IT Support Manager
Apply NowCompany: Gridiron IT
Location: Tampa, FL 33602
Description:
GridIron IT is seeking a IT Support Manager local to Tampa, FL.
Responsibilities
Bonus Experience
Responsibilities
- Manage a team of IT Support Technicians
- Setup, deploy, and manage Apple hardware and internal software systems using MDM systems and automation
- Work with colleagues to administer security patches and upgrades to maintain compliance
- Triage help desk tickets, assigning to Member Support Operations, IT Admins, etc
- Research and implement well-thought IT solutions and training staff on how to use them
- Assist in onboarding new employees and providing escalated technical support for hardware/software issues
- 5+ years of IT experience
- 2+ years of experience supervising technical staff
- Familiarity with a macOS environment
- Experiencing working in a 24/7 environment
- Effective leadership skills in a fast-paced environment
- Experience diagnosing, debugging and resolving complex technical issues
- Experience in Linux/Unix based systems administration, security, networking, and complex hardware configurations
- Experience managing Apple macOS devices in an enterprise environment
- Experience managing a Windows environment
- Experience with scripting languages in a Unix environment - such as Python, Bash or Ruby
- Ability to pay close attention to detail while performing technical tasks
- Ability to write clear technical documentation, manuals, and IT policies
- Excellent time management, organizational, written, and verbal communication skills
Bonus Experience
- Knowledge of Swift or Objective C
- Knowledge of Powershell
- Experience with JIRA
- Experience with Google Workplace / GSuite Management
- Experience with Jamf
- Experience with DaaS (Desktop as a Service) solutions and Meraki network hardware