IT Services Administrator

Position Type:
Information Technology/IT Services Administrator

Date Posted:
7/1/2024

Location:
Montgomery County Intermediate Unit #23*The Montgomery County Intermediate Unit is only accepting INTERNAL applications from current MCIU employees or MCIU contracted staff.

A vacancy exists for an IT Services Administrator to work within the Office of Technology Services at the Montgomery County Intermediate Unit. The IT Services Administrator provides technical support service internally and externally. The position provides support for Windows Servers, M365/Azure, Google Workspace, and a variety of software offerings, provides technical oversight of junior administrator and service desk personal, oversees technical projects, implements new systems, maintains and updates server infrastructure, addresses service tickets in a timely and professional manner. In addition, the I.T. Services Administrator will make recommendations for service improvement, automation and integration opportunities, provide regular reports on service health, create and manage technical documentation, and uphold the Office of Technology's dedication to quality and security.

Qualifications:

• Minimum of Bachelor's Degree in appropriate field (Bachelor's degree requirement may be waived with significant experience in specialized area of position). Master's degree preferred.
• Certificate(s) in Computer Science, Information Technology, Networking, Cybersecurity, and/or industry-recognized related areas preferred.
• Minimum of 3-5 years of progressive experience in appropriate field, leadership experience strongly preferred.
• Expertise (includes one or more of the following):
  • Hands-on experience analyzing high volumes of logs, network data, and other attack artifacts in support of incident investigations.
  • Interfacing frequently with customers and stakeholders.
  • Very specialized skills in area of concentration proven by work experience, certificates, etc.
  • Autonomous nature of work performed.
• Knowledge of:
  • Microsoft Windows Server, Microsoft Exchange Server, Microsoft Office 365, and Azure.
  • Hyper-V and VMware environments.
  • Active Directory, firewalls, DNS, DHCP, VPN, LAN, WAN, and VLAN
  • Veeam backup and replication.
  • Servers and network equipment.
• Ability to work as a member of a team, follow directions, and follow through with completed assigned tasks with minimal supervision.
• Ability to work in an environment with frequent interruptions.
• Ability to manage time, meet deadlines, and read and understand highly technical documents.
• Excellent communication skills, organizational skills, and problem-solving skills; ability to use technology to work effectively.
• Valid driver's license and safe driving record without major traffic violations; travel to school buildings as required.
• Original certificates of clearance from the State Police, Child Abuse Registry, and PDE FBI.

Duties & Responsibilities:

• Lead and manage the daily activities of the IT Services Team and ticketing system to keep initiatives on track, on time, and on budget.
• Identify new service opportunities and assist with budgeting for technical support and repair services.
• Install, configure, maintain, support, monitor, and troubleshoot networking and computer technology including but not limited to:
  • Networking equipment (routers, switches, wireless access points).
  • Firewalls and VPNs.
  • Desktop and portable computers, computing devices, and peripherals.
  • Present and future client operating systems (i.e., Windows, Chrome OS, macOS, and open source).
  • Application software/suites, troubleshooting tools, antivirus remediation, security best practices.
  • Printers (e.g., laser, color, inkjet, wide format) and copiers when requested.
• Provide field repair and troubleshooting of computer equipment. Install and configure, network infrastructure, applications, systems, servers, and storage systems.
• Implement efficiencies in imaging techniques and rollout strategies to support client initiatives.
• Develop and maintain emerging systems, applications, security, and network/server configurations and documentation while applying industry-standard best practices.
• Implement and maintain encryption requirements across respective systems.
• Establish and maintain backup and restoration procedures on respective systems and supporting infrastructure.
• Provide professional and effective on-site and remote technical support, set-up, and guidance to internal and external clients, as well as work with vendors and other partners as required.
• Maintain up-to-date knowledge and understanding of industry transmission medium (copper/fiber), signaling, best practices for installation, maintenance, and troubleshooting.
• Manage content filters for various divisions and IU clients while maintaining service equipment and records.
• Continuously expand upon current skill set by attending required training and conferences.
• Provide immediate communications of all issues involving security beaches or breakdowns, in addition to any other areas identified by the Supervisor of IT Services.
• Provide cross trainings or knowledge sharing as required to ensure system function redundancy exists.
• Maintain confidentiality with regard to the information being processed, stored, or accessed by the systems.
• Maintain system end-user documentation and business rules.
• Maintain current knowledge and a base understanding of internal and external client systems and new technologies.
• Preserve and maintain good relationships with MCIU and LEAs, technical staff, vendors, and statewide counterparts.
• Provide regular status reports on current projects and initiatives to the Supervisor of IT Services.
• Project a positive image of the IU and its programs and services.
• Perform other related duties as assigned by the OTS Directors.

Location:
The Montgomery County Intermediate Unit is located at 2 W. Lafayette St. Norristown, PA.

Work Schedule:
Monday - Friday, 7 hours/day, 12 months (260-262 days/year)

Salary:
$74,375/year - $87,500/year (T1)

About Us:
The Montgomery County Intermediate Unit, a regional educational service agency, provides dynamic, visionary leadership and effective, efficient services for constituent school districts, schools and students.

Why Should You Apply?
The MCIU offers a competitive salary and comprehensive benefits package to those who qualify. This may include

• Health and wellness benefits, including medical, dental, prescription, vision, and life insurance.
• Tuition reimbursement.
• Eligibility for federal student loan forgiveness.
• Participation in PSERS (Public School Employees' Retirement System).
• Paid time off benefits.

*The Montgomery County Intermediate Unit is only accepting INTERNAL applications from current MCIU employees or MCIU contracted staff.

The Montgomery County Intermediate Unit is an equal opportunity employer and does not discriminate in hiring on the basis of race, color, religious creed, national origin, sex, age, or disability.

Key Words:
Education
Technology
IT
School District
Montgomery County