IT Service Desk Specialist II with Security Clearance
Apply NowCompany: American Systems Corporation
Location: San Diego, CA 92108
Description:
AMERICAN SYSTEMS is an employee-owned federal government contractor supporting national priority programs through our strategic solutions in the areas of Information Technology, Test & Evaluation, Program Mission Support, Engineering & Analysis, and Training. Responsibilities As an IT Service Desk Specialist you will have the opportunity to do the following:
* Deliver exceptional assistance and expert advice to end users who encounter issues with hardware, software, and systems. * Diagnose problems, and provide practical solutions to ensure seamless user experiences. * Resolve both computer software and hardware issues, acting as a pivotal point of contact for users navigating challenges with various technologies and operating systems. * Serve as the escalation path for tackling moderately to highly complex technical problems, ensuring swift and effective resolutions. * Support our customer base, particularly during peak periods or when staffing levels are reduced. * Engage in more diverse and challenging tasks leveraging your experience and technical prowess to exceed user expectations. Qualifications * Minimum Education: Bachelor's degree and/or equivalency.
* IT Security Designation: ADP/IT-II
* Investigation Required: Tier 3 (T3)
* IA Technical/Management Designation: IAT II and CE Experience in this Discipline: Four (4) years of progressive experience demonstrating the required proficiency.
* Experience with Active Directory, Exchange, or other enterprise-level IT systems.
* Familiarity with remote desktop support tools and techniques.
* Experience with scripting or automation tools. Pay Transparency Statement AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $49,600.00/Yr. - USD $82,800.00/Yr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance. EEO Statement EEO Race/Sex/Disability Status/Veteran Status
* Deliver exceptional assistance and expert advice to end users who encounter issues with hardware, software, and systems. * Diagnose problems, and provide practical solutions to ensure seamless user experiences. * Resolve both computer software and hardware issues, acting as a pivotal point of contact for users navigating challenges with various technologies and operating systems. * Serve as the escalation path for tackling moderately to highly complex technical problems, ensuring swift and effective resolutions. * Support our customer base, particularly during peak periods or when staffing levels are reduced. * Engage in more diverse and challenging tasks leveraging your experience and technical prowess to exceed user expectations. Qualifications * Minimum Education: Bachelor's degree and/or equivalency.
* IT Security Designation: ADP/IT-II
* Investigation Required: Tier 3 (T3)
* IA Technical/Management Designation: IAT II and CE Experience in this Discipline: Four (4) years of progressive experience demonstrating the required proficiency.
* Experience with Active Directory, Exchange, or other enterprise-level IT systems.
* Familiarity with remote desktop support tools and techniques.
* Experience with scripting or automation tools. Pay Transparency Statement AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $49,600.00/Yr. - USD $82,800.00/Yr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance. EEO Statement EEO Race/Sex/Disability Status/Veteran Status