IT Systems Manager

About BridgeBio

BridgeBio is a biopharmaceutical company founded to discover, create, test, and deliver transformative medicines to treat patients who suffer from genetic diseases and cancers with clear genetic drivers. We bridge the gap between remarkable advancements in genetic science in academic institutions and the delivery of meaningful medicines to patients. Founded in 2015, the company has built a portfolio of 20+ drug development programs ranging from preclinical to late-stage development in multiple therapeutic areas including genetic dermatology, precision oncology, cardiology, endocrinology, neurology, pulmonology, and renal disease, with two approved drugs.

Our focus on scientific excellence and rapid execution aim to translate today's discoveries into tomorrow's medicines. We have U.S. offices in San Francisco, Palo Alto, and Raleigh, with small satellites in other parts of the country. We also have international offices in Montreal, Canada, and Zurich, Switzerland, and are expanding across Europe.

To learn more about our story and company culture, visit us at https://bridgebio.com
Who You Are

You are a strategic and technically proficient IT Systems Manager / Sr. Business Analyst passionate about supporting commercial and medical processes through innovative technology solutions. You excel in managing complex IT systems and enjoy working in a dynamic, fast-paced environment. Your expertise in platforms like Veeva CRM, Commercial Data Warehouse, Veeva Align, PromoMats, Events Management Platform, Adobe Marketo, and Grant Management makes you a valuable asset to our team.
Responsibilities

Systems Management:

• Manage IT systems supporting Commercial and Medical Affairs teams, including Veeva CRM, Adobe Marketo, Commercial Data Warehouse, Veeva Align, PromoMats, Events Management Platform, Grant Management, and related integrations
• Act as the IT subject matter expert and trusted advisor for internal stakeholders, maintaining strong vendor relationships
• Oversee systems backlog and release management, driving continuous improvements to align with evolving business needs
• Provide comprehensive systems administration and technical support, addressing incidents and service requests, developing training materials, escalating issues, coordinating with vendors, and conducting periodic compliance reviews

Business Support:

• Collaborate with Commercial and Medical Affairs teams to understand their processes and requirements, providing technical support and training for effective system utilization
• Develop and maintain detailed system documentation and user guides
• Engage with key stakeholders, including senior management, to translate their requirements into actionable IT initiatives
• Identify process improvements and system enhancements opportunities, implementing strategic changes to optimize efficiency and user satisfaction

Data Management:

• Ensure data integrity, accuracy, and security within CRM and MDM integrations for HCP, HCO, and affiliation data
• Identify business needs for dashboards, reporting, and KPIs and work closely with vendors to implement tailored solutions
• Develop and enforce robust data management and governance policies, ensuring regular data clean-ups and reviews

Project Management:

• Communicate effectively with senior management and key stakeholders, providing clear updates on project and release deliverables, assessing risks, allocating resources, and managing budgets
• Coordinate with cross-functional teams, including Sales, Marketing, and Medical Affairs, to ensure project success

No matter your role at BridgeBio, successful team members are:

• Patient Champions, who put patients first and uphold strict ethical standards
• Entrepreneurial Operators, who drive toward practical solutions and have an ownership mindset
• Truth Seekers, who are detailed, rational, and humble problem solvers
• Individuals Who Inspire Excellence in themselves and those around them
• High-quality executors, who execute against goals and milestones with quality, precision, and speed

Education, Experience & Skills Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field
• Minimum of 8 years of progressively responsible experience in related roles, including at least 3 years of IT Systems management experience in a pharmaceutical, biotechnology, or related environment
• Experience with Veeva CRM, Veeva Align, Salesforce, Adobe Marketo, PromoMats, and Pharma or Commercial MDM data analytics and data warehousing
• Strong understanding of pharmaceutical commercial and medical affairs operations
• Proven ability to lead complex integrated solutions, planning, design, and implementation
• Demonstrated success in managing multiple concurrent priorities
• Advanced project management skills; PMP or PRINCE2 certification is a plus
• Proficiency in data analytics tools and techniques
• Expertise in change management and ensuring smooth transitions during system upgrades
• Knowledge of regulatory compliance in the pharmaceutical industry (e.g., FDA, GDPR, HIPAA)
• Experience with cloud platforms (e.g., AWS, Azure) and understanding of cloud-based solutions
• Knowledge of cybersecurity best practices and experience implementing security measures
• Strong vendor management skills, including contract negotiation
• Exceptional communication and collaboration skills
• Strategic thinker with the ability to innovate and drive continuous improvement
• Customer-focused with a strong emphasis on enhancing user experience
• Strong analytical and problem-solving abilities, focusing on delivering practical and effective solutions
• Highly motivated, with a demonstrated ability to drive results and continuous improvement
• Ability to operate effectively in a cross-functional/matrix environment
• High level of personal integrity, consistent with BridgeBio's values

What We Offer

• Patient Days, where we are fortunate to hear directly from individuals living with the conditions we are seeking to impact throughout the year and learn how we can improve our efforts
• A culture inspired by our values: put patients first, think independently, be radically transparent, every minute counts, and let the science speak
• An unyielding commitment to always putting patients first. Learn more about how we do this here
• A de-centralized model that enables our program teams to focus on advancing science and helping patients. Our affiliate structure is designed to eliminate bureaucracy and put decision-making power in the hands of those closest to the science
• A place where you own the vision - both for your program and your own career path
• A collaborative, fast-paced, data-driven environment where we inspire ourselves and each other to always perform at the top of our game
• Access to learning and development resources to help you get in the best professional shape of your life
• Robust and market-competitive compensation & benefits package (Base, Performance Bonus, Equity, health, welfare & retirement programs)
• Flexible PTO
• Rapid career advancement for strong performers
• Potential ability to work on multiple BridgeBio Pharma programs across multiple therapeutic areas over time
• Partnerships with leading institutions
• Commitment to Diversity, Equity & Inclusion

At BridgeBio, we strive to provide a market-competitive total rewards package, including base pay, an annual performance bonus, company equity, and generous health benefits. Below is the anticipated salary range for candidates for this role who will work in California. The final salary offered to a successful candidate will depend on several factors that may include but are not limited to the type and length of experience within the job, type, and length of experience within the industry, educational background, location of residence and performance during the interview process. BridgeBio is a multi-state employer, and this salary range may not reflect positions based in other states.

Salary

$140,000-$170,000 USD