrastructure changes, coordinating activities across different environments
• Conduct post-release reviews to gather feedback and identify areas for improvement
• Analyze release management metrics to identify trends and opportunities for optimizing the release process
• Collaborate with teams to implement process enhancements and automation to increase efficiency and reduce errors

This role requires the ability to work flexible hours (nights and weekends, as needed) to support critical deadlines.

What you will bring:

• Bachelor's degree in Computer Science, Information Technology, or related field with a minimum of 3 to 5 years of proven experience in IT release management and IT Change management, including handling complex software and infrastructure releases
• or a diploma in Computer Science, Information Technology, or related field with a minimum of 5 to 7 years of proven experience in IT release management and IT Change management, including handling complex software and infrastructure releases.
• Or an equivalent combination of education and experience
• Strong understanding and experience of software development lifecycle (SDLC) and release management best practices
• Experience with version control systems, continuous integration/continuous deployment (CI/CD) pipelines, and release automation tools
• Experience in coordinating diverse, cross-functional teams up to task completion
• Relevant certifications such as ITIL, Certified ScrumMaster (CSM), or related credentials are advantageous
• Experience and strong understanding of AWS Cloud infrastructure and its relationship with release management.
• Excellent organizational and project management skills with the ability to manage multiple releases simultaneously.
• Understanding of what and how to support a release after go-live
• Strong problem-solving and critical-thinking abilities, with a keen attention to detail
• Effective communication and interpersonal skills to collaborate with technical and non-technical stakeholders
• Leadership experience and the ability to mentor and guide junior team members
• Knowledge of Agile and DevOps methodologies is a plus

We are also looking for:

• Expert understanding of software development lifecycle prior direct experience in one or more functions in the typical delivery value stream (e.g., development, testing, release management, operations, etc.)
• Solid understanding of DevOps and SysOps frameworks.
• Expert understanding of the delivery life cycle of a software release.
• Expert understanding and experience with various software toolchain (like: Bitbucket, Octopus Deploy, TeamCity, Nexus etc.).
• Experience with ITIL, Waterfall and Agile methodologies.
• Familiarity with cloud deployment model IaaS, PaaS and SaaS, preferably on Amazon Web Services (AWS) platform.
• A thorough understanding of Continuous Integration and Continuous Delivery pipelines.
• Knowledge of CLBC's My WorkSpace, and its dependencies on different interfaces and applications is strongly desired

Benefits: A rewarding career at CLBC comes with great benefits, including:

• Employer-paid extended health and dental plan
• A BC Public Service Pension plan with employer contributions
• Generous vacation plus additional personal days
• Paid maternity/parental/adoption leave
• Life insurance, paid sick days, and, if needed, long-term disability
• Wellness supports, including an Employee and Family Assistance Program
• Professional development funds and resources to encourage continuous learning and skill development
• Access to government discounts to travel, cell phones, and more!

Additional Info:

• Successful applicants are subject to a Criminal Record Check
• An eligibility list for internal candidates may be established

Closing date: Open until filled