IT Solution Manager

The Solution Manager is a strategic leader responsible for orchestrating end-to-end solutions that seamlessly integrate technology, project management, service deliver, and client success. This multifaceted role encompasses the key responsibilities of a Solutions Architect, Project Manager, Service Manger, and Customer Success Manager ensuring a holistic and cohesive approach to client engagement and solution development.

Supervisory Duties:

• Manage a team of 5-10 people to include: Technicians, Account Managers, and Solution Coordinators
• Interviews and trains departmental staff
• Oversees the daily workflow of the department
• Provides constructive and timely performance evaluations

Duties and Responsibilities:

• Assess and proactively plan for the mitigation of risk factors in network design, ensuring robust and resilient solutions
• Maintain a keen understanding of the client's IT roadmap, aligning strategies with business goals and optimizing technology investments.
• Collaborate with clients to understand business goals and align technology strategies accordingly.
• Lead a technical team to deliver high-quality service that meets or exceeds service level agreements.
• Manage and lead infrastructure projects, ensuring adherence to budget, schedule, and scope
• Collaborate with Account Managers to expand solution offerings
• Facilitate strategic IT discussions with clients to enhance their business
• Develop and execute comprehensive technology roadmaps, ensuring they support the long-term objectives of the client
• Work directly with vendors, evaluate performance negotiate contracts, and ensure solutions align with client needs
• Establish and maintain effective relationships with technology vendors to support solution delivery
• Oversee incident and problem management processes
• Review Strategic Business Reviews, SOWs, and other supporting documents

Required Skills:

• Strong technical background with expertise in network design, security, and project management
• Strong communication skills to interact with clients, vendors, and internal teams
• Ability to communicate complex technical concepts to non-technical stakeholders
• Ability to lead and mentor technical teams
• Ability to apply business acumen and strategy to advise on technology planning
• Strong analytical and problem-solving skills
• Strong understanding of MSP, Security, and Cloud business models
• Demonstrate the ability to handle several projects simultaneously

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift 15 pounds or more at times
• Must be able to travel offsite for client meetings