IT Systems Engineer III

Job Description
Responsible for technical engineering, implementation and support of technologies deployed at the Bank. Develop and support capacity planning, disaster recovery, datacenter management, backups, documentation, server-based applications, and advanced troubleshooting across all technology components. Ensure established service level agreements are met.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Automate everything mentality utilizing PowerShell, Terraform, or any other configuration management tool.
• Ensure that enterprise computing resources are available to the end users at all times.
• Design, maintain and manage server, network, and application environments in various iterations including cloud services.
• Provide recommendation for system architecture upgrades, migrations, and new deployments.
• Interact with all system vendors to resolve problems quickly and accurately.
• Develop documentation of critical system infrastructure and applications within the operating environment.
• Update key systems as needed to ensure regulatory compliance. Systems such as (but not limited to) VMware vSphere, Microsoft 365, VMware Horizon, Meraki
• Plan and expand the enterprise systems infrastructure. Coordinate systems capabilities with user and business needs while anticipating future requirements of both the internal systems and end users.
• Act as technical resource for staff within the Information Technology department.
• Deliver successful change management and maintenance scheduling.
• Remediate system vulnerabilities, and escalate unpatched issues while adhering to SLAs.
• Architect and troubleshoot network segments.
• Serve as point of escalation for IT Systems Engineers and Systems Support installation, sustainment, troubleshooting and repair of computer hardware, peripherals, software applications, and third-party Technology Service Providers.
• Adhere to industry regulations and best practices for continuity, security, and integrity of the IT systems.
• Support, transfer knowledge, and mentor other department employees.
• Ability to adhere to Needham Bank's Core Values (Focus on Customer Relationship, Embrace Change, Work as a Team, Be an Asset to Your Community, Always Learn, and Do the Right Thing).
• Implement and document standard procedures for server build, to maintain security, business continuity and regulatory compliance.

Experience and Skills
EDUCATION & EXPERIENCE

• Bachelor's Degree in Computer Science or equivalent.
• A minimum of 10 years of experience with developing and managing key infrastructure
• A minimum of 5 years of working experience with VMware (vSphere and Horizon), Windows and Linux server, server hardware.
• A minimum of 5 years writing PowerShell scripts to automate software installations, modify registry and files/folders as well as harden Windows operating systems including Windows 10, 11, and Windows Server 2016 and 2019.
• Experience with Qualys and remediating vulnerabilities is highly desirable.
• Experience with Cloud services, SSO and MFA tools such as Okta, Microsoft Authenticator, Duo are desirable.
• Proficient in managing and troubleshooting a secured Windows environment (Active Directory/Azure AD).
• Working experience with configuration & automation management tools such as Intune and Terraform.
• Secondary technologies: Networking (layer 2/3), Microsoft SQL Server, Microsoft Exchange, SD-WAN.
• Strong IT operations and engineering background
• Strong technical background, strong written and oral communication skills, project management skills.
• Ability to communicate technical details to non-technical and executive audiences.
• The ability to work independently as well as within a team environment.
• Ability to spot problematic areas, analyze solutions, propose resolutions, and coordinate their implementation.

WORKING CONDITIONS/PHYSICAL DEMANDS

• Normal business office environment.
• Must be able to lift 50lbs on occasions.
• Must be able to work flexible hours to address system upgrades or problem resolution.
• Ability to work in a fast-paced environment.
• Able to manage multiple projects and deliverables concurrently, keeping stakeholders and supervisors informed of progress.
• Must be able to interact and communicate effectively across departments.