Management Analyst III
Apply NowCompany: Health and Human Services Commission of Texas
Location: Austin, TX 78745
Description:
WHY WORK FOR DFPS?
The Texas Department of Family and Protective Services (DFPS) is responsible for protecting the unprotected - children, elderly, and people with disabilities - from abuse, neglect, and exploitation. DFPS accomplishes this responsibility by employing over 12,000 workers who live up to the agency's Mission, Vision, & Values in service to the citizens of Texas. DFPS is not only a qualifying organization for the Public Service Loan Forgiveness Program but also offers excellent health benefits, special discounts on many products and services through the Discount Purchase Program, longevity pay, generous paid leave, access to the Wellness program, lifetime retirement annuity, Texa$aver 401(k) and 457 Programs under the Employees Retirement System of Texas.
Functional Title: Management Analyst III
Job Title: Management Analyst III
Agency: Dept of Family & Protectve Svc
Department: OSS APPLICATION & DATA SUPPORT
Posting Number: 4690
Closing Date: 04/18/2025
Posting Audience: Internal and External
Occupational Category: Office and Administrative Support
Salary Group: TEXAS-B-23
Salary Range: $5,098.66 - $8,304.83
Shift: Day
Additional Shift: Days (First)
Telework: Eligible for Telework
Travel: Up to 5%
Regular/Temporary: Regular
Full Time/Part Time: Full time
FLSA Exempt/Non-Exempt: Exempt
Facility Location:
Job Location City: AUSTIN
Job Location Address: ((custOfficeAdd))
Other Locations: Hurst; Austin; San Antonio
MOS Codes:
No direct military equivalent.
Brief Job Description:
The Department of Family and Protective Services (DFPS) Management Analyst performs advanced administrative and policy analysis functions for the Application and Data Support (ADS), Operations Support Services team. Provides leadership and technical expertise regarding policies and project management.. Plans, leads, and organizes teams to achieve tasks, complete studies and projects, and meet program deadlines. Provides in-depth data analyses to drive evidence-based changes to Application Support policies, procedures, strategic planning and training modules. Manages concurrent, program priorities and projects. Participates in the development of program policies, procedures, best practices and program strategic planning. Coordinates, plans and directs the development and maintenance of the Application Support program knowledge database. Leads the development, implementation, monitoring and periodic updating of new and ongoing program projects to promote effective operation and administration of the AS program and its priorities. Coordinates the design, planning and implementation of program policies, procedures and issues, and develops solutions. Identifies critical AS program policy and organizational issues, and conducts research and analysis of complex program concerns. Defines the purpose, scope, goals, role objectives and requirements of studies and analyses; evaluates results and study or survey data, and develops recommendations of best practices for program policies and procedures. Assists with developing and delivers training regarding the Application Support team and safety tools, resources and strategies.
Designs, develops and coordinates review and dissemination of the Application Support monthly and yearly program reporting requirements. Develops recurring, ad-hoc and custom statistical reports and analyses. Provides advice, consultation and program data interpretation to management and staff, and need to know entities. Evaluates historical, current and projected data and statistics to identify trends, patterns and issues. Provides in-depth data analyses to drive changes to AS policies, strategic direction and procedures. Develops informational materials using a variety of computer software programs. Delivers data-driven presentations on the AS program to internal and external groups. Works under limited supervision with considerable latitude for the use of initiative and independent judgment.
