Job: Program Operations Analyst

Position Description
Program Operations Analyst

Anticipated Starting Salary Range: $75,000 - $90,000

Starting Salary Commensurate with Qualifications and Experience

The State Corporation Commission's (SCC) Health Benefit Exchange (HBE) division seeks a Program Operations Analyst interested in a rewarding public service career. This position offers the unique opportunity to join Virginia's recently transitioned state-based exchange and will join a growing professional team. The Program Operations Analyst will assist the IT Operations Manager with supporting the day-to-day operations of the HBE division. Additional responsibilities will include:

• Leading discussions and collaborating with HBE business units and the vendor to update and maintain the comprehensive annual operational calendar
• Participating in vendor meetings to record decisions and action items, and tracking events, impacts and changes to allow for the management and prevention of delays
• Assisting with the facilitation and preparation for program and operations meetings
• Managing and maintaining the repository of process and policy development documents for all areas of the HBE, to include an annual review of documentation in collaboration with HBE business units
• Developing and managing tools to track operational risks, issues, decisions, and action items
• Leading the risk and issue management process, including tracking and prioritizing issues and risks and coordinating the activities of the HBE Risk Management Board
• Tracking and following up on action items and assignments to ensure timely completion
• Leading the change management process, to include requirements analysis, tracking and prioritizing changes and coordinating the activities of the HBE Change Management Board
• Creating and managing work plans for the HBE operations team including defining, assigning, and tracking essential operational tasks from inception to completion by using standard Microsoft tools
• Participating in User Acceptance Testing (UAT) for HBE platform releases
• Providing IT operational support for requirement analysis gathering, change management activities and HBE platform releases
• Creating presentations, dashboards, and reports for the HBE leadership team and managing the SharePoint site for the HBE operations team
• Performing related work as required

The Program Operations Analyst position offers a hybrid work schedule (generally 3 days telework, 2 days in office as based on needs of the division) as well as a variety of professional development and training opportunities.
Qualifications
Preferred Qualifications

• Considerable professional experience in IT program and/or project management
• Experience working with multiple external vendors and stakeholders to plan for and execute operational activities and software enhancements
• Experience using Microsoft PowerPoint and Excel to prepare presentations and reports
• Experience as a business analyst, eliciting business requirements and documenting functional requirements or in process development and improvement
• Strong organizational, analytical, and problem-solving skills
• Knowledge of project management methodologies, policies, and procedures
• Excellent verbal and written communication skills and the ability to communicate effectively with HBE vendors, various user groups, and stakeholders
• Ability to manage many tasks simultaneously in a fast-paced operational environment to meet deadlines
• Strong attention to detail and the ability to interpret data, information, and technical documents
• Ability to take initiative and resolve issues
• Ability to maintain effective working relationships with SCC staff, outside agencies, and HBE vendors and partners
• Proficiency in standard applications such as Microsoft Office suite (including 365), SharePoint, and Visio
• A bachelor's degree in business administration/management, information technology, information systems, or a related field
• Project Management Professional (PMP) preferred
• Any experience supporting applications in a health or health insurance-related environment is a plus
• Any experience working in IT for Virginia state government is a plus

SCC Information

Located in downtown Richmond, Virginia, the SCC is a state agency with regulatory authority over many business and economic interests in Virginia. More information about the SCC may be found on our website: www.scc.virginia.gov .

The SCC offers its employees rewarding, impactful public-service work; flexible telework options and work-life balance; and professional development opportunities. The SCC fosters a high-performing workforce with a commitment to diversity and inclusion, collaboration, and alignment with the SCC's mission and strategic goals. Core benefits provided to SCC employees include competitive health and life insurance programs, pre-tax spending accounts, leave programs, and paid state holidays. Employees participate in a state retirement plan with options for tax-deferred retirement savings including employer matching. The state funds a short and long-term disability program.

The SCC regulates various companies and industries in Virginia; therefore, to avoid any conflict, employees are required to sign a Conflict of Interest Form and must dispose of any stock they hold in a regulated company or dispose of any licenses or certificates they hold in any industry regulated by the SCC unless otherwise permitted. Employees also shall report employment of household members by a regulated company.

The SCC does not provide employer sponsorship. We use the E-Verify system to confirm identity and work authorization.

The SCC is an Equal Opportunity Employer. As a Virginia Values Veterans (V3) Certified Employer, we value and encourage veterans and members of the Reserves and National Guard to apply.

The information you submit must clearly demonstrate your experience and qualifications as they relate to this position. Interview consideration is based on the information submitted online. If requested, the SCC will provide reasonable accommodation to applicants in need of accommodation in order to provide access to the application and interview process. A background investigation is conducted on the selected candidate as a condition of employment.

This position will be classified in the SCC Salary Structure as either a Grade P-11 and will be exempt from the provisions of the Fair Labor Standards Act (FLSA).

How To Apply
This position will remain open until filled; however, interested candidates are strongly encouraged to apply by April 16, 2025.

Qualified internal and external candidates are encouraged to apply. If you are an external candidate, click the Apply Now button on this page to apply . If you are an internal candidate, apply using eSCC (Oracle) - iRecruitment Employee Candidate.

Minimum Salary 75000.00 Maximum Salary 90000.00 Ad Close Date