Management Analyst Supervisor

Salary: $66,250.00 - $100,636.00 Annually
Location : Dauphin County, PA
Job Type: Civil Service Permanent Full-Time
Job Number: CSSC-2025-17855-01030
Department: Department of Transportation
Division: TR Off Srvs
Opening Date: 02/10/2025
Closing Date: 2/23/2025 11:59 PM Eastern
Job Code: 01030
Position Number: 00024958
Union: Non Union
Bargaining Unit: A3
Pay Group: ST08
Bureau / Division Code: 83500
Bureau / Division: Bureau of Office Services
Worksite Address: 400 North Street
City: Harrisburg, Pennsylvania
Zip Code: 17120
Contact Email: ra-pddotcentraljobs@pa.gov

THE POSITION

Are you looking for an exciting career change? The Department of Transportation (PennDOT) is seeking a dedicated Management Analyst Supervisor with exceptional work ethic to join our team. This position gives you the opportunity to serve as the Training, Quality Assurance, and Issue Resolution Center Supervisor where you will be developing, supporting, and evaluating statewide training programs. If you believe you have what it takes to succeed in this position, please complete an application today!
DESCRIPTION OF WORK
In this role, you will participate in and supervise the development, support, and evaluation of statewide training programs related to the Department's statewide inventory management, procurement, purchasing, and purchasing card program area activities in collaboration with Bureau of Office Services Section supervisors, Commonwealth subject matter experts, and customers. You will be responsible for overseeing the development of statewide quality assurance assessments to assist organizations in improving their purchasing, procurement, purchasing card, and inventory management programs and to reduce risk to the agency. You will also oversee the Issue Resolution Center phone calls, emails and/or remedy tickets received from agency staff statewide.
Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with 60-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year of experience as a Management Analyst 2; or
• Three years of progressively responsible experience in technical management analysis work which included evaluating work methods, procedures or organizational structures, and a bachelor's degree; or
• Any equivalent combination of experience and training.

Other Requirements:

• This particular position also requires a current driver's license which is not under suspension.
• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements will eliminate you from consideration for this position.

Veterans:

• Pennsylvania law (51 Pa. C.S. 7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at ra-cs-vetpreference@pa.gov.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.

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See the total value of your benefits package by exploring our

Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.

Work/Life Balance
We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*

Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks
Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visit and click on the benefits box.

*Eligibility rules apply.
01

Selective Certification: Do you possess a current driver's license which is not under suspension?

• Yes
• No

02

If you answered yes, please provide your driver's license number and expiration date. If you answered no, type N/A in the text box below.
03

Have you been employed by the Commonwealth of Pennsylvania as a Management Analyst 2 for one or more years full-time?

• Yes
• No

04

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
05

How many years of full-time experience in developing, analyzing, or recommending improvements in processes, methods, or procedures that are managerial rather than programmatic do you possess? (Examples of these are work methods and procedures, procurement, organizational structures, administrative policies, information technology, forms, records management, and the use of space equipment and facilities)

• 3 years or more
• 2 but less than 3 years
• 1 but less than 2 years
• Less than 1 year
• None

06

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
07

How much graduate coursework have you completed in law, management, administration, statistics, industrial engineering, or related fields?If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.

If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting and clicking the Evaluation Services Link.
For additional information on foreign education credentials, please visit and click on Other Information.
You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.

• 30 credits or more
• Less than 30 credits
• None

08

You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. You must complete the application and answer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score.
All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.

Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training. The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered. In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.

If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.

If you have general questions regarding the application and hiring process, please refer to our

• Yes

09

WORK BEHAVIOR 1 - LEADING PROJECT GROUPSConducts meetings, work groups, and project assessment activities. Identifies current conditions, strengths, weaknesses, opportunities, and challenges and provides instruction and coaching to participants in the development and implementation of policy, process, or program changes. Monitors progress and provides feedback and guidance on instituting new work methods, policies, procedures, and program functions to improve the organization.
Levels of PerformanceSelect the "Level of Performance" which best describes your claim.

• I have experience conducting and facilitating meetings, work groups, or project assessment activities. I was responsible for designing agendas; setting expectations; tracking and controlling the overall flow of the activities; and setting and explaining ground rules, timeframes, and overall goals.
• I have experience conducting and facilitating meetings, work groups, or project assessment activities. Someone else was responsible for designing agendas; setting expectations; tracking and controlling the overall flow of the activities; and setting and explaining ground rules, timeframes, and overall goals.
• I have successfully completed college-level coursework related to project management, education, adult learning, public speaking, or organizational psychology.
• I have NO experience or coursework related to this work behavior.