Essential Job Functions (EJFs):
Coordinates the design, planning and implementation of Application Support program policies, procedures and issues, and develops recommendations, solutions and best practices. Identifies critical AS program policy and organizational issues, and conducts research and analysis of complex program concerns. Evaluates results and study or survey data, and develops changes for AS program policies, protocols and procedures. Evaluates historical and current data regarding patterns and issues, and develops reports and recommendations. Provides in-depth data analyses to drive evidence-based changes to AS policies, procedures, strategic planning and training modules. Provides advice, consultation and program data analysis and interpretation to management and staff. Participates in AS program strategic planning activities by providing data-supported recommendations. (20%)
Provides technical expertise regarding AS policies, project management, procedures, regulations, rules, and guidelines. Coordinates the development and analysis of data designed to inform AS policies and procedures. Provides consultation, guidance, and quality assurance review to the AS program and agency staff regarding policies, guidelines and state and federal legislative changes and updates. Conducts periodic, extensive analyses to evaluate organizational and administrative effects of changes to the AS program and develops reports of findings and recommendations. (20%)
Coordinates, plans and directs the development and maintenance of the Application Support program database. Develops and defines the program's requirements regarding data repository range, functionality and use, and manages data submission, extraction, reporting and maintenance. Generates comprehensive statistical analyses, and develops ad-hoc, custom and recurring reports and disseminates as appropriate. Generates and analyzes information from the database to support ongoing refinement of AS program policies, procedures, approaches, and training protocols. Tracks data, incidents, reports and system issues, and performs testing to validate the integrity of database information and data. (20%)
Designs and develops performance measurement, risk assessment and decision-making methods and tools. Drives the development of process flows and redesigns using a data-driven approach. Performs risk assessments and impact analyses of proposed changes to AS program systems and business processes. Manages studies and projects including issue escalation, change management processes, and addressing concerns raised in quality reviews with stakeholders and internal and external business partners. Facilitates meetings with agency programs to collect input regarding AS policies, strategies, tools and resources, protocols and issues. Conducts analyses to prioritize policy and procedure changes to its operations as part of its strategic, operational, and business planning processes. (20%)
Develops communications regarding AS program policy changes and newly developed policies and procedures. Designs, develops and coordinates review and dissemination of AS program periodic program reporting requirements. Develops guidance regarding design, execution and communication regarding AS program policies and projects for program management and agency management. Collaborates with AS program stakeholders and agency and program staff to ensure timely and accurate communications. Develops informational materials and communications using a variety of computer software programs. Performs other duties as assigned. (20%)
Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.
Knowledge, Skills and Abilities (KSAs):
Knowledge of business systems thinking, information technology and the impact on agency program efficiency and effectiveness.
Knowledge of strategic workforce planning.
Knowledge of Department of Family and Protective Services (DFPS) missions, employee and manager roles, organizational planning processes, client and organizational cultures, and public service environment.
Knowledge of local, state, and federal laws, policies, and best practices relating to health and human services, business fundamentals, key internal and external customers, and individual and team behaviors.
Knowledge of the principles and practices of public administration and human resources management.
Knowledge of project management procedures, regulations, rules, and guidelines.
Skill in customer service orientation and relationship management.
Skill in analytical thinking.
Skill in statistical analysis.
Skill in designing and conducting organizational and analytical studies, assessments, surveys and evaluations.
Skill in analyzing large datasets.
Skill in utilizing best practices for maximizing human potential.
Skill in consensus building.
Skill in consultation and negotiation.
Skill in analyzing current and proposed state and federal legislation and applying analyses to organizational policies.
Skill in the management of large projects that cross agencies and are critical to the operations of a large agency/system.
Skill in the management of smaller projects that are less formal and are focused on operationalizing business improvement or process implementation projects.
Skill and experience overseeing critical and cross-functional project teams.
Strong interpersonal skills including mentoring, coaching, collaborating, and team building.
Ability to function efficiently in a deadline-driven environment.
Ability to design complex organizational studies, effectively synthesize data and produce informative reports.
Ability to think and act strategically and innovatively.
Ability to communicate effectively orally and in writing.
Ability to manage relationships and engage stakeholders.
Ability to set goals.
Ability to analyze and explain agency program and other policies and procedures to staff and to the general public.
Ability to assess and balance competing priorities.
Ability to effectively manage resources.
Ability to make decisions, work in teams and apply mentoring and counseling techniques for developing staff.
Ability to develop effective solutions to mission requirements using principles and programs.
Ability to communicate effectively with agency management and staff.
Registrations, Licensure Requirements or Certifications:
No licensure or certification is required.
Initial Screening Criteria:
Graduation from an accredited four-year college or university with major coursework in computer science, business administration, public administration, or closely related field of study.
Three (3) years of full-time professional experience in a systems, applications, project management or data analysis role.
Full-time professional experience in a systems, applications, project management or data analysis role may be substituted for the required education on a year-for-year basis, with a maximum substitution of four (4) years.
Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.
Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor's Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. You may also contact the DFPS Military Liaison at dfpsmilvets@dfps.texas.gov with additional questions.
Applicants selected for hire must pass a background check and if applicable a driver's record check.
