IT Systems Administrator II (SOS #30202)
Apply NowCompany: State of New Mexico
Location: Santa Fe, NM 87507
Description:
$34.05 - $54.48 Hourly
$70,826 - $113,321 Annually
This position is a Pay Band IE
Posting Details
The mission of the Office of the Secretary of State (SOS) is to administer elections and government ethics in accordance with state and federal law and to maintain and provide access to the instruments vital to the efficient operation of state government. It is also the mission of the Secretary of State to file and maintain records vital to the interests of commerce and industry.
The IT Division is overseen by the Chief Information Officer, and it is responsible for all aspects of IT operations and strategic planning in support of the Office. The IT Division maintains the information systems which host two of our three primary lines of business, as well as the servers and technology infrastructure that is necessary to enable the internal functions of the Office. These information systems are hosted on SOS-owned equipment that is housed at the New Mexico State Data Center. In addition, the IT Division provides excellent customer service to the SOS's office staff who are responsible for engaging with the people and businesses of New Mexico.
To learn more about the Secretary of State, please visit our website: https://www.sos.nm.gov/
THIS POSTING WILL BE USED FOR ONGOING RECRUITMENT AND MAY CLOSE AT ANY TIME. APPLICANT LISTS MAY BE SCREENED MORE THAN ONCE.
Why does the job exist?
This job exists primarily to manage and support the computer systems, software, and peripheral technology that are used by the end-users at the Secretary of State (SOS). Keeping these computers secure against cyber threats and in top working order ensures that the SOS's staff have the tools they need to readily execute the Office's mission. This position also assists with the administration of the SOS's servers, storage, and backup systems in a highly virtual environment.
As a member of the infrastructure team, this position provides remote and in-person support to the SOS's employees. This position operates under general supervision regarding work priorities and uses problem solving to minimize system downtime and work interruptions.
How does it get done?
This position's key responsibilities include:
1. Management, administration, and operations of the desktop computing environment
2. Active Directory administration
3. Email administration including user accounts and distribution lists
4. Software management for local and remote users
5. Service desk system administration
6. Customer Service and Support
7. Staff onboarding and offboarding
8. Responding to and mitigating cybersecurity threats and vulnerabilities
9. Server and storage administration
Who are the customers?
This position reports to the Deputy IT Division Director and serves to support the missions of the Office and the IT Division. It has frequent interaction with the SOS's employees and occasional contact with external customers and members of the public.
Ideal Candidate
The ideal candidate should have:
1. Five years of proven experience as a help desk technician or other customer support role related to IT
2. Bachelor's degree in Computer Science, Management of Information Systems, Information Technology, or similar technical degree
3. Five years of experience supporting Microsoft Windows computers and servers in a business environment
4. Experience with VMware virtualization technology
5. Demonstrated experience with automating repetitive tasks
6. Current and relevant certification such as CompTIA Security+
Minimum Qualification
Bachelor's degree in Computer Science, Management Information Systems (MIS), Information Technology, Engineering, or similar technical degree and two (2) years of experience in systems administration. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling six (6) years may substitute for the required education and experience.
Substitution Table
These combinations of education and experience qualify you for the position:
Education Experience Education Experience 1 High School Diploma or Equivalent AND 6 years of experience OR High School Diploma or Equivalent AND 6 years of experience 2 Associate's degree in the field(s) specified in the minimum qualification AND 4 years of experience Associate's degree or higher in any field AND 6 years of experience 3 Bachelor's degree in the field(s) specified in the minimum qualification AND 2 years of experience 4 Master's degree or higher in the field(s) specified in the minimum qualification AND 0 years of experience
Education and years of experience must be related to the purpose of the position.
If Minimum Qualification requires a specific number of "semester hours" in a field (e.g. 6 semester hours in Accounting), applicants MUST have those semester hours in order to meet the minimum qualifications. No substitutions apply for semester hours.
Employment Requirements
Must possess and maintain a valid Driver's license and be able to obtain a defensive driving course certification within six months of hire date including pass a background check, as a condition of continued employment.
Working Conditions
Work is performed in an office setting with exposure to Visual/Video Display Terminal (VDT) and extensive phone and personal computer usage. Direct client interaction and some travel may be required.
Supplemental Information
Do you know what Total Compensation is? Click here
Agency Contact Information: Gregory Rockstroh (505) 490-0584 Email
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit Position
This position is not covered by a collective bargaining agreement.
