IT Systems Specialist
Apply NowCompany: The Private Suite LAX LLC
Location: El Segundo, CA 90245
Description:
Who We Are
PS is a luxury hospitality company that builds and operates private terminals for commercial flights. PS currently operates at Los Angeles International Airport and Hartsfield-Jackson Atlanta International Airport and is developing new terminals at Dallas Fort Worth International Airport and Miami International Airport. Far removed from the chaos of the surrounding airport and just steps away from the airfield, PS offers the ease, privacy, and security of the private flight experience for commercial travel.
With unprecedented access, PS has the only private partnership with both TSA and Customs and Border Protection, our guests move seamlessly through arrivals and departures. A team of expert Agents works behind the scenes to choreograph every step of the pre- or post-flight experience. Sail through our private, line-free TSA screening, access dedicated customs and immigration services on arrival, and relax as our trained drivers escort you across the airfield directly to/from your aircraft. All without stepping inside the Airport. Guests also enjoy private suites, chef-prepared food, spa services, and more, all while our Control Room coordinates with government, security, and airline officials to ensure the utmost efficiency, safety, and privacy.
Waiting in lines, maneuvering through crowds, and handling unwieldy luggage are things of the past at PS. So is the airport experience you've come to know. PS is a new alternative to commercial air travel, with unwavering service, seamless access, and inspired experience.
PS aims to be in every major airport in the US.
The Role: IT Systems Specialist
The IT Systems Specialist will be responsible for the efficient administration, operation and maintenance of all computer systems, office systems, AV, and voice communications within the organization. The role will be handling 2nd level support, and on occasion 1st level support when needed.
This role involves understanding various technologies/concepts (SaaS, IoT, IAM, ITSM, etc), engaging with stakeholders, maintaining exceptional customer support for PS employees, and assisting in the developing/deploying solutions which align with the long-term success of PS. This role will also assist in the support of server and network infrastructure maintenance, policy enforcement, and solutions implementation.
This position will report to Sr. IT Manager
Responsibilities & Expectations
Requirements
Education: Bachelor's degree in computer science, Information Technology, or equivalent experience.
Experience: 2-3 years proven experience performing at a systems administrator level working in an on premise and cloud-based environment.
Technical Skills:
Self-motivation: The ability to operate independently with minimal direction, possessing a drive to learn and gain experience beyond the current position.
Communication: Effective communication and interpersonal skills, with the ability to interact effectively with stakeholders, vendors, and end-users at all levels.
Problem Solving: Strong analytical and problem-solving skills, with a proactive approach to identifying and addressing issues.
Full Time Employee Benefits
Compensation range $85,000 - $95,000/annually (depending on experience). This is a full-time, Exempt role.
PS is an equal-opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis. PS considers for employment qualified applicants with criminal histories consistent with applicable federal, state, and local law.
PS is a luxury hospitality company that builds and operates private terminals for commercial flights. PS currently operates at Los Angeles International Airport and Hartsfield-Jackson Atlanta International Airport and is developing new terminals at Dallas Fort Worth International Airport and Miami International Airport. Far removed from the chaos of the surrounding airport and just steps away from the airfield, PS offers the ease, privacy, and security of the private flight experience for commercial travel.
With unprecedented access, PS has the only private partnership with both TSA and Customs and Border Protection, our guests move seamlessly through arrivals and departures. A team of expert Agents works behind the scenes to choreograph every step of the pre- or post-flight experience. Sail through our private, line-free TSA screening, access dedicated customs and immigration services on arrival, and relax as our trained drivers escort you across the airfield directly to/from your aircraft. All without stepping inside the Airport. Guests also enjoy private suites, chef-prepared food, spa services, and more, all while our Control Room coordinates with government, security, and airline officials to ensure the utmost efficiency, safety, and privacy.
Waiting in lines, maneuvering through crowds, and handling unwieldy luggage are things of the past at PS. So is the airport experience you've come to know. PS is a new alternative to commercial air travel, with unwavering service, seamless access, and inspired experience.
PS aims to be in every major airport in the US.
