La Piscina General Manager

Situated in Downtown's Second Street District, Austin Proper Hotel & Residences is the newest luxury lifestyle hotel in Austin, just steps from Lady Bird Lake, the legendary Austin City Limits music venue and nearby boutiques. With inspiring interiors by Kelly Wearstler and culinary offerings in collaboration with MML Hospitality, Austin Proper offers 238 rooms and suites, a dedicated spa and fitness center, and 14,000 square feet of meeting and event spaces, including a rooftop pool deck offering small-batch tequilas and majestic lake views. Anything less just wouldn't be Proper.

Job Overview
We are seeking a dynamic and visionary Restaurant General Manager to lead our signature dining outlet, delivering an unparalleled luxury dining experience that embodies exceptional service, refined cuisine and a distinct sense of place. As a key leader within The Shelborne, you will oversee all aspects of restaurant operations, guest satisfaction, financial performance and team development to ensure a seamless and memorable dining experience.

Key Responsibilities:

Operational Leadership

• Oversee daily restaurant operations, ensuring flawless execution of service and culinary excellence
• Uphold the highest standards of guest service, anticipating needs and exceeding expectations
• Collaborate closely with the Executive Chef to curate seasonal menus, signature dishes and innovative beverage pairings
• Maintain a keen eye for detail in ambiance, cleanliness and overall guest experience
• Implement and uphold brand standards, service protocols and SOPs aligned with luxury hospitality expectations

Financial & Business Management

• Develop and manage the restaurant's budget, forecasting revenue, controlling costs and maximizing profitability
• Monitor P&L statements, labor costs, food & beverage costs and other key financial metrics.
• Drive revenue growth through strategic sales initiatives, upselling and special event programming
• Identify and implement cost-control measures while maintaining quality and service excellence

Guest Experience & Brand Positioning

• Elevate the restaurant's reputation through personalized guest engagement and relationship-building
• Ensure consistent positive guest feedback, monitor online reviews and address guest concerns promptly
• Partner with marketing and PR teams to develop brand storytelling, social media engagement and special events that enhance visibility
• Maintain strong community and industry partnerships, positioning the restaurant as a top dining destination

Team Leadership & Development

• Recruit, train and mentor a high-performing front-of-house team committed to excellence
• Foster a culture of hospitality, teamwork and professional growth
• Conduct regular staff training on service standards, menu knowledge and upselling techniques
• Lead pre-shift meetings and ongoing coaching to ensure seamless service execution

Qualifications & Experience:

• Minimum 5+ years of progressive leadership experience in fine dining or luxury hotel F&B operations
• Proven success in managing high-end restaurant operations, financial performance and team leadership
• Strong knowledge of food, wine, cocktails and hospitality trends at the luxury level
• Expertise in P&L management, budgeting and revenue optimization
• Exceptional interpersonal skills, with the ability to inspire teams and build guest relationships
• Experience working in Michelin-starred, Forbes-rated or similar high-caliber dining environments preferred
• Bachelor's degree in Hospitality Management, Business or related field is a plus
• Proficiency in restaurant management software, POS systems and reservation platforms (e.g., OpenTable, SevenRooms)