KPO Specialist III

Salary Range: $86,620- $139,460 annual

Location: 955 Powell Ave SW, Renton, WA 98057

Would you like to have a career that makes a daily difference in people's lives? Do you want to be part of a caring, respectful, diverse community? If you answered yes to these questions, keep reading!

HealthPoint is a community-based, community-supported and community-governed network of non-profit health centers dedicated to providing expert, high-quality care to all who need it, regardless of circumstances. Founded in 1971, we believe that the quality of your health care should not depend on how much money you make, what language you speak or what your health is, because everyone deserves great care.

Position Summary:

This position serves as an expert in HealthPoint's lean methodology and is responsible for guiding value stream work based on organizational strategic priorities. Facilitates cross-departmental improvement activities that involve target setting, innovation, development of kaizen plans, etc. Collaborates with senior leaders, health center leaders, and KPO leadership to design breakthrough approaches for advancing the organization along the transformation continuum. Coaches and mentors others, both within KPO and throughout the organization on application of lean methodology.

Compensation is dependent on skills and experience.

Your contribution to the team includes:

• Value Stream Improvement

• Guides the value stream team in developing kaizen strategy to attain future state goals.
• Leads, facilitates, and guides various improvement events like week-long RPIWs, 1-3 day kaizen events, and PDSAs.
• Coaches and supports key stakeholders to successfully implement the standard work using evidence-based change management strategies.
• Conducts routine assessments to measure the effectiveness of improvement activities.

• Education and Training Programs

• Designs, develops, and deploys in-house education and training programs like Lean for Leaders.
• Conducts routine evaluation of education programs using innovative methods to measure effectiveness.
• Supports the delivery of training programs.
• Serves as a resource to guide the participants in application of lean methodology to understand, run, and improve the business.

• Improvement Infrastructure Support

• Collaborates with the key stakeholders to ensure adherence to established standards for planning and conducting improvement events.
• Performs routine analysis to help understand current performance in relation to set expectations.
• Collaborates with business function leadership on improvement activities identified through value stream as well as non-value stream channels.
• Communications
  • Routinely develops content for delivery through identified communication channels.
• Maintains good attendance, is punctual and works full scheduled shift is a condition of employment.
• Demonstrates respectful, professional and appropriate behavior that supports a team-oriented work environment
• Demonstrates a commitment to the mission, core values and goals of HealthPoint and its healthcare delivery including the ability to integrate values of integrity, wisdom, creativity, cooperation, responsibility and respect into appropriate programs and services.
• Performs other duties as assigned by supervisor.
• Attend staff meetings, in-service meetings and participate in agency committees and task force activities as required.

Must have's you'll need to be successful:

• Bachelor's degree in business or healthcare administration or public health or related field and five (5) years of experience in healthcare setting is required, including at least three (3) years of demonstrated use of lean tools and concept for process and quality improvement, or equivalent combination of education and experience.
• Experience with successfully leading rapid process improvement workshops and kaizen activities is required.
• Advanced lean training or certification like lean six sigma green belt is required.
• Valid Washington State Driver's License with an acceptable driving record determined by HealthPoint's insurance carrier.
• This position must demonstrate an operating knowledge of computers.
• This position must also have a working knowledge of project management, electronic practice management, statistical analysis and reporting software; advanced level ability with Word, Outlook and Excel.
• Experience with NextGen Electronic Health Records a Plus.
• Required to be Lean Certified.

Proof of vaccination for COVID-19 is required, prior to start. HealthPoint does not accept the Johnson & Johnson COVID-19 vaccine as proof of vaccination. If you have received the Johnson & Johnson vaccine, we ask that you provide documentation demonstrating proof of an alternate COVID vaccine or vaccine series. All new employees are also required to show proof of immunizations and/or immunity to MMR (measles, mumps, rubella), Varicella, annual Influenza and TB QuantiFERON Gold Titer. Additionally, if you work in a HealthPoint clinic, Tdap (within last 10 years) is required. Hepatitis B. is required for clinical employees with potential exposure to blood/blood products. All immunizations are a condition of employment. Upon hire, employees must provide proof of their immunizations and/or immune titer results prior to starting or no later than their fifth (5) business day of employment.
Where to gather your records:

• If you are providing immunizations from an electronic health record, please ensure that you obtain a copy of your full records rather than a screenshot. Each page of your records should include your first and last name, date of birth, and the name of the health system from which the records are pulled.
• If records do not show any data, please seek guidance from your provider for further assistance.
• If you are unable to provide proof as noted above, you can choose to have a lab titer drawn to check immunity or to be re-vaccinated. If you receive vaccination(s) or lab titers, you may obtain them through HealthPoint at no cost to you. This is a great opportunity to get your immunization record up to date at no additional expense.

HealthPoint is committed to offering all employees a competitive compensation package, including benefits and several other perks.

• Medical, Dental, and Vision for employees and their families/dependents
• HSA, FSA plans
• Life Insurance, AD&D and Disability Coverage
• Employee Assistance Program
• Wellness Program
• PTO Plan for full-time benefited and part-time benefited employees. 0-.99 years of service accrual of 5.23 hours per pay period. (pro-rated accruals for part-time benefited employees)
• Extended Illness Time Away of 40 hours (pro-rated for part-time benefited employees)
• 8 holidays and 3 floating holidays
• Compassion Time Away up to 40 hours
• Opportunity Time Off (extended time off for staff to invest in themselves) up to 8 weeks
• Retirement Plan with Employer Match
• Voluntary plans at a discount, such as life insurance, critical illness and accident insurance, identity theft insurance, and pet insurance.
• Third Party Perks Discounted Movie Tickets, Travel, Hotels, and more
• Development and Growth Opportunities

To learn more about HealthPoint, go to www.healthpointchc.org! #practiceyourpassion

It is the policy of HealthPoint to afford equal opportunity for employment to all individuals regardless of race, color, religion, sex (including pregnancy), age, national origin, marital status, military status, sexual orientation, because of sensory, physical, or mental disability, genetic information, gender identity or any other factor protected by local, state or federal law, and to prohibit harassment or retaliation based on any of these factors.