IT Services Technician II
Apply NowCompany: Lake Washington Institute of Technology
Location: Kirkland, WA 98034
Description:
Salary: $6,909.00 Monthly
Location : Kirkland, WA
Job Type: Full-Time Permanent
Job Number: 25A016
Department: Information Technology
Divison: Information Technology Services
Opening Date: 03/10/2025
Closing Date: 3/23/2025 11:59 PM Pacific
SUMMARY OF RESPONSIBILITIES
Located just outside of Seattle, WA, Lake Washington Institute of Technology (LWTech) was founded in 1949, and is the only public institute of technology in the state of Washington. LWTech offers , , and in , including STEM-focused programs in Science, Technology, Engineering and Math.
LWTech serves the Eastside and is located within the city of Kirkland, which is situated on the eastern shore of Lake Washington. Kirkland is home to companies such as GoDaddy, Google, Astronics and EvergreenHealth, and the college is within minutes from Microsoft and Nintendo.
Learn more about LWTech's Mission, Vision, Values, and Core Themes
LWTech is committed to increasing its cultural diversity with an emphasis on equity and inclusion among its staff and faculty. We serve a student population of 6,500 that come from a variety of backgrounds. We strongly value diversity and are working to improve access and successful educational outcomes for all students. We are actively seeking applicants that will help to balance our employee workforce to align with our students and community. Questions regarding the College's commitment to diversity and our campus culture may be directed to Human Resources. For more information on our Equity, Diversity, Inclusion Council, please click on the .
Summary of Position:
Provide excellent customer service to the college community using information technology services. Serve as Tier 2 support for ITS help desk requests. Under general supervision, perform basic to advanced technical tasks related to computer hardware and operating systems, network devices and cabling, telecommunications software and hardware, printers and multi-functional devices, software applications, databases, and other devices and solutions supported by IT Services. This is an exempt position that reports to the IT Service Manager.
ESSENTIAL FUNCTIONS
QUALIFICATIONS
IT Technician & Desktop Certifications
SUPPLEMENTAL INFORMATION
Compensation & Work Schedule
Salary is $6,909.00 per month. This is a full-time, 40 hours per week position. Work hours are Monday-Friday from 10:00 am to 7:00 pm. Occasional early morning, evening and weekend hours may be required.
BenefitsMedical, Dental, Vision, Life, Disability and other insurance benefits are provided as currently administered under Public Employees Benefits Board, State Retirement Plan and a Deferred Compensation Plan; sick leave accrues at 1 day effective upon employment and vacation accrues at 25 days per year. We also offer 13 paid holidays and 4 paid personal days effective upon employment. Full time, exempt employees have access to bereavement leave, employee assistance program, free tuition, reduced childcare costs at our Early Learning Center, reduced Bus Fare, professional development opportunities and more! For further details on the benefits offered at LWTech, please visit:
Conditions of Employment
Physical Requirements
Ability to perform range of physical motions; lifting and carrying; standing, walking, sitting for long periods of time, kneeling, squatting, and stooping; and traversing up and down stairs.
Disability Accommodation
LWTech follows the Americans with Disabilities Act (ADA) and provides the following information as a guideline for applicants:
Eligibility to Work:
In compliance with the Immigration and Nationality Act, proof of authorization to work in the United States will be required at the time of hire. LWTech does not currently sponsor HB-1 visas. Other conditions that may apply will be detailed upon the offer of employment.
Applicants considered for positions at the College may be required to submit to a background check as a condition of employment. Adverse information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability for the position.
Equal Employment Opportunity Statement
Lake Washington Institute of Technology is an equal opportunity employer. Women and minority groups are strongly encouraged to apply. Lake Washington Institute of Technology does not discriminate on the basis of race, color, national origin, sex, disability, age, religion, sexual orientation, gender identity, gender expression, creed, disabled veteran status, marital status or Vietnam-era veteran status in is programs and activities. Questions regarding the College's Affirmative Action Policy may be directed to Meena Park, Vice President of Human Resources, Affirmative Action Office/Title IX Coordinator, (425) 739-8212.
Jeanne Clery Statement
Notice of Availability of Annual Security and Fire Safety Report:In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act of 1998, and as a part of the College's commitment to safety and security on campus, Lake Washington Institute of Technology(LWTech) reports the mandated information about current campus policies concerning safety and security issues, the required statistics, and other related information for the past three (3) calendar years. LWTech's Annual Safety Report (ASR) is available online at
To obtain a paper copy of the report, please visit the LWTech Safety Department located in the East Building at 11605 132nd Avenue NE Kirkland, WA 98034.
Pursuant to RCW 28B.112.080, applicants must declare whether they are the subject of any substantiated findings of sexual misconduct in any current or former employment or is currently being investigated for, or have left a position during an investigation into, a violation of any sexual misconduct policy at the applicant's current or past employers. By law, post-secondary education institutions cannot hire an applicant who does not complete this form.
