Lead Product Operations

We are looking for a highly skilled Lead Product Operations to play a crucial role in supporting our product team with efficient and effective product development practices. You will be responsible for optimizing processes, facilitating communication, and providing data-driven insights to enhance product management decisions. This high-visibility role collaborates cross functionally with engineering, product marketing and research teams. Your efforts will help our product team focus on creating and delivering exceptional products.

In This Role You Will:

Lead Cross-Functional Coordination for the Product Team

• Serve as the central point of contact between different departments involved in product development and delivery
• Facilitate communication and collaboration across teams to ensure alignment and smooth operations
• Monitor and report on project progress and address any issues that arise

Optimize Processes, Improve Continuously

• Implement and optimize new systems and processes to enhance the efficiency of the product team
• Review and reflect on existing processes, identifying opportunities for improvement; implement changes to enhance productivity and product quality
• Develop and enforce best practices for product management, design, and development teams

Decision Support

• Analyze data to provide insights that inform product management decisions
• Create pathways to amplify the customer voice among product team members
• Collaborate with the research & analytics teams to develop and maintain dashboards and reports to track key performance metrics

Stakeholder Management

• Manage relationships with internal and external stakeholders
• Create pathways to gather and prioritize feedback from customers, sales, and support teams
• Provide transparent insight into prioritization decisions and help collect the data that supports them

Strategic Planning and Roadmapping

• Assist in the development of product roadmaps and strategic plans
• Ensure alignment between product strategy and operational execution
• Leverage insights and feedback to identify opportunities for improvement and innovation within our product portfolio

Core Competencies for Success:

• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to manage multiple projects, stakeholders and priorities simultaneously
• Ability to lead through influence not authority
• Highly collaborative - inspired by team wins rather than individual success

Credentials and Experience:

• 3+ years proven experience in product operations, product management, or a related role.
• Demonstrated proficiency in Jira & Confluence
• Proven ability to leverage customer feedback to meaningfully influence product roadmaps
• Experience with a wide suite of data analysis and reporting tools(experience with Lookr a plus)
• 5+ years working in an Agile development environment (SAF experience a plus)
• Demonstrated passion for education(experience working in EdTech a plus)
• Legal right to work in the United States

This role is designed to be in our Charlotte Headquarters with a hybrid work schedule.

At Discovery Education, we are fulfilling our mission of preparing learners for tomorrow by creating innovative classrooms connected to today's world.

Serving more than 4.5 million educators and 45 million students, available in approximately half of U.S. classrooms and primary schools in the UK, and more than 140 countries around the globe; we are on a journey to transform teaching and learning though innovative partnerships with school districts, states, ministries of education, and other like-minded organizations.

We have built an award-winning and highly reputable organization because of talented and driven people who work together to accelerate student achievement by tapping into students' natural curiosity and desire to learn by capturing their minds and imagination through the fascination of Discovery.

Why Join Discovery Education?

Discovery Education believes empowering each team member is vital to cultivating high performing, highly engaged teams. Being a part of our team means we partner together to achieve mutual goals. To this end, Discovery Education offers a robust and comprehensive insurance package. You can find a complete listing on our Career Page.

Along with traditional insurance offerings, our inclusive offerings center around:

• Career Development Ownership - Be the driver of your success!
• Continuing Education AND Tuition Reimbursement Programs
• Mentorship program and collaboration with veteran leaders
• Constant opportunities for cross-functional training and skill building
• Uncapped career growth

Team Member Wellness - When you feel great, you do great work!

• Leave for life's moments including 7 recognized holidays
• Take PTO without the vacation guilt
• Up to 12 weeks of Paid Parental Leave
• Annual Winter Holiday Break (typically the last week of December)

This opportunity is perfect for people interested in joining a high-performing, collaborative team, who enjoy a dynamic industry, and are excited about high-impact, project-based work.

Inspired? We would love the opportunity to review your candidacy! Select the blue "Apply Now" button at the bottom left of the screen to begin your application.

Discovery Education is an equal opportunity employer. Discovery Education is committed to being an employer of choice, not just a good place to work, but a great and inclusive place to work. To that end, we strive to recruit and maintain a workforce that meaningfully represents the communities we serve. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender, protected veteran status or disabled status or, genetic information.