Knowledge Management and Learning Officer
Apply NowCompany: The World Bank Group
Location: Washington, DC 20011
Description:
Knowledge Management and Learning Officer
Job #:
req32132
Organization:
World Bank
Sector:
Social Development
Grade:
GF
Term Duration:
3 years 0 months
Recruitment Type:
International Recruitment
Location:
Washington, DC,United States
Required Language(s):
English
Preferred Language(s):
Closing Date:
3/20/2025 (MM/DD/YYYY) at 11:59pm UTC
Description
The Global Department for Social Development (SD) helps countries tackle deep rooted social problems stemming from exclusion, fragility, climate change and other shocks, as well as lack voice and agency. The Global Department focuses on people centered solutions that build inclusion, strengthen social cohesion and resilience, and empower vulnerable and marginalized groups to have influence and voice. It prioritizes participatory, multi-sectoral approaches, often at the community and local levels, that build on norms as well as formal and informal institutions to expand opportunities for all and create development processes that are perceived as fair and legitimate. In addition to managing a growing portfolio of operations and analytical work, the staff in the Global Department also work across the Bank's portfolio to implement the Environment and Social Framework (ESF) standards. The ESF offers a powerful overarching platform for fostering inclusive approaches to ensure vulnerable groups benefit from Bank investments and mitigate against related risks.
The KML team manages and supports a strong KML ecosystem that includes strategic formal thematic Global Solutions Groups (GSGs) and Knowledge Silo Breaker (KSB) as well as a full program of learning offerings that include onboarding, mentoring program, technical core learning, advanced technical deep dive learning, and just-in-time knowledge sharing.
The Knowledge Management and Learning Officer will work as part of Social Development's Knowledge Management and Learning team, reporting to the SD Global Manager and under the day-to-day supervision of the SD KML Lead.
Duties and Responsibilities
Knowledge Management and Digital Platforms
Lead knowledge management (KM) initiatives, including designing, implementing, and optimizing KM strategies to enhance organizational learning.
Develop and manage digital knowledge platforms, ensuring seamless user experience, effective information architecture, and optimized search and retrieval functionalities, leveraging expertise in SharePoint, Microsoft 365, C4D, Open Social, and other enterprise content management systems.
Oversee the Social Development intranet site, ensuring effective design, information architecture, and user experience while collaborating with Global Solution Groups and regional teams to curate and publish high-quality content.
Lead digital transformation and AI efforts for curating and sharing knowledge, advocating for innovative technologies that streamline content management, learning delivery, and collaboration.
Collaborate with IT and operational teams to integrate knowledge solutions into existing systems and ensure alignment with organizational goals.
Capacity Building and Learning
Design and implement learning programs, including online and blended learning experiences, to enhance capacity-building efforts across teams.
Oversee the Social Development's learning offerings on OLC/EdCast, ensuring content is effectively structured, up-to-date, and aligned with learning objectives.
Collaborate with subject matter experts, Global Solution Groups, and regional teams to develop, curate, and enhance digital learning resources.
Organize and facilitate training sessions, webinars, and workshops, utilizing adult learning principles and digital tools to create engaging learning experiences.
Collaboration and Knowledge Sharing
Facilitate Communities of Practice (CoPs) and online collaboration spaces by designing engagement strategies, leading discussions, and curating relevant content to foster knowledge exchange.
Work closely with Global Leads and their teams to advance the Social Development agenda by ensuring knowledge-sharing strategies, digital tools, and learning initiatives effectively support their priorities and operational needs.
Collaborate with other departments within the Planet team and across the World Bank to align and advance knowledge management initiatives. Provide cross-support on KM to regional teams, ensuring consistency in knowledge-sharing practices, facilitating the exchange of best practices, and leveraging synergies across global and regional KM efforts.
Provide strategic guidance on knowledge-sharing practices, ensuring that teams effectively capture, store, and leverage institutional knowledge.
Support change management, when needed, by offering guidance on KM methodologies and best practices.
Monitoring and Continuous Improvement
Monitor and evaluate KM and learning initiatives, using analytics and feedback mechanisms to measure impact and drive continuous improvement.
Selection Criteria
Master's degree in Knowledge Management, Communications, or related fields, with 5 years' experience in complex KML programs. Additionally, a degree in Computer Science or Digital Media, with expertise in managing digital platforms and integrating enterprise tools.
5 years of experience in knowledge management and learning in large organizations, particularly in international development or policy.
Experience in managing CoPs and knowledge-sharing networks; WBG Community Management Program certification is preferred.
Strong experience in digital KM platforms, content curation, taxonomy development, and user experience optimization.
Expertise in designing and delivering learning programs using adult learning methodologies and digital tools.
Proven ability to lead teams, manage timelines, and oversee complex projects.
Knowledge of KM tools like SharePoint, Microsoft 365, C4D, Open Social, and other collaboration platforms.
Strong writing and communication skills, including producing high-quality knowledge products, reports, and training materials.
Proficiency in Adobe Creative Cloud (Photoshop, Premiere, InDesign) for creating engaging multimedia content.
Ability to measure and optimize KM systems using data analysis tools like Adobe Analytics and Excel.
Experience working in diverse, cross-functional teams with a focus on building consensus.
Knowledge of AI-driven knowledge discovery and automation tools.
Experience in driving knowledge-sharing cultures and stakeholder engagement.
This internal requisition is open to WBG and IMF staff only (including short-term and extended term consultants/ temporaries). External candidates are requested not to apply. In case an external candidate applies, their application will not be considered.
World Bank Group Core Competencies
The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.
