IVR Senior Developer

Job Summary
The Developer designs, develops, and tests solutions based on the functional and technical specifications to meet quality & performance requirements. They are expected to be proficient in C#, Microservices, Cloud Architecture and API's, to develop applications. The developer approaches software holistically, catering to both user experience and functionality. The developer dabbles in emerging technologies (e.g., machine learning, internet of things and Artificial Intelligence etc.) to develop solutions that improve business performance (e.g., proactive customer service, outage management, grid balancing, fraud detection, IoT security).
The Senior level performs assigned tasks under minimal guidance from Team Leader.
Job Responsibilities

Support and enhance a Natural Language Interactive Voice Response (IVR) solution.

Collaborate with business users, system analysts, developers, and ecosystem partners to bring innovative ideas from conception to launch at scale.

Assist in analyzing and researching new and existing products, procedures, and/or workflow needs associated with business systems.

Work in an iterative/Agile environment and be a strong team player.

Adopt emerging technologies and launch products / services faster with rapid prototyping & iterative methods.

Proven ability to take prototypes to production, following engineering best practices.

Build, configure, or customize the technical solution (reusable components, preconfigured solutions, cloud solution and services)

Work very closely with the System Architect and multiple Technology teams to champion the adoption of patterns, platforms, and tools to support the usage and conformity of solution architecture.

Manage automation and monitor application integration as code iteratively goes through assembly and product tests.

IVR Senior Developer
Basic Qualifications

Bachelor's degree and 5 years of related work experience OR 8 years of related work experience

Background in software development using C#/.NET Core and Azure Cloud technologies such as Azure App Services/Functions, Azure App Insights, Azure DevOps & CI/CD Pipelines, etc.

Excitement, curiosity, and passion for shaping the future through digital technology.

Familiar with the latest technologies, trends, standards, products, and applicability

Ability to effectively adapt to rapid technological and business change while maintaining enthusiasm and displaying sound judgment.

Strong problem solving and analytics skills to be able to develop technology solutions that solve business problems quickly.

Ability to collaborate with internal and external teams to unblock critical issues during product development.

Preferred Qualifications

Experience working with a Natural Language Interactive Voice Response (IVR) solutions and frameworks (e.g. Microsoft Bot Framework, Microsoft Conversational Language Understanding/CLU)

Data storage development using Azure Cosmos DB, SQL Server, Data Lake, Snowflake

Working knowledge in one or more of emerging technologies (e.g., Microservices, DevOps, Multi-Cloud technologies, IoT, Intelligent Automation, RPA, Test automation, artificial intelligence, etc.)

Familiar with Workforce Management, Quality Management, and Outbound Dialer technologies

An ability to spin up, configure development and test environments.

Utilities industry experience

Excellent interpersonal relations skills