Lead, Trust & Safety Process Standards

Established in 2004, we are a tech pioneer offering world-class adult entertainment and games on some of the internet's safest and most popular platforms. With the support of an international team of dynamic and collaborative innovators, we are on a mission to enable safe user experiences and empower our communities by celebrating diversity, inclusion, and expression - all while maintaining robust trust-and-safety protocols.

As a Lead on the Trust & Safety Process Standards team, you will focus on enforcing content compliance & regulations by managing projects and audits on our content sharing platforms. Based out of our Montreal office, reporting directly to the Manager of Trust & Safety Process Standards , you will develop a strong understanding of the product, platform, and management tools assigned to them. The role also involves extensive interaction with a diverse group of internal teams in ensuring appropriate content policies are being effectively developed & enforced. Finally, you will also focus on leading a team of analysts who focus on Trust and Safety for various company product(s) and websites.

What you will be doing:

• Maintain product(s) compliance based on a defined set of guidelines and processes.
• Answers team member questions, helps with team member problems, and is responsible for team member work for quality, and guideline compliance.
• Communicates deadlines to team members and monitors important metrics.
• Manage the employee lifecycle (recruitment, retention, performance management, career plan) working closely with the Manager.
• Conduct training for new employees, provide support for team members, including presenting team goals and identifying areas requiring improvement.
• Conduct team meetings to update members on the latest news and updates to compliance workflows or guidelines.
• Effectively distribute work within a team, plan and manage resources, and ensure redundancy planning.
• Preparing and delivering semi-annual employee reviews. Working with your manager to define new objectives.
• Being a resource for team members in case of any issues, and escalating cases to relevant teams.
• Managing one-time project planning and supervision.

What you will need to be successful:

Must haves:

• 3+ years' experience with Trust and Safety and leadership
• Attention to detail, proactive approach.
• Ability to make well-balanced decisions reinforcing required compliance while being an effective advocate for our trust & safety standards.
• Exceptional ability to interpret, explain, and teach compliance policies, procedures, and related documentation.

As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees

In this role you will be exposed to adult content