IT Systems Administrator

Job Details

Level
Experienced

Job Location
Main Office - Commerce City, CO

Position Type
Full Time

Education Level
Not Specified

Salary Range
$85000.00 - $104000.00 Salary

Travel Percentage
Negligible

Job Shift
Day

Job Category
Information Technology

Description

SUMMARY OF POSITION:

The Systems Administrator is responsible for the maintenance and ongoing development of the technology infrastructure supporting a 911 call and data center. This includes critical components such as desktop systems, servers, applications, databases, and networking equipment. The role requires a blend of technical expertise, organizational capabilities, and strong interpersonal skills to effectively manage a dynamic and multi-faceted IT environment. The Systems Administrator must demonstrate the ability to evaluate complex technical issues and implement practical solutions that address both immediate needs and long-term strategic goals. Operating with a high level of initiative and independence, the incumbent works within broad program guidelines under the general direction of the IT Manager. This position also includes participation in a scheduled on-call rotation to support 24/7 operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

(The following statements are illustrative of the duties and responsibilities of the position and do not list every duty that may be required of the employee for this position. Adcom911 retains the right to change the duties and responsibilities of the position at any time without notice.)

• Administer and support the Microsoft application environment, ensuring optimal performance and availability.
• Respond to and resolve help desk support tickets from users across multiple agencies in a timely and effective manner.
• Oversee Storage Area Network (SAN) operations, including configuration, maintenance, and monitoring.
• Diagnose and resolve system issues; proactively identify risks and implement preventative measures to maintain system integrity.
• Analyze user and system requirements; develop technical documentation, standard operating procedures, and end-user training materials.
• Administer multiple databases and servers, including management of Active Directory services and VMware virtual infrastructure.
• Design, implement, and maintain disaster recovery systems for network, data, and telecommunications; develop comprehensive recovery plans for critical infrastructure.
• Assist in the development and maintenance of Standard Operating Procedures (SOPs).
• Evaluate, recommend, install, and support hardware and software solutions specific to Emergency Communications Systems.
• Participate in systems design, including project scoping, timeline development, and implementation planning.
• Foster and maintain collaborative relationships with internal teams and external stakeholders; demonstrate sound judgment while representing the agency.
• Provide technical support and guidance to internal users with diverse levels of IT proficiency to ensure smooth operational continuity.
• Perform basic troubleshooting and configuration of networking hardware including switches, firewalls, VPNs, NAS devices, and wireless access points.
• Collaborate with cross-functional teams to develop and implement system enhancement plans.
• Gather and integrate technology requirements from member agencies to ensure systems meet operational needs.
• Actively support and embody the mission, vision, and core values of Adcom911.
• Participate in on-call rotations as required to ensure 24/7 system availability and response.
• Perform additional technology-related tasks and projects as assigned.

Qualifications

POSSESSION OF OR ABILITY TO OBTAIN THE FOLLOWING LICENSES AND CERTIFICATIONS:

• Valid Unrestricted Colorado Identification Card or Passport.
• CJIS Certification

NECESSARY KNOWLEDGE, SKILLS AND ABILITIES:

• Technical Proficiency - Operates and navigates various computer programs with confidence; maintains foundational knowledge of networking, server infrastructure, and operating systems.
• Technical Troubleshooting - Applies working knowledge to effectively identify, diagnose, and resolve issues related to operational equipment, software, and system configurations.
• Analytical Thinking - Demonstrates strong analytical and problem-solving abilities to support informed decision-making and continuous system improvements.
• Training Support - Assists with personnel training and provides technical guidance to build internal capabilities and ensure consistent knowledge transfer.

• Self-Management - Sets realistic personal and professional goals, manages time effectively, and ensures tasks and assignments are completed with a high level of attention to detail.
• Adaptability - Adjusts quickly to changes in workload, scheduling, or unexpected tasks; maintains productivity in a dynamic IT environment.
• Composure Under Pressure - Stays calm and focused in high-stress situations; efficiently prioritizes tasks and manages multiple responsibilities.
• Accountability - Consistently demonstrates responsibility, commitment, and reliability in completing assigned work and supporting operational needs.
• Communication - Clearly and concisely conveys technical and non-technical information in both verbal and written formats; effectively presents complex findings to a variety of audiences.
• Stakeholder Communication - Maintains professional communication with internal staff and external agency partners to support collaborative operations and service continuity.
• Customer Service Orientation - Provides responsive, courteous, and effective support; consistently focused on user satisfaction and service excellence.
• Interpersonal Skills - Demonstrates empathy, tact, and professionalism in interactions with individuals from diverse backgrounds and technical skill levels.
• Conflict Resolution & Team Collaboration - Effectively manages interpersonal and organizational conflict; promotes a positive, team-oriented work environment.
• Professionalism & Leadership - Displays a positive attitude, professional demeanor, and the ability to motivate and counsel others constructively.

MINIMUM QUALIFICATIONS

EDUCATION AND EXPERIENCE:

• Minimum of three (3) years of progressively responsible IT experience, including technical support and system administration in a multi-system environment.
• Bachelor's degree in a computer-related field (e.g., Computer Science, Management Information Systems, Information Systems) is preferred; equivalent professional experience may be considered in lieu of a degree.
• Proven experience working in a Microsoft enterprise environment, including:
  • Windows Server versions 2016 through 2022
  • Windows 10 and 11 operating systems
  • Microsoft Office 365 administration
  • VMware virtualization platforms
  • NetApp storage systems
• Hands-on experience with public safety software such as Tritech / CentralSquare CAD, or other 911 dispatch systems, is highly desirable.
• Strong application and database administration experience, with preference for:
  • Microsoft SQL Server 2019 and 2022
• Familiarity with Cisco network infrastructure and related technologies.
• Effective communication, collaboration, and coordination skills in a cross-functional team environment.
• Experience working in public safety, emergency services, or local government IT environments is preferred.

CONDITIONS OF EMPLOYMENT:

• Must pass a pre-employment criminal background check.
• Will be required to attain CJIS clearance upon hire
• Successful candidate must submit to post-offer, pre-employment physical examination and medical history check, if required.

WORKING CONDITIONS AND PHYSICAL Requirements

• Physical Demands - Regular standing and sitting; requiring the ability to lift a maximum of 40 pounds; occasional lifting, carrying, walking and standing; hand/eye coordination for operation of computer keyboard; vision for review and analysis of data and reports; frequent speech communication, hearing and listening to maintain communication with employees and agencies. This job requires normal hearing and color vision
• Work Environment - Works in a clean, comfortable environment. Some exposure to noise and unpleasant situations.
• Equipment Used - Personal computer, console equipment and other job-related general office equipment and tools.