CORRECTIONS OR EXTENDED NOTICES
Medical, Dental, Vision, Life, Disability and other insurance benefits are provided as currently administered under Public Employees Benefits Board, State Retirement Plan and a Deferred Compensation Plan; sick leave accrues at 1 day effective upon employment and vacation accrues at 25 days per year. We also offer 13 paid holidays and 4 paid personal days effective upon employment. Full time, exempt employees have access to bereavement leave, employee assistance program, free tuition, reduced child care costs at our Early Learning Center, reduced Bus Fare, professional development opportunities and more! For further details on the benefits offered at LWTech, please visit:
01
Please indicate the areas in which you have knowledge (check all that apply).
02
How many years of IT work experience do you have?
03
Do you have a CompTIA+ or equivalent certification?
04
Do you have experience with virtual desktop administration?
05
Lake Washington values diversity and welcomes students from all backgrounds and levels of educational attainment. In 500 words or less, please describe how you would help LWTech enhance its commitment to diversity.
06
Are you able to perform the essential functions of this position, with or without accommodation?
07
Acknowledgement of required application materials.
An LWTech application packet must contain a complete application (including education & employment history), resume, and cover letter. Please ensure your application is complete and that you attach your resume and letter before moving forward with this submission.
Required Question
Location : Kirkland, WA
Job Type: Full-Time Permanent
Job Number: 25A016
Department: Information Technology
Divison: Information Technology Services
Opening Date: 03/10/2025
Closing Date: 3/23/2025 11:59 PM Pacific
SUMMARY OF RESPONSIBILITIES
Located just outside of Seattle, WA, Lake Washington Institute of Technology (LWTech) was founded in 1949, and is the only public institute of technology in the state of Washington. LWTech offers , , and in , including STEM-focused programs in Science, Technology, Engineering and Math.
LWTech serves the Eastside and is located within the city of Kirkland, which is situated on the eastern shore of Lake Washington. Kirkland is home to companies such as GoDaddy, Google, Astronics and EvergreenHealth, and the college is within minutes from Microsoft and Nintendo.
Learn more about LWTech's Mission, Vision, Values, and Core Themes
LWTech is committed to increasing its cultural diversity with an emphasis on equity and inclusion among its staff and faculty. We serve a student population of 6,500 that come from a variety of backgrounds. We strongly value diversity and are working to improve access and successful educational outcomes for all students. We are actively seeking applicants that will help to balance our employee workforce to align with our students and community. Questions regarding the College's commitment to diversity and our campus culture may be directed to Human Resources. For more information on our Equity, Diversity, Inclusion Council, please click on the .
Summary of Position:
Provide excellent customer service to the college community using information technology services. Serve as Tier 2 support for ITS help desk requests. Under general supervision, perform basic to advanced technical tasks related to computer hardware and operating systems, network devices and cabling, telecommunications software and hardware, printers and multi-functional devices, software applications, databases, and other devices and solutions supported by IT Services. This is an exempt position that reports to the IT Service Manager.
ESSENTIAL FUNCTIONS
- Perform at first level of escalation (Tier 2) for requests sent from ITS Help Desk.
- Serve as technical resource on IT projects; perform assigned tasks on schedule and within scope.
- Function as specialist for assigned systems and solutions within LWTech's IT portfolio.
- Provide technical resolution primarily on-site; escalate unresolved requests to next level within ITS or vendor partner.
- Receive, unpack, inventory, assemble, configure, test, return, deploy, move, and surplus a wide variety of IT devices and applications.
- Coordinate vendor on-site warranty repair.
- Perform standard maintenance, preventative maintenance, modification, testing and debugging. Test according to appropriate standards.
- Review system logs and messages to identify events and errors. Track and maintain inventory, supplies, and materials.
- Research product information and review documentation; investigate and assess new software and equipment.
- Demonstrate and assist employees with software and system operations; consult and assist manufacturer's representatives in the installation of computer and network equipment and software
- Deploy applications across various environments using a System Center Configuration Manager (SCCM) to ensure efficient software distribution management
- Introductory understanding of scripting languages
- Maintain ITS documentation according to standards.
- Follow IT security procedures at all times; inform and assist college employees with IT security procedures.
- As training allows, provide backup to other ITS employees.
- Advise and inform college staff regarding department services; identify potential problem areas and make appropriate recommendations.
- Ensure areas of responsibility operate within the policies and procedures of the College and applicable governing agencies; recommend policies and procedures related to information technology services.
- Assist supervisor with department planning of goals and objectives; plan, schedule, train, and direct work activities of employees of lower classifications as assigned; assume and effectively discharge other duties as assigned.
QUALIFICATIONS
IT Technician & Desktop Certifications
- A+ Certified Computer Technician or similar preferred.
- Experience beyond supporting PC's to include Apple Products, IP Networks, mobile devices, VOIP phones, and/or classroom teaching technology.
- Associates degree or equivalent combination of education and work experience related to the above functions.
- One year minimum IT experience installing and maintaining computer software, hardware, telecommunications, or network infrastructure equipment; or providing customer technical support.
- Working technical knowledge of the latest operating systems, network protocols, and standards.
