L3 Corporate Systems Engineer

At Entertainment Partners we help to power Oscar-winning films, Emmy-winning shows, and Clio-winning commercials. Feel the satisfaction of doing work that directly impacts the most exciting industry in the world while fostering a work environment with the nimbleness of a start-up but the stability of a blue chip. EP is poised to redefine and evolve the back-office processes of the entertainment community with security at the core of what we do.

Are you looking for the next opportunity to revolutionize an industry? If so....

We are targeting an experienced L3 Corporate Systems Engineer that is responsible for configuring, administering, managing, and maintaining EP's Corporate Systems that include Microsoft 365, Azure, JAMF, Active Directory, DHCP, DNS, Voice Operations and Service Management Tools. This role will also be responsible for supporting and maintaining our physical data center. The L3 Corporate Systems role will manage and facilitate the incidents, requests, changes and administration of these systems. This role will lead and support L2 Corporate Systems staff and roles.

KEY RESPONSIBILITIES

• Perform system administration duties of our Microsoft 365 tenant that includes Exchange, SharePoint, OneDrive, Teams, Intune and Azure Active Directory.
• Manage and troubleshoot all aspects of on-prem Active Directory including identity management settings, users, groups, service accounts and computer accounts across multiple domains and forests.
• Administer JAMF to appropriately manage Apple endpoints in our environment.
• Support the administration of our end-user Cisco voice systems including basic call center functions.
• Be responsible for the system administration of the IT service management solution based on the needs of the organization.
• Serve as on-call backup support EP's physical data center in Burbank as needed.
• Properly record, categorize, update and prioritize incidents, requests and changes based on current policies, procedures, and guidelines using the approved ITSM solution.
• Collaborate with IT Operations, System App Support, DevOps, IA/Network and Support Services teams as needed to ensure efficient operation of the corporate systems environment.
• As needed, determine root causes analyses for global incidents and represent in weekly severe incident review (SIR) meeting.
• Create, update and maintain standard operating procedures and technical documentation.
• Develop scripts to support administration and automation.
• If necessary, liaise with third-party support and application vendors.
• Serve as top-level support for Service Desk technicians.

JOB REQUIREMENTS/QUALIFICATIONS NEEDED

• College diploma or university degree in the field of Computer Science or Information Systems and/or 7+ years of Microsoft 365, Azure and Windows administration experience.
• ITIL 3.0 Foundation certified preferred
• Advanced system administration abilities in Windows Server 2008/2012, Active Directory and Microsoft 365 are required.
• Cisco voice, JAMF and physical data center support experience preferred
• Possesses strong customer service skills, exudes professionalism and positivity, is detail-oriented, analytical and dependable, and has excellent written and verbal communication.
• Self-motivated and agile with the ability to effectively prioritize and execute tasks in a high-pressure, fast-paced environment.
• Advanced system administration troubleshooting abilities with corporate systems and the ability arrive at correct solutions quickly.
• Experience using a ticket tracking system that follows ITIL standards such as BMC Footprints (preferred), Service Now or Remedy.
• Must have intermediate PowerShell skills - advanced skills are preferred