10

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

The name(s) of the employer(s) where you gained this experience

The specific duties you performed related to leading project groups

Your level of responsibility

11

If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

College/University

Course Title

Credits/Clock Hours

12

WORK BEHAVIOR 2 - BIDS AND CONTRACTSDirects and implements the development of quality assurance tools and techniques for agency contracts, requests for proposals (RFPs), requests for quotes (RFQs), invitations for bid (IFB), and inventory management in accordance with established procurement and inventory policies and procedures. Develops vendor performance management and measurement tools to assist department in vendor oversight and risk management.
Levels of PerformanceSelect the "Level of Performance" which best describes your claim.

• I have experience directing and implementing the development of quality assurance tools and techniques for agency contracts, requests for proposals (RFPs), requests for quotes (RFQs), invitations for bid (IFB), and inventory management. I was responsible for developing vendor performance management and measurement tools.
• I have experience directing and implementing the development of quality assurance tools and techniques for agency contracts, requests for proposals (RFPs), requests for quotes (RFQs), invitations for bid (IFB), and inventory management. Someone else was responsible for developing vendor performance management and measurement tools.
• I have successfully completed college-level coursework related to contract management, procurement, business administration, logistics, contract law, or supply chain management.
• I have NO experience or coursework related to this work behavior.

13

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

The name(s) of the employer(s) where you gained this experience

The specific duties you performed related to bids and contracts

Your level of responsibility

14

If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

College/University

Course Title

Credits/Clock Hours

15

WORK BEHAVIOR 3 - ANALYING INFORMATIONAnalyzes and evaluates policies, processes, procedures, and organizational structures to identify strengths, weaknesses, opportunities, and challenges. Provides recommendations for improvements and develops tools for implementing new or updated work processes, policies, and procedures to create a more efficient and effective organization.
Levels of PerformanceSelect the "Level of Performance" which best describes your claim.

• I have experience analyzing and evaluating policies, processes, procedures, or organizational structures. I was responsible for implementing new or updated work policies, processes, and procedures.
• I have experience analyzing and evaluating policies, processes, procedures, or organizational structures; however, someone else was responsible for implementing new or updated work policies, processes, and procedures.
• I have successfully completed college-level coursework related to data analysis, organizational program development, program evaluation, program analysis, or project monitoring and evaluation.
• I have NO experience or coursework related to this work behavior.

16

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

The name(s) of the employer(s) where you gained this experience

The specific duties you performed related to analyzing and evaluating policies, processes, procedures, or organizational structures

Your level of responsibility.

17

If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

College/University

Course Title

Credits/Clock Hours

18

WORK BEHAVIOR 4 - WRITTEN COMMUNICATIONWrites, reviews, and revises written materials such as study findings, guidance documents, briefing documents, reference tools, templates, policies, and organizational or other instructional materials. Coordinates internal and external document review, printing, and distribution when necessary.
Levels of PerformanceSelect the "Level of Performance" which best describes your claim.

• I have experience writing materials such as study findings, guidance documents, briefing documents, reference tools, templates, policies, and organizational or other instructional materials. I was responsible for the final documents that conveyed customized information to the intended recipients.
• I have experience drafting or writing portions of written materials such as study findings, guidance documents, briefing documents, reference tools, templates, policies, and organizational or other instructional materials. Someone else was responsible for the final version that conveyed customized information to the intended recipients.
• I have successfully completed college-level coursework related to business writing, technical writing, English composition, journalism, or communications.
• I have NO experience or coursework related to this work behavior.

19

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

The name(s) of the employer(s) where you gained this experience

The specific duties you performed related to written communication

Your level of responsibility

20

If you have selected the level of performance pertaining to college coursework or training, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

College/University

Course Title(s)

Credits/Clock Hours

21

WORK BEHAVIOR 5 - SUPERVISION
Performs the full range of supervisory duties. This includes assigning work; establishing priorities and timeframes for completion of work; reviewing and tracking employee performance and preparing evaluation reports; disciplining employees; interviewing prospective employees and recommending selection; resolving grievances and complaints; providing guidance to staff on complex problems; approving/denying leave requests; and identifying training needs and providing training to staff.

Levels of Performance

Select the Level of Performance that best describes your claim.

• I have experience performing supervisory duties which included assigning work; establishing priorities and timeframes for completion of work; reviewing and tracking employee performance and preparing evaluation reports; disciplining employees; interviewing prospective employees and recommending selection; resolving grievances and complaints; providing guidance to staff on complex problems; approving/denying leave requests; and identifying training needs and providing training to staff.
• I have experience as a lead worker which included reviewing work for accuracy and timeliness and providing training to staff.
• I have successfully completed college-level coursework or training related to effective supervision, management, or leadership but I do not have at least six months of supervisory or lead work experience in a work setting.
• I have NO experience or training related to this work behavior

22

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

The name(s) of the employer(s) where you gained this experience

The actual duties you performed related to your experience as a supervisor or a lead worker

Your level of responsibility

23

If you have selected the level of performance pertaining to college coursework or training, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

College/University/Training Source

Course Title

Credits/Clock Hours

Required Question