Manager - Digital Treatment Planning, Full Arch Implants
Apply NowCompany: Glidewell
Location: Irvine, CA 92620
Description:
Description
Position at Glidewell Dental
Essential Functions:
Education and Experience:
Pay range: $88,000.00 to $118,000.00/yr
Glidewell Laboratories is the industry leader in dental technology due to our agility, speed, and cutting edge technology. We work in a fast-paced and highly sought-after employee-friendly work environment. Behind all of this success is an amazing group of people who are passionate about bringing innovation to the marketplace, while providing quality and affordability to better the lives of people all over the world. If you share in our passion for teamwork and a vision for excellence, let's talk about a rewarding career at Glidewell!
In addition are the following generous employee benefits: Medical, Dental, Vision, 401K with company match, company-paid life insurance, additional onsite dental services, vacation, holiday, and sick time, employee gym (with fitness classes and meditation room), employee medical/wellness center (with massage therapy and acupuncture), two company subsidized cafes, Internet cafes, employee lounges with big screen TVs, game tables, fun company sponsored events, a diverse work environment with over forty nationalities represented, and much more!
Glidewell Laboratories is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. We are committed to the principle of equal employment opportunity for all employees and to provide employees with a work environment free of discrimination and harassment on the basis of race, color, religion, national origin, sex, age, physical or mental disability, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at [email protected]. Please indicate the specifics of the assistance needed.
Note to Current employees: Please apply through Employee Transfer Application to complete the transfer request form.
Position at Glidewell Dental
Essential Functions:
- Provides day-to-day management of the Digital Treatment Planning (DTP) team.
- Establishes metrics, monitors and reports on individual and team production performance.
- Identifies gaps in skills, training and/or product and proposes solutions, and creates and delivers training.
- Sets up and continuously monitors and improves workflow processes.
- Participates in new product development to continuously evolve service levels and product scope.
- Assists in development of training content for internal and external training.
- Monitors cases for common/typical issues and propose solutions (e.g. training, FAQ, Knowledge Database).
- Coaches and mentors team on DTP skills, problem solving, and creative solutions.
- Builds team knowledge on clinical issues that impact DTP success (pre, during and post-surgery).
- Advocates for Glidewell DTP at events, study clubs, tradeshows as requested.
- Interviews, hires, onboard and develops new team members.
- Develops and implements 'new DTP team member' training protocols and processes.
- Maintains focus on sales and patient safety and sustains quality and service level.
- Ensures quality of work provided is to the industry standards.
- Implements rigorous quality control (QC) protocols on all aspects of DTP workflow.
- Implement and adopts new digital workflows, staying informed about current and emerging technologies to align with the industry trends and customer needs
- Assess team's review sessions to ensure quality and customer satisfaction is met.
- Monitors and reports on case backlog and case rejection volume and reasons, and implements solutions.
- Serves as a liaison between Customer Service department, customers, and internal departments and divisions; provides accurate and complete information in a prompt and articulate manner.
- Executes Digital Treatment Planning and interfaces with clinicians on challenging and complex cases.
- Incorporates new software as necessary to grow and support DTP goals and initiatives.
- Performs digital treatment planning as necessary and when required.
- Performs other related duties and projects as business needs require at direction of management.
Education and Experience:
- Minimum five (5) years of experience in customer service and five (5) years of dental implant background.
- Minimum, three (3) years of managerial or team leadership experience.
- Extensive experience with treatment planning simple to full arch complex cases, utilizing Digital Treatment Planning software RealGuide preferred and treatment planning simple to full arch complex cases is required.
- Experience with all aspects of Guided Surgery (Design, plan, surgical workflow) & Software training.
- Relevant oral anatomical knowledge required.
- Planning and Design software experience (e.g RealGuide, CoDiagnostics, exocad, 3shape..etc) required.
Pay range: $88,000.00 to $118,000.00/yr
Glidewell Laboratories is the industry leader in dental technology due to our agility, speed, and cutting edge technology. We work in a fast-paced and highly sought-after employee-friendly work environment. Behind all of this success is an amazing group of people who are passionate about bringing innovation to the marketplace, while providing quality and affordability to better the lives of people all over the world. If you share in our passion for teamwork and a vision for excellence, let's talk about a rewarding career at Glidewell!
In addition are the following generous employee benefits: Medical, Dental, Vision, 401K with company match, company-paid life insurance, additional onsite dental services, vacation, holiday, and sick time, employee gym (with fitness classes and meditation room), employee medical/wellness center (with massage therapy and acupuncture), two company subsidized cafes, Internet cafes, employee lounges with big screen TVs, game tables, fun company sponsored events, a diverse work environment with over forty nationalities represented, and much more!
Glidewell Laboratories is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. We are committed to the principle of equal employment opportunity for all employees and to provide employees with a work environment free of discrimination and harassment on the basis of race, color, religion, national origin, sex, age, physical or mental disability, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at [email protected]. Please indicate the specifics of the assistance needed.
Note to Current employees: Please apply through Employee Transfer Application to complete the transfer request form.