- Knowledge in deploying applications in SCCM
- Ability to read and understand all relevant documents, including OEM guides, procedural documentation, and technical manuals.
- Good customer-service orientation.
- Experience in scripting for automation and system in management
SUPPLEMENTAL INFORMATION
Compensation & Work Schedule
Salary is $6,909.00 per month. This is a full-time, 40 hours per week position. Work hours are Monday-Friday from 10:00 am to 7:00 pm. Occasional early morning, evening and weekend hours may be required.
BenefitsMedical, Dental, Vision, Life, Disability and other insurance benefits are provided as currently administered under Public Employees Benefits Board, State Retirement Plan and a Deferred Compensation Plan; sick leave accrues at 1 day effective upon employment and vacation accrues at 25 days per year. We also offer 13 paid holidays and 4 paid personal days effective upon employment. Full time, exempt employees have access to bereavement leave, employee assistance program, free tuition, reduced childcare costs at our Early Learning Center, reduced Bus Fare, professional development opportunities and more! For further details on the benefits offered at LWTech, please visit:
Conditions of Employment
- Official transcripts/certifications will be required upon employment
- Other conditions that may apply will be detailed upon the offer of employment
- Job offers are contingent upon successful completion of background/reference checks
Physical Requirements
Ability to perform range of physical motions; lifting and carrying; standing, walking, sitting for long periods of time, kneeling, squatting, and stooping; and traversing up and down stairs.
Disability Accommodation
LWTech follows the Americans with Disabilities Act (ADA) and provides the following information as a guideline for applicants:
- Ability to operate office equipment
- Ability to read and verify data and prepare various materials
- Ability to exchange information on the phone or in person
Eligibility to Work:
In compliance with the Immigration and Nationality Act, proof of authorization to work in the United States will be required at the time of hire. LWTech does not currently sponsor HB-1 visas. Other conditions that may apply will be detailed upon the offer of employment.
Applicants considered for positions at the College may be required to submit to a background check as a condition of employment. Adverse information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability for the position.
Equal Employment Opportunity Statement
Lake Washington Institute of Technology is an equal opportunity employer. Women and minority groups are strongly encouraged to apply. Lake Washington Institute of Technology does not discriminate on the basis of race, color, national origin, sex, disability, age, religion, sexual orientation, gender identity, gender expression, creed, disabled veteran status, marital status or Vietnam-era veteran status in is programs and activities. Questions regarding the College's Affirmative Action Policy may be directed to Meena Park, Vice President of Human Resources, Affirmative Action Office/Title IX Coordinator, (425) 739-8212.
Jeanne Clery Statement
Notice of Availability of Annual Security and Fire Safety Report:In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act of 1998, and as a part of the College's commitment to safety and security on campus, Lake Washington Institute of Technology(LWTech) reports the mandated information about current campus policies concerning safety and security issues, the required statistics, and other related information for the past three (3) calendar years. LWTech's Annual Safety Report (ASR) is available online at
To obtain a paper copy of the report, please visit the LWTech Safety Department located in the East Building at 11605 132nd Avenue NE Kirkland, WA 98034.
Pursuant to RCW 28B.112.080, applicants must declare whether they are the subject of any substantiated findings of sexual misconduct in any current or former employment or is currently being investigated for, or have left a position during an investigation into, a violation of any sexual misconduct policy at the applicant's current or past employers. By law, post-secondary education institutions cannot hire an applicant who does not complete this form.
CORRECTIONS OR EXTENDED NOTICES
Medical, Dental, Vision, Life, Disability and other insurance benefits are provided as currently administered under Public Employees Benefits Board, State Retirement Plan and a Deferred Compensation Plan; sick leave accrues at 1 day effective upon employment and vacation accrues at 25 days per year. We also offer 13 paid holidays and 4 paid personal days effective upon employment. Full time, exempt employees have access to bereavement leave, employee assistance program, free tuition, reduced child care costs at our Early Learning Center, reduced Bus Fare, professional development opportunities and more! For further details on the benefits offered at LWTech, please visit:
01
Please indicate the areas in which you have knowledge (check all that apply).
- Installation/maintenance of computer software
- Installation/maintenance of computer hardware
- Telecommunications
- Network Infrastructure equipment
- Providing customer technical support
02
How many years of IT work experience do you have?
- None
- 1 to 4 years
- 4 to 5 years
- 5 or more years
03
Do you have a CompTIA+ or equivalent certification?
- Yes
- No
04
Do you have experience with virtual desktop administration?
- Yes
- No
05
Lake Washington values diversity and welcomes students from all backgrounds and levels of educational attainment. In 500 words or less, please describe how you would help LWTech enhance its commitment to diversity.
06
Are you able to perform the essential functions of this position, with or without accommodation?
- Yes
- No
07
Acknowledgement of required application materials.
An LWTech application packet must contain a complete application (including education & employment history), resume, and cover letter. Please ensure your application is complete and that you attach your resume and letter before moving forward with this submission.
- I acknowledge that if my application packet - including a complete application, resume, and cover letter - is incomplete, LWTech will not consider me for this position.
Required Question