IT Support Specialist with Security Clearance

Job Details IT Support Specialist ***U. S Citizenship Required*** We are looking for an IT professional to provide on-site Tier 2.5 support at one of the below locations. This includes planning and delivery of customer support services including installation, troubleshooting, user assistance, and training. Site locations: Battle Creek, MI Dayton, OH Columbus, OH Ft. Belvoir / Springfield, VA Philadelphia, PA Warner Robbins, GA Richmond, VA Tracy, CA New Cumberland, PA Oklahoma City, OK Job Responsibilities * Diagnosing and resolving problems in response to customer reported incidents * Planning and analysis of work processes, * Researching and reporting trends and patterns of problems * Developing training materials and performing computing/information system training sessions, * Developing and maintaining problem tracking databases, * Installing, troubleshooting, and maintaining hardware and software, * Performing backup and recovery operations * Consulting with users to identify needs and requirements * Conducting feasibility studies and trade-off analyses * Preparing business cases, and ensuring the rigorous application of information security/Cybersecurity policies, principles, and practices * Support spans desktop, server, and network components. Minimum Qualifications * Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience; * Six (6) years of progressive experience in the field of Information Processing, three (3) of which are specialized in Information Processing and involve a range of hardware/software solutions, two (2) of which are concentrated, hand-on experience in installing, diagnosing problems, and training customers in the use of software and hardware. Security/Certification Requirements * Security + Certification * Sensitivity Level: IT-I Critical Sensitive * Computing Environment: MCSE: 2012, MCSA:WS2012, MCSE 2016, MCSA:WS2016, MC Azure SAE, Microsoft Certified Azure SEA, Microsoft Certified Azure Administrator Associate or DLA approved CE. * Must have IA and Computing Environment Certifications PRIOR to starting Other Preferred Job Specific Skills * Advanced knowledge of Microsoft Operating Systems and products that include Microsoft Windows 7 & 8, Windows Servers, Microsoft Office and SharePoint 2013, Microsoft Lync 2013. * Applies standard methodology, techniques, procedures and criteria. * Ability to analyze, troubleshoot and resolve complex system hardware, software or networking related problems. * Ability to plan and coordinate the deployment of new technology and resolve technical problems individually and as a senior project participant. #CJpost