We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.
Learn more about working at the World Bank and IFC, including our values and inspiring stories.
Job #:
req32132
Organization:
World Bank
Sector:
Social Development
Grade:
GF
Term Duration:
3 years 0 months
Recruitment Type:
International Recruitment
Location:
Washington, DC,United States
Required Language(s):
English
Preferred Language(s):
Closing Date:
3/20/2025 (MM/DD/YYYY) at 11:59pm UTC
Description
The Global Department for Social Development (SD) helps countries tackle deep rooted social problems stemming from exclusion, fragility, climate change and other shocks, as well as lack voice and agency. The Global Department focuses on people centered solutions that build inclusion, strengthen social cohesion and resilience, and empower vulnerable and marginalized groups to have influence and voice. It prioritizes participatory, multi-sectoral approaches, often at the community and local levels, that build on norms as well as formal and informal institutions to expand opportunities for all and create development processes that are perceived as fair and legitimate. In addition to managing a growing portfolio of operations and analytical work, the staff in the Global Department also work across the Bank's portfolio to implement the Environment and Social Framework (ESF) standards. The ESF offers a powerful overarching platform for fostering inclusive approaches to ensure vulnerable groups benefit from Bank investments and mitigate against related risks.
The KML team manages and supports a strong KML ecosystem that includes strategic formal thematic Global Solutions Groups (GSGs) and Knowledge Silo Breaker (KSB) as well as a full program of learning offerings that include onboarding, mentoring program, technical core learning, advanced technical deep dive learning, and just-in-time knowledge sharing.
The Knowledge Management and Learning Officer will work as part of Social Development's Knowledge Management and Learning team, reporting to the SD Global Manager and under the day-to-day supervision of the SD KML Lead.
Duties and Responsibilities
Knowledge Management and Digital Platforms
Lead knowledge management (KM) initiatives, including designing, implementing, and optimizing KM strategies to enhance organizational learning.
Develop and manage digital knowledge platforms, ensuring seamless user experience, effective information architecture, and optimized search and retrieval functionalities, leveraging expertise in SharePoint, Microsoft 365, C4D, Open Social, and other enterprise content management systems.
Oversee the Social Development intranet site, ensuring effective design, information architecture, and user experience while collaborating with Global Solution Groups and regional teams to curate and publish high-quality content.
Lead digital transformation and AI efforts for curating and sharing knowledge, advocating for innovative technologies that streamline content management, learning delivery, and collaboration.
Collaborate with IT and operational teams to integrate knowledge solutions into existing systems and ensure alignment with organizational goals.
Capacity Building and Learning
Design and implement learning programs, including online and blended learning experiences, to enhance capacity-building efforts across teams.
Oversee the Social Development's learning offerings on OLC/EdCast, ensuring content is effectively structured, up-to-date, and aligned with learning objectives.
Collaborate with subject matter experts, Global Solution Groups, and regional teams to develop, curate, and enhance digital learning resources.
Organize and facilitate training sessions, webinars, and workshops, utilizing adult learning principles and digital tools to create engaging learning experiences.
Collaboration and Knowledge Sharing
Facilitate Communities of Practice (CoPs) and online collaboration spaces by designing engagement strategies, leading discussions, and curating relevant content to foster knowledge exchange.
Work closely with Global Leads and their teams to advance the Social Development agenda by ensuring knowledge-sharing strategies, digital tools, and learning initiatives effectively support their priorities and operational needs.
Collaborate with other departments within the Planet team and across the World Bank to align and advance knowledge management initiatives. Provide cross-support on KM to regional teams, ensuring consistency in knowledge-sharing practices, facilitating the exchange of best practices, and leveraging synergies across global and regional KM efforts.
Provide strategic guidance on knowledge-sharing practices, ensuring that teams effectively capture, store, and leverage institutional knowledge.
Support change management, when needed, by offering guidance on KM methodologies and best practices.
Monitoring and Continuous Improvement
Monitor and evaluate KM and learning initiatives, using analytics and feedback mechanisms to measure impact and drive continuous improvement.
Selection Criteria
Master's degree in Knowledge Management, Communications, or related fields, with 5 years' experience in complex KML programs. Additionally, a degree in Computer Science or Digital Media, with expertise in managing digital platforms and integrating enterprise tools.
5 years of experience in knowledge management and learning in large organizations, particularly in international development or policy.
Experience in managing CoPs and knowledge-sharing networks; WBG Community Management Program certification is preferred.
Strong experience in digital KM platforms, content curation, taxonomy development, and user experience optimization.
Expertise in designing and delivering learning programs using adult learning methodologies and digital tools.
Proven ability to lead teams, manage timelines, and oversee complex projects.
Knowledge of KM tools like SharePoint, Microsoft 365, C4D, Open Social, and other collaboration platforms.
Strong writing and communication skills, including producing high-quality knowledge products, reports, and training materials.
Proficiency in Adobe Creative Cloud (Photoshop, Premiere, InDesign) for creating engaging multimedia content.
Ability to measure and optimize KM systems using data analysis tools like Adobe Analytics and Excel.
Experience working in diverse, cross-functional teams with a focus on building consensus.
Knowledge of AI-driven knowledge discovery and automation tools.
Experience in driving knowledge-sharing cultures and stakeholder engagement.
This internal requisition is open to WBG and IMF staff only (including short-term and extended term consultants/ temporaries). External candidates are requested not to apply. In case an external candidate applies, their application will not be considered.
World Bank Group Core Competencies
The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.
We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.
Learn more about working at the World Bank and IFC, including our values and inspiring stories.