The Role: IT Systems Specialist
The IT Systems Specialist will be responsible for the efficient administration, operation and maintenance of all computer systems, office systems, AV, and voice communications within the organization. The role will be handling 2nd level support, and on occasion 1st level support when needed.
This role involves understanding various technologies/concepts (SaaS, IoT, IAM, ITSM, etc), engaging with stakeholders, maintaining exceptional customer support for PS employees, and assisting in the developing/deploying solutions which align with the long-term success of PS. This role will also assist in the support of server and network infrastructure maintenance, policy enforcement, and solutions implementation.
This position will report to Sr. IT Manager
Responsibilities & Expectations
- IT system administration, implementation, maintenance, and troubleshooting including, but not limited to, all corporate and hospitality IT systems such as email, IAM, point of sales, VOIP, audio visuals, and office applications.
- Strong collaboration with the Cybersecurity/Risk team to secure IT systems by implementing strict security measures and monitoring for potential threats. Ensure adherence to relevant regulations and standards like NIST CSF, GDPR, CCPA, PCI DSS, among others.
- Endpoint protection, deployment/provisioning, policy enforcement, audit, and patch management. This includes mobile device management.
- Provide 2nd level support to all team members indirectly or directly. Field 1st level support tickets when needed, such as installing and upgrading software, installing hardware, and configuring systems and applications. Identify areas of improvement for ITSM and ITAM best practices.
- Continuous improvement of existing tools to increase their utilization through feature adaptation, identification and refinement of workflows.
- Collaborate with relevant stakeholders and systems engineers on corporate projects during and post deployment to ensure systems meet expected outcomes.
- Maintain cordial relationships with third party vendors as acting point of contact for all current and future IT projects.
- Work with systems engineers to monitor system performance, identify and remediate vulnerabilities, upgrade infrastructure to boost efficiency and reliability, and manage alerts based on set policies.
- Technical documentation including daily operational procedures. Disaster recovery and business continuity exercises and implementation. Conduct technical presentations.
- Ability to work Weekends, Holidays and after hours as needed.
Requirements
Education: Bachelor's degree in computer science, Information Technology, or equivalent experience.
Experience: 2-3 years proven experience performing at a systems administrator level working in an on premise and cloud-based environment.
Technical Skills:
- Strong experience working with cloud services such as O365 and Azure family of products.
- Knowledge of IAM/IdP systems like Entra/Azure Active Directory, Microsoft Active Directory; experience configuring SSO applications.
- Experience in IT systems administration, IT service management, and IT asset management.
- Basic understanding of networking and skills like LAN/WAN administration, ACL administration, VPN configuration/administration, DNS administration; experience with WAF and Zero Trust technologies.
- In-depth knowledge of commonly used workstation and mobile operating systems.
- Licenses/Certifications: ITIL, MS Certified.*, MS 365 Certified.*, Network+ or related certifications preferred.
- Cursory knowledge of PowerShell, Azure CLI, or the desire to learn these platforms within the first year of employment.
Self-motivation: The ability to operate independently with minimal direction, possessing a drive to learn and gain experience beyond the current position.
Communication: Effective communication and interpersonal skills, with the ability to interact effectively with stakeholders, vendors, and end-users at all levels.
Problem Solving: Strong analytical and problem-solving skills, with a proactive approach to identifying and addressing issues.
Full Time Employee Benefits
- Employee benefits include medical, dental, vision, life insurance, long-term and short-term disability
- 401K retirement plan with company matching
- Health and Dependent care FSA and HSA with company matching
- Merit-based raises and bonuses
- Unlimited PTO
- Monthly health & wellness and cell phone reimbursement.
- Paid training
- Parental benefits 100% paid up to 6 weeks.
- Friends & Family Discounted PS Use.
- Tuition Reimbursement.
- A great career path with promotion opportunities
Compensation range $85,000 - $95,000/annually (depending on experience). This is a full-time, Exempt role.
PS is an equal-opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis. PS considers for employment qualified applicants with criminal histories consistent with applicable federal, state, and local law.