$70,826 - $113,321 Annually
This position is a Pay Band IE
Posting Details
The mission of the Office of the Secretary of State (SOS) is to administer elections and government ethics in accordance with state and federal law and to maintain and provide access to the instruments vital to the efficient operation of state government. It is also the mission of the Secretary of State to file and maintain records vital to the interests of commerce and industry.
The IT Division is overseen by the Chief Information Officer, and it is responsible for all aspects of IT operations and strategic planning in support of the Office. The IT Division maintains the information systems which host two of our three primary lines of business, as well as the servers and technology infrastructure that is necessary to enable the internal functions of the Office. These information systems are hosted on SOS-owned equipment that is housed at the New Mexico State Data Center. In addition, the IT Division provides excellent customer service to the SOS's office staff who are responsible for engaging with the people and businesses of New Mexico.
To learn more about the Secretary of State, please visit our website: https://www.sos.nm.gov/
THIS POSTING WILL BE USED FOR ONGOING RECRUITMENT AND MAY CLOSE AT ANY TIME. APPLICANT LISTS MAY BE SCREENED MORE THAN ONCE.
Why does the job exist?
This job exists primarily to manage and support the computer systems, software, and peripheral technology that are used by the end-users at the Secretary of State (SOS). Keeping these computers secure against cyber threats and in top working order ensures that the SOS's staff have the tools they need to readily execute the Office's mission. This position also assists with the administration of the SOS's servers, storage, and backup systems in a highly virtual environment.
As a member of the infrastructure team, this position provides remote and in-person support to the SOS's employees. This position operates under general supervision regarding work priorities and uses problem solving to minimize system downtime and work interruptions.
How does it get done?
This position's key responsibilities include:
1. Management, administration, and operations of the desktop computing environment
2. Active Directory administration
3. Email administration including user accounts and distribution lists
4. Software management for local and remote users
5. Service desk system administration
6. Customer Service and Support
7. Staff onboarding and offboarding
8. Responding to and mitigating cybersecurity threats and vulnerabilities
9. Server and storage administration
Who are the customers?
This position reports to the Deputy IT Division Director and serves to support the missions of the Office and the IT Division. It has frequent interaction with the SOS's employees and occasional contact with external customers and members of the public.
Ideal Candidate
The ideal candidate should have:
1. Five years of proven experience as a help desk technician or other customer support role related to IT
2. Bachelor's degree in Computer Science, Management of Information Systems, Information Technology, or similar technical degree
3. Five years of experience supporting Microsoft Windows computers and servers in a business environment
4. Experience with VMware virtualization technology
5. Demonstrated experience with automating repetitive tasks
6. Current and relevant certification such as CompTIA Security+
Minimum Qualification
Bachelor's degree in Computer Science, Management Information Systems (MIS), Information Technology, Engineering, or similar technical degree and two (2) years of experience in systems administration. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling six (6) years may substitute for the required education and experience.
Substitution Table
These combinations of education and experience qualify you for the position:
Education Experience Education Experience 1 High School Diploma or Equivalent AND 6 years of experience OR High School Diploma or Equivalent AND 6 years of experience 2 Associate's degree in the field(s) specified in the minimum qualification AND 4 years of experience Associate's degree or higher in any field AND 6 years of experience 3 Bachelor's degree in the field(s) specified in the minimum qualification AND 2 years of experience 4 Master's degree or higher in the field(s) specified in the minimum qualification AND 0 years of experience
Education and years of experience must be related to the purpose of the position.
If Minimum Qualification requires a specific number of "semester hours" in a field (e.g. 6 semester hours in Accounting), applicants MUST have those semester hours in order to meet the minimum qualifications. No substitutions apply for semester hours.
Employment Requirements
Must possess and maintain a valid Driver's license and be able to obtain a defensive driving course certification within six months of hire date including pass a background check, as a condition of continued employment.
Working Conditions
Work is performed in an office setting with exposure to Visual/Video Display Terminal (VDT) and extensive phone and personal computer usage. Direct client interaction and some travel may be required.
Supplemental Information
Do you know what Total Compensation is? Click here
Agency Contact Information: Gregory Rockstroh (505) 490-0584 Email
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit Position
This position is not covered by a collective bargaining agreement.