Loan Operations Compliance Manager

The Loan Operations Compliance Manager will be responsible for managing and overseeing all aspects of the bank's flood operations, specifically focusing on compliance with the Flood Disaster Protection Act (FDPA) and related rules and regulations. This position will be responsible for building and enhancing operational compliance as it relates to flood insurance with the potential for additional lending related regulations over time. This position will collaborate closely with lending, credit, operations, compliance, and risk teams and play a crucial leadership role in identifying, assessing, and mitigating risk to ensure a compliant first line. This role will foster a culture of compliance, ethical behavior, and risk awareness while also safeguarding the bank's reputation and financial stability.

Responsibilities

• Process Development and Implementation: In collaboration with first line team members and compliance and risk, develop, implement, and maintain a comprehensive review process for flood and potentially other lending regulations with up-to-date procedures and compliance training materials.
• Development and Training:
  • Establish clear roles and responsibilities for the development of a centralized flood team covering originations and servicing flood requests (i.e., ordering/reviewing flood determinations and proper due diligence associated with flood positive loans, FEMA map changes, and annual reviews).
  • Coordinate the development and delivery of ongoing education associated with applicable regulations and bank policies and procedures for lending team members.
• Regulatory Compliance:
  • Ensure all flood operations and any other applicable lending operations, comply with federal, state, and local regulations.
  • Oversee regulation specific reviews, identify issues and patterns, research root cause(s), and make informed proposals and/or decisions related to risk management and compliance resolution.
  • Oversee the implementation of corrective actions and validation as needed.
  • Act as a first line of defense compliance resource for lending operations.
• Continuous Monitoring: Continuously monitor and seek to enhance first line compliance accuracy, anchored in regulatory standards and guidance, promoting automation when possible, and ensuring consistency and effectiveness.
• Reporting and Analysis: Prepare and provide analysis on the adherence to applicable regulations to management, including trend analysis and any necessary remediation.
• Audit & Examination Coordination: Coordinate and provide internal audit or regulatory examination responses for internal and external audit/exam requests and findings.
• Cultural Alignment:
  • Cultivate a trusted relationship with business partners through collaborating on procedural and process enhancements.
  • Strengthen the bank's culture through strong compliance risk management aligned with Choice's Vision, Values, and Goals, and creating a workplace where team members across the company feel safe raising concerns.
  • Project a positive image of Choice Financial, keeping our Cultural Mindsets and Key Attributes top of mind, representing and supporting the organization.
  • Manage compliance related vendor relationships and support/influence loan vendor relationships.
  • Support additional initiatives and strategic projects outside normal scope as needed.
  • Maintain the highest level of confidentiality with all information obtained.

Leadership

• Lead a team of subject matter experts, provide guidance and mentorship, and foster a positive working environment.
• Conduct regular one-on-ones to align cultural & business objectives, prioritize the most important work, and coach to high performance.
• Facilitate execution through effective situational leadership tools.
• Support engagement and action by listening to team member feedback - what's working, what's not - support them in initiating and executing positive changes and provided them with adequate resources.
• Support in the team members' professional and personal development.
• Catch team members being approximately right through timely, individualized recognition.
• Promote collaboration and face to face interaction.

Qualifications

• Minimum of 10-12 years of relevant experience with requisite competencies.
• Bachelor's degree in business, finance, or related field and/or 5+ years banking compliance experience.
• Strong understanding of federal and state laws, rules and regulations for financial institutions.
• In-depth knowledge of and experience with regulatory compliance in lending directly associated with The Flood Disaster Protection Act, Community Reinvestment Act, HMDA, and other supporting regulations/laws.
• Proven ability to effectively manage and lead a team of professionals, provide guidance and mentorship, and foster a positive working environment.
• Proficiency in data analysis and demonstrated experience identifying issues, trends, patterns, and root causes and making informed decisions related to risk management and compliance resolution.
• Excellent written and verbal communication skills are essential for reporting, providing guidance to team members, and collaborating with various internal departments and external stakeholders, including regulatory agencies and auditors.
• Strategic and innovative thinker with a proactive approach to problem solving.
• Strong ability to manage multiple priorities and adapt to change in a fast-paced environment.
• Technically competent with various software programs, including but not limited to Microsoft Excel, Word, PowerPoint, Teams and SharePoint. Must be able to learn, understand, and apply new technologies.
• A strong commitment to ethical behavior, integrity, and professional standards.

Cultural Alignment

Choice is #PeopleFirst, banking second.

People don't need just another bank. People need to be supported by a team of trusted partners who will get to know them and their business, understand their challenges, discover their dreams, and recognize the success in bringing people and banking together in our communities.

In contributing to our culture, Choice team members are guided by our core values.

• Embrace change and encourage innovation.
• Know when to ask for help and know when to offer help.
• Better the places we live.
• Work hard. Do the right thing. Have a little fun.

Our vision of Diversity at Choice is supported by our #PeopleFirst mission and our core values.

Being #PeopleFirst means that Choice is committed to focusing attention and resources towards creating an environment where everyone feels respected and valued and can do their best work. Doing the right thing means encouraging employees to share their experiences and ideas, and to bring their whole authentic selves to work. Together, we can build an inclusive culture that seeks out, supports, and celebrates diverse voices. We can use our diversity to fuel creativity and innovation and bring us closer to our customers and the communities we serve. Be welcome at Choice. We can see you here.

The base salary for this role will begin at $85,590 and up to $128,381 annually. This pay range is posted to comply with wage transparency laws. The base salary may vary based on skill, ability, knowledge, experience and geographic location. Full time employees are also eligible for a competitive bonus and benefits package. Check out bankwithchoice.com/careers for an outline of current benefit offerings.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.