LEAD ANALYST, IAM OPERATIONS

UW MEDICINE IT SERVICES has an outstanding job opportunity for a Lead Analyst, IAM Operations!

PLEASE NOTE: This position is open to current UW Medicine IT Services employees only.

WORK SCHEDULE

100% FTE - 40 hours per week

Day Shift - UW MEDICINE ITS SERVICES CORE HOURS ARE 08:00 - 17:00 (PST), Monday-Friday

Required participation in team on call schedule

DEPARTMENT DESCRIPTION

UW Medicine IT Services (ITS) is a shared services organization that supports all of UW Medicine. UW Medicine is comprised of Harborview Medical Center (HMC), UW Medical Center-Montlake Campus (UWMC-Montlake), UW Medical Center-Northwest Campus (UWMC-NW), Valley Medical Center (VMC), UW Medicine Primary Care (UWMPC), UW Physicians (UWP), UW School of Medicine (SOM), and Airlift Northwest (ALNW). ITS is responsible for the ongoing support and maintenance of the infrastructure and applications which support all these institutions, along with the implementation of new services and applications that are used to support and further the UW Medicine mission.

POSITION HIGHLIGHTS

100% remote opportunity

Values-based work environment

Active departmental Equity, Diversity, and Inclusion Committee

15 days of vacation your first year - Also, 12 days of sick time, 1 personal holiday, and 11 paid holidays each year

100% matching, 100% immediately vesting 403(b)

PRIMARY JOB RESPONSIBILITIES

Supporting the direction and priorities of the Identity and Access Services leaders by coordinating and overseeing the operational activities and system maintenance, and ensuring standard services are meeting appropriate targets

Prioritizing and distributing the workload throughout the team, managing the day-to-day workflow, and reporting the status of work assignments to the Identity and Access Services leadership

Providing a point of escalation for operational and other service issues

Identifying and proposing service management improvements

Analyzing customer business and technical requirements and issues, recommending solutions

Designing, building, testing, and implementing enhancements to meet functional requirements

Providing production support and ongoing system troubleshooting, maintenance, monitoring, and training

Leading projects, processes, and documentation to support customer needs

Providing advice, coaching, and mentorship to team on work techniques, best practices, and operational expertise

Serving as the manager's or supervisor's delegate to represent the team to customers, project managers, technical leadership, and organizational management

REQUIREMENTS

Bachelor's degree Computer Science, Health Information Systems, Math, Information Technology, Business Administration, or related field or equivalent combination of education/experience

5+ years of experience must include:

1+ year(s) of formal mentorship for technology professionals

Demonstrated experience creating strategic and effective product or service plans for customers, with experience developing ongoing customer relationships and anticipating customer needs

3+ years of experience with application/system configuration and implementation of clinical information systems (and/or healthcare applications)

Demonstrated ability to translate complex business requirements into design specifications, articulate alternatives, follow technical change control processes, and maintain workflow and technical implementation documentation

Experience coaching and mentoring others to increase professional effectiveness, which may include scheduling work, reviewing completed assignments, prioritizing teamwork, and overseeing projects

ABOUT UW MEDICINE - WHERE YOUR IMPACT GOES FURTHER

UW Medicine is Washington's only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine's mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow's physicians, scientists and other health professionals.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.

Become part of our team. Join our mission to make life healthier for everyone in our community.

Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu.

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.