As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files.
DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .
In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS/DFPS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
The Texas Department of Family and Protective Services (DFPS) is responsible for protecting the unprotected - children, elderly, and people with disabilities - from abuse, neglect, and exploitation. DFPS accomplishes this responsibility by employing over 12,000 workers who live up to the agency's Mission, Vision, & Values in service to the citizens of Texas. DFPS is not only a qualifying organization for the Public Service Loan Forgiveness Program but also offers excellent health benefits, special discounts on many products and services through the Discount Purchase Program, longevity pay, generous paid leave, access to the Wellness program, lifetime retirement annuity, Texa$aver 401(k) and 457 Programs under the Employees Retirement System of Texas.
Functional Title: Management Analyst III
Job Title: Management Analyst III
Agency: Dept of Family & Protectve Svc
Department: OSS APPLICATION & DATA SUPPORT
Posting Number: 4690
Closing Date: 04/18/2025
Posting Audience: Internal and External
Occupational Category: Office and Administrative Support
Salary Group: TEXAS-B-23
Salary Range: $5,098.66 - $8,304.83
Shift: Day
Additional Shift: Days (First)
Telework: Eligible for Telework
Travel: Up to 5%
Regular/Temporary: Regular
Full Time/Part Time: Full time
FLSA Exempt/Non-Exempt: Exempt
Facility Location:
Job Location City: AUSTIN
Job Location Address: ((custOfficeAdd))
Other Locations: Hurst; Austin; San Antonio
MOS Codes:
No direct military equivalent.
Brief Job Description:
The Department of Family and Protective Services (DFPS) Management Analyst performs advanced administrative and policy analysis functions for the Application and Data Support (ADS), Operations Support Services team. Provides leadership and technical expertise regarding policies and project management.. Plans, leads, and organizes teams to achieve tasks, complete studies and projects, and meet program deadlines. Provides in-depth data analyses to drive evidence-based changes to Application Support policies, procedures, strategic planning and training modules. Manages concurrent, program priorities and projects. Participates in the development of program policies, procedures, best practices and program strategic planning. Coordinates, plans and directs the development and maintenance of the Application Support program knowledge database. Leads the development, implementation, monitoring and periodic updating of new and ongoing program projects to promote effective operation and administration of the AS program and its priorities. Coordinates the design, planning and implementation of program policies, procedures and issues, and develops solutions. Identifies critical AS program policy and organizational issues, and conducts research and analysis of complex program concerns. Defines the purpose, scope, goals, role objectives and requirements of studies and analyses; evaluates results and study or survey data, and develops recommendations of best practices for program policies and procedures. Assists with developing and delivers training regarding the Application Support team and safety tools, resources and strategies.
Designs, develops and coordinates review and dissemination of the Application Support monthly and yearly program reporting requirements. Develops recurring, ad-hoc and custom statistical reports and analyses. Provides advice, consultation and program data interpretation to management and staff, and need to know entities. Evaluates historical, current and projected data and statistics to identify trends, patterns and issues. Provides in-depth data analyses to drive changes to AS policies, strategic direction and procedures. Develops informational materials using a variety of computer software programs. Delivers data-driven presentations on the AS program to internal and external groups. Works under limited supervision with considerable latitude for the use of initiative and independent judgment.
