Junior Service Manager

Job Description

Ready to take the reins and lead a team of skilled technicians in a dynamic, family-owned company that's been revolutionizing the marking and coding industry for over 60 years? We're seeking a driven and technically-minded individual to step into our Entry-Level Service Manager role and guide our field service team to new heights. This is an exceptional opportunity for someone with a solid technical foundation and a passion for leadership - even if you're looking to take that next step from an Assistant Service Manager, Project Management role, or a Foreman leading a team with a strong electrical background.

If you thrive in a fast-paced environment, love problem-solving, and are eager to make a real impact, this is your chance!

What You'll Do:

• Lead and Inspire: Manage a team of 20 field service technicians, fostering a collaborative and high-performing environment.
• Empower and Develop: Mentor and guide two Technical Leads who will assist in training and supporting the field team, ensuring top-notch service delivery.
• Optimize Operations: Oversee the scheduling, dispatch, and performance of the field service team, maximizing efficiency and customer satisfaction.
• Troubleshooting & Support: While you won't be in the field every day, your technical expertise will be crucial in supporting the team with complex troubleshooting and problem-solving.
• Strategic Planning: Contribute to the development and implementation of service strategies that align with company objectives.
• Cross-Functional Collaboration: Work closely with other departments to ensure seamless service delivery and customer satisfaction.

What You'll Bring:

• Technical Acumen: A strong understanding of machinery, ideally with an electrical background. Experience in the packaging, marking, coding, or related industries is a plus!
• Leadership Potential: Demonstrated ability to lead, motivate, and mentor a team. We're open to candidates with prior leadership experience or those ready to step up and showcase their potential.
• Project Management Skills: Experience managing projects, timelines, and resources is highly desirable.
• Problem-Solving Prowess: A knack for identifying and resolving technical challenges with creative solutions.
• Excellent Communication: Strong interpersonal and communication skills to effectively interact with team members, customers, and other stakeholders.

Why You'll Love Working With Us:

• Competitive Compensation: Earn up to $115,000 base salary, with opportunities for merit increases.
• Work-Life Balance: Enjoy a Monday-Friday schedule with minimal travel (approximately 15%). We also offer a PTO day if you have to work on a weekend.
• Family-Owned Culture: Be part of a close-knit, supportive team where your contributions are valued. We've been family-owned and operated for over 60 years, fostering a strong sense of community and long-term stability.
• No Red Tape: Experience a streamlined work environment with direct access to leadership and minimal bureaucracy.
• State-of-the-Art Technology: Work with cutting-edge machinery in a stable and growing organization.
• Continuous Growth: We invest in our employees and provide comprehensive training to ensure your success.
• Strong Team Environment: Our tenured employees are a testament to our positive and supportive work culture.

To be considered you must have the following:
*Some management experience as a Assistant service manager, Project manager, Foreman with strong electrical background

*Live within commuting distance of Dover, Pennsylvania

*Experience with high-speed capitol machinery in packaging industry; preferably with marking and coding equipment.

* Willingness to travel 15% of the time to customer sites.

Ready to take your career to the next level? Apply today and become part of our winning team!
Candidates can send their resumes to Terrik@richgroupusa.com and reference JOB ID EB-2888604148EOO