Essential Job Functions (EJFs):
Coordinates the design, planning and implementation of Application Support program policies, procedures and issues, and develops recommendations, solutions and best practices. Identifies critical AS program policy and organizational issues, and conducts research and analysis of complex program concerns. Evaluates results and study or survey data, and develops changes for AS program policies, protocols and procedures. Evaluates historical and current data regarding patterns and issues, and develops reports and recommendations. Provides in-depth data analyses to drive evidence-based changes to AS policies, procedures, strategic planning and training modules. Provides advice, consultation and program data analysis and interpretation to management and staff. Participates in AS program strategic planning activities by providing data-supported recommendations. (20%)
Provides technical expertise regarding AS policies, project management, procedures, regulations, rules, and guidelines. Coordinates the development and analysis of data designed to inform AS policies and procedures. Provides consultation, guidance, and quality assurance review to the AS program and agency staff regarding policies, guidelines and state and federal legislative changes and updates. Conducts periodic, extensive analyses to evaluate organizational and administrative effects of changes to the AS program and develops reports of findings and recommendations. (20%)
Coordinates, plans and directs the development and maintenance of the Application Support program database. Develops and defines the program's requirements regarding data repository range, functionality and use, and manages data submission, extraction, reporting and maintenance. Generates comprehensive statistical analyses, and develops ad-hoc, custom and recurring reports and disseminates as appropriate. Generates and analyzes information from the database to support ongoing refinement of AS program policies, procedures, approaches, and training protocols. Tracks data, incidents, reports and system issues, and performs testing to validate the integrity of database information and data. (20%)
Designs and develops performance measurement, risk assessment and decision-making methods and tools. Drives the development of process flows and redesigns using a data-driven approach. Performs risk assessments and impact analyses of proposed changes to AS program systems and business processes. Manages studies and projects including issue escalation, change management processes, and addressing concerns raised in quality reviews with stakeholders and internal and external business partners. Facilitates meetings with agency programs to collect input regarding AS policies, strategies, tools and resources, protocols and issues. Conducts analyses to prioritize policy and procedure changes to its operations as part of its strategic, operational, and business planning processes. (20%)
Develops communications regarding AS program policy changes and newly developed policies and procedures. Designs, develops and coordinates review and dissemination of AS program periodic program reporting requirements. Develops guidance regarding design, execution and communication regarding AS program policies and projects for program management and agency management. Collaborates with AS program stakeholders and agency and program staff to ensure timely and accurate communications. Develops informational materials and communications using a variety of computer software programs. Performs other duties as assigned. (20%)
Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.
Knowledge, Skills and Abilities (KSAs):
Knowledge of business systems thinking, information technology and the impact on agency program efficiency and effectiveness.
Knowledge of strategic workforce planning.
Knowledge of Department of Family and Protective Services (DFPS) missions, employee and manager roles, organizational planning processes, client and organizational cultures, and public service environment.
Knowledge of local, state, and federal laws, policies, and best practices relating to health and human services, business fundamentals, key internal and external customers, and individual and team behaviors.
Knowledge of the principles and practices of public administration and human resources management.
Knowledge of project management procedures, regulations, rules, and guidelines.
Skill in customer service orientation and relationship management.
Skill in analytical thinking.
Skill in statistical analysis.
Skill in designing and conducting organizational and analytical studies, assessments, surveys and evaluations.
Skill in analyzing large datasets.
Skill in utilizing best practices for maximizing human potential.
Skill in consensus building.
Skill in consultation and negotiation.
Skill in analyzing current and proposed state and federal legislation and applying analyses to organizational policies.
Skill in the management of large projects that cross agencies and are critical to the operations of a large agency/system.
Skill in the management of smaller projects that are less formal and are focused on operationalizing business improvement or process implementation projects.
Skill and experience overseeing critical and cross-functional project teams.
Strong interpersonal skills including mentoring, coaching, collaborating, and team building.
Ability to function efficiently in a deadline-driven environment.
Ability to design complex organizational studies, effectively synthesize data and produce informative reports.
Ability to think and act strategically and innovatively.
Ability to communicate effectively orally and in writing.
Ability to manage relationships and engage stakeholders.
Ability to set goals.
Ability to analyze and explain agency program and other policies and procedures to staff and to the general public.
Ability to assess and balance competing priorities.
Ability to effectively manage resources.
Ability to make decisions, work in teams and apply mentoring and counseling techniques for developing staff.
Ability to develop effective solutions to mission requirements using principles and programs.
Ability to communicate effectively with agency management and staff.
Registrations, Licensure Requirements or Certifications:
No licensure or certification is required.
Initial Screening Criteria:
Graduation from an accredited four-year college or university with major coursework in computer science, business administration, public administration, or closely related field of study.
Three (3) years of full-time professional experience in a systems, applications, project management or data analysis role.
Full-time professional experience in a systems, applications, project management or data analysis role may be substituted for the required education on a year-for-year basis, with a maximum substitution of four (4) years.
Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.
Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor's Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. You may also contact the DFPS Military Liaison at dfpsmilvets@dfps.texas.gov with additional questions.
Applicants selected for hire must pass a background check and if applicable a driver's record check.
As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files.
DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .
In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